E-Government to Improve the Delivery Essay

Download this Essay in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Essay:

This means that e-government is not a static enterprise but is rather part of a larger dynamic process that is constantly being reevaluated for legitimacy and relevance. In this regard, Jackson et al. insist that, "It is a process of reform with a goal in mind: a comprehensive e-government in which key state services are clarified, speeded up, made easier and basically run better is to suggest the correct delivery of essential services" (2003:233).

An important point made by Jackson and his colleagues is the fact that governments at all levels cannot implement an e-government initiative and then just abandon their traditional delivery of these same services. Rather, because it is a dynamic process that requires ongoing reevaluation for relevancy, governmental services must continue to be delivered in the conventional fashion until the demand for them ceases at which point the transition to e-government will be complete, at least for the time being. This transition period means that at least in the short-term, governments will be required to provide duplicate services which means incurring additional expense, but the investment in time and resources is deemed justified given the potential benefits that can accrue to a more effective and efficient government (Jackson et al. 2003; McLoughlin and Conford 2006).

Based on an inventory of e-government services and citizen responses, Balutis (2006) reports that there are three critical metrics to measure the effectiveness and efficiency of e-government services:

1. Application and service relevance: In other words, "What's in it for me?"

2. Citizen and business satisfaction: "Do I like it?"

3. Preservation of the public trust: "Do I trust it?"

Based on his analysis, Balutis concludes that "E-government is widely accepted and seen as a growing trend and value to citizens and businesses nationwide" (33) and cites the following results in support:

1. Citizens and businesses are more satisfied with their e-government experiences than with traditional government service delivery.

2. Citizens and businesses understand and expect certain e-government benefits, such as efficiency, time savings, and cost-effectiveness.

3. The growth of e-government depends on education and awareness.

4. Citizens favor e-government initiatives that are closer to home at the state or local level.

5. The services offered online are appropriate to the needs of citizens and business users and are offered at a price that they are willing to pay.

6. Trust is the most critical issue facing the adoption of e-government. Government must successfully address issues of public trust for e-government to be successful in the long-term.

7. Citizens and businesses who have conducted e-commerce transactions are much more confident that privacy and trust are maintained in the electronic environment. As users begin to interact with government online and experience the increased benefits, a greater degree of trust will be created (Balutis 33).

Conclusion

The research showed that e-government is the delivery of traditional government services at least in part using information and communications technologies. The research also showed that the proliferation of these technologies has created the opportunity for governments at all levels to improve their efficiency and effectiveness in the delivery of services, but there are a number of challenges, obstacles and constraints to the process that must be considered to ensure a successful outcome. Perhaps the overarching consideration that emerged from the research was the need to carefully monitor the services that are being delivered online to ensure that they are still relevant and users are able to accomplish what they need by using them and that they are viewed as a legitimate substitute that users can trust. In the final analysis, it is reasonable to conclude that more governmental services will continue to find their way into American homes through online resources, but it is also reasonable to suggest that the need for traditional delivery methods will remain for the foreseeable future.

Works Cited

Balutis, Alan P. 2006. "E-Government 2001, Part I: Understanding the Challenge and Evolving

Strategies." The Public Manager 30(1): 33.

Calitsa, D.J. & Melitski, D.J. (2007). "E-government and e-governance: Converging Constructs

of Public Sector Information and Communications Technologies." Public Administration

Quarterly 31(1): 87-88.

Davidsson, Robert. 2008, April. "Welcome to the E-Government Library of the Future-Today."

Public Management 90(3): 16-17.

Dearstyne, Bruce W. 2001, October. "E-business, E-government & Information Proficiency."

Information Management Journal 35(4): 16-17.

Graafland-Essers, Irma and Emile Ettedgui. Benchmarking…[continue]

Cite This Essay:

"E-Government To Improve The Delivery" (2010, November 12) Retrieved December 3, 2016, from http://www.paperdue.com/essay/e-government-to-improve-the-delivery-11850

"E-Government To Improve The Delivery" 12 November 2010. Web.3 December. 2016. <http://www.paperdue.com/essay/e-government-to-improve-the-delivery-11850>

"E-Government To Improve The Delivery", 12 November 2010, Accessed.3 December. 2016, http://www.paperdue.com/essay/e-government-to-improve-the-delivery-11850

Other Documents Pertaining To This Topic

  • E Government Initiatives on a Nation s

    A study of e-government initiatives in Canada by Ayert, for example, found that, "Each department valued its own information system, its own database, and its own information culture. Malevolence was not involved; rather, the systemic goal was perceived through the departmental filter" (770). Moreover, despite mandates from the government's top authorities to develop seamless e-governmental systems and approaches to deliver services in an online setting, governmental departments engaged in

  • E Government Technologies to Improve the

    The increasing proliferation of these devices, particularly relatively inexpensive handheld "look-at" devices with internet access has created the opportunity for governments at all levels to improve the efficiency and reduce the costs of delivering governmental services to their stakeholders while simultaneously forging an enhanced partnership between all of the government's stakeholders. The process was shown to be challenging, though, and a wide range of milestones must be addressed in

  • E Government Is a Concept That

    Instead of hunting for the right department, individuals would simply decide what communication method best suited their needs - visit the nearest council office, log on to a council web site, send an e-mail or simply pick up the phone - and their request, complaint or comment would be dealt with effectively by the relevant official. This would apply to social services, education, housing, refuse collection and many more.

  • Building a Secure Workflow Management

    Each onion router removes a layer of encryption to uncover routing instructions, and sends the message to the next router where this is repeated. This prevents these intermediary nodes from knowing the origin, destination, and contents of the message. 1.4. Lecture Survey. The predicted solution of the problems related to e-government administration depends on answering the following questions as brainstorming ideas to solve the problem and the features provided by the system

  • Market Driven Management

    Pharmaceutical industries have to operate in an environment that is highly competitive and subject to a wide variety of internal and external constraints. In recent times, there has been an increasing trend to reduce the cost of operation while competing with other companies that manufacture products that treat similar afflictions and ailments. The complexities in drug research and development and regulations have created an industry that is subject to intense

  • Managing Information Systems Introduction in

    Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation.

  • Initiatives Require Bold Solutions and

    The following diagram represents the structure of the idea. Figure 2. Project flow pursuant to Plan Abu Dhabi 2030: Urban Structure Framework Plan Objectives of the Study The overarching objective of this study is to build a solid portfolio management application that connects all the local governments of Abu Dhabi emirates in ways that will allow them to collaborate on various projects pursuant to Plan Abu Dhabi 2030 through one unified system


Read Full Essay
Copyright 2016 . All Rights Reserved