org 2010). Such direct contact is definitely preferable to the distribution of anti-union literature; the ability an willingness to actually discuss issues with employees rather than simply providing them with printed statements that cannot be engaged in a dialogue shows an empathy and a desire to address issues that pamphlets and fliers cannot put forth (ABC.org 2010). Such actions would also undermine the solidarity of labor, causing larger problems for management (Jain 1979). Using these conversations to counter exaggerated claims made by the union, and even more importantly to make it clear why certain changes are necessary, and why certain other desires of the employees cannot be reasonably met, will increase the likelihood that an agreement between labor and management can be reached without the need for unionization and union representation in the relationship at Happy Trails (ABC.org 2010).

Such conversations can include the threat of facility closure, which is very real if unionization occurs.