The inclusion of many excellent examples and definitions of the nuances of measuring quality also underscore how effectively these objectives were attained. The author has since created a series of frameworks for further testing the core concepts and frameworks of this book.
How This Book Changed My View of Quality
Quality as a discipline in an organization is known for being restrictive and at times closing down production, often at great cost to organizations (Crosby, 1995). Impressions of quality are that it is also very difficult to work with as an internal organization due to their inflexibility in managing variations. After reading this book that lack of tolerance for variation is well understood and respected; there must be a lack of variance in overall production processes and quality to ensure continued profitability of a business. The fourteen foundational elements of the book and four quality management absolutes resonate more in personal experience after having read them and understood the context of how quality can become a highly effective corporate strategy.
Evaluation
In every company I've worked with and had experiences working in, quality is one of the most emotionally charged and controversial areas of a business. For those organizations that compete in industries that have very low tolerance for errors, the use of quality management tools is indispensable for their survival. There is also the need for quality management to be very strong...
The book could have easily descended into a lecture-filled, pedantic rant of why companies need to concentrate on quality more. Yet Crosby shows his command for the topic by continually striving to create a series of frameworks that show how critical quality is as a core aspect of the culture of any business. And by doing this he shows the other side of quality and its critical role in the overall development of organizations who can withstand the test of time and wide variations in quality that are inherent in the long-term operations of a business.
Summary
This book is indispensable for anyone who is looking for greater insight into how quality must pervade any culture of an organization if it is going to succeed and thrive. The key concepts and frameworks are essential for creating an effective quality management organization as well, as it shows how change management must pervade every single aspect of an organization. For quality to become part of the DNA of any company, it must begin with a solid foundation and series of frameworks. The author has provided these and the book resonates with insights into how any company can shift form being only aware of quality to being committed to it.
Reference
Crosby, P. (1995). Quality Without Tears: The Art of Hassle-Free Management. New York, NY: McGraw-Hill; 1…
