International Trade
Managing Offshoring Software Projects From U.S.-based Locations
In the article and research cited in An Empirical Investigation of Client Managers Responsibilities on Managing Offshore Outsourcing of Software-Testing Projects (Jain, Poston, Simon, 2011) the dynamics of outsourcing alliances with American companies and Indian service providers' shows signs of becoming more efficient through the use of collaboration technologies and more effective quality management techniques. The cultural, ethical and financial implications of Indian outsourcers becoming more efficient in working with American companies are having a risk reduction effect in the short-term and an acceleration of innovation in the long-term (Zhao, Watanabe, 2010). From a social perspective, Indian outsourcers are finding strategies for attaining a higher level of customer satisfaction level not attainable in previous iterations of their business models (Bairi, Manohar, 2011).
Analysis
This integrative nature of operations begins at the shared expectations and experiences levels with regard to projects (Jain, Poston, Simon, 2011). There is more congruence of project programs and plans than there ever has been in the past due to the reliance on Enterprise Quality and Compliance Management (ECQM) and Six Sigma techniques to quantify expectations and experiences of outsourcers and clients in the U.S. (Bairi, Manohar, 2011). Cultural alignment is being achieved through greater reliance on techniques and strategies for mitigating the differences between cultures (Jain, Poston, Simon, 2011). The Hofstede Model of Cultural Dimensions (Hofstede, 1983) is one of several frameworks actively being used by outsourcing providers to educate their…
