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4. How could Cathy and Joe have handled this situation better?
Cathy and Joe could have handled the situation much better. In fact, they could have communicated about issues about work and the upcoming baseball game. If Joe failed to comply, then Cathy could have reprimanded him, instead of shrugging him while doing her own work. She also could have chosen to write him up or immediately terminate him of failing to do his job properly. Furthermore, Joe should have went directly to work, instead of talking to Cathy about not knowing what was due and when. This would have prevented any kind of anger that would have arose during the conversation along with the possibility of having the excuses and complaints minimized. Eventually, Joe is on task and Cathy is not ignoring her co-worker while trying to do work of her own.
5. What could have been done to prevent the communication problem between Cathy and Joe?
They could...
Furthermore, each of them could have communicated better through email and in person, so that each of them knows what is required for that particular week. Cathy could frequently check up on him to find out the progress he is making in regards to the report and provide some pointers as needed. This provides Joe with some level of accountability, and the opportunity to become a better worker through this process. Additionally, Cathy should have chosen to stop everything she was doing at that time in order to fully listen to everything Joe was saying to her at that time. She could have taken down notes on the baseball game when he was in her office attempting to discuss it with her at that particular time. This also means having Joe schedule an appointment in which to meet with her in order to catch her at a good time to talk.
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