Harvard Business Case essay

Download this essay in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from essay:

Harvard Case

Shouldice Hospital: A Case Study in Expansion

The Shouldice Hospital, as it is described in the case analysis serving this discussion, is a highly progressive hernia treatment facility which not only specialized in this particular surgical procedure but which also provides a unique setting for convalescence. Through the promotion of ambulatory recovery and the creation of a context which is both clinically excellent and highly social, Shouldice offers a positive healing environment. The hospital experiences good results, positive patient feedback and a successful business model. Indeed, as confirmed by the Navjeevan Hospital (2011) sponsored Hernia Help Center, "Ambulatory Hernia surgery allows patients to walk as much as possible, which helps in faster recovery." (Navjeevan Hospital, p. 1) The positive outcomes and glowing reputation associated with the mode of surgery and the Shouldice Hospital respectively are central to this discussion. As the account hereafter will demonstrate, the greatest challenges before Shouldice largely involve finding ways to better sieze on and build upon its successes.

Major Issues:

Many of the most pressing organizational issues facing Shouldice involve the hospital's continuing growth. For the hospital's chief administrator, Alan O'Dell and for Dr. Shouldice (son of the founding Dr. Shouldice), most of the challenges facing the healthcare facility involve handling an constantly growing backlog of prospective patients. In response to this and several other growth-related needs, Dr. Shouldice indicated the need to increase "the hospital's capacity while at the same time maintaining control over the quality of the service delivered, the future role of government in the operations of the hospital [and] the use of the Shouldice name by potential competitors." (Heskett, p. 11)

Essentially, this denotes that the area in which Shouldice most needs to improve is in remaining abreast of market opportunities as they continue to emerge. This is especially true given both the commonality of the procedure and the increased popularity of the minimally invasive procedure in which the Shouldice facility specializes. According to the article by Landro (2012), more than one million patients a year undergo a hernia repair procedure. Landro goes on to indicate that "studies show that patients undergoing minimally invasive surgery have a quicker recovery and less short-term pain than with open repair." (Landro, p. 1)

This denotes the healthy marketplace within which Shouldice operates, as does the hospital's own difficulty in keeping up with prospective patient backlogs even as it has taken steps for modest expansion of its capacity. Though it certainly can be argued that this is a good problem to have, there is reason to suggest that the accommodation of market demands is necessary for the long-term survival of the hospital's unique treatment and recovery model. Long patient backlogs and growing wait times for threaten to undermine the characteristic efficiency and accommodation that are part of the Shouldice approach.

Research also confirms that patients and healthcare researchers are increasingly finding cause to support the ambulatory care philosophy in which the Shouldice Hospital's treatment regiment is rooted. For instance, a study by Dhumale et al. (2010), finds of the ambulatory hernia procedure that in the scope of its study, "complication rates were low and similar to those obtained in other specialist hernia units. More than 90% of patients were satisfied with the service and would recommend it to a friend." (p. 127)

This denotes that Shouldice hospital can anticipate continued expansion in its market niche. This, in turn, should suggest that its patient backlog will only continue to grow. There is not only a need to address the growing demand for its services but there is likely to be a continuing need for Shouldice to address constantly advancing market demand for its particular area of specialization.

Another issue noted by the case study is that while Shouldice has been innovative in its approach to patient recovery and socialization, it has also become somewhat complacent as a consequence of its success. Consistently positive treatment outcomes have prevented Shouldice from otherwise pursuing improvements in either its procedural approach or the orientation of its personnel. The demand to expand its treatment capacity should also be seen as an opportunity for changes in its medical proceduralism. The fact that, according to Dr. Shouldice, the hospital must bring onboard a new chief surgeon denotes a particular opportunity for this change.


Cite This Essay:

"Harvard Business Case" (2013, February 27) Retrieved December 7, 2016, from http://www.paperdue.com/essay/harvard-business-case-86284

"Harvard Business Case" 27 February 2013. Web.7 December. 2016. <http://www.paperdue.com/essay/harvard-business-case-86284>

"Harvard Business Case", 27 February 2013, Accessed.7 December. 2016, http://www.paperdue.com/essay/harvard-business-case-86284

Other Documents Pertaining To This Topic

  • Harvard Business School Case Zara Fast

    Harvard Business School case - "Zara: Fast Fashion," due a hard copy submitted Oct. 7. In write-, address question: Q: Assess adding potential arbitrage Zara. Should Zara increase arbitrage considers expansion prospects U.S. I concise write- exceed single spaced pages. Zara: 'Fast Fashion' case study Zara: 'Fast Fashion' case study Assess the value adding potential of arbitrage for Zara. Should Zara increase its use of arbitrage as it considers expansion prospects in

  • Harvard Business School Case Study Parker s Biscuits

    Harvard Business School Case Study: Parker's Biscuits China is quickly becoming just as much of a consumer as it is a major international manufacturer. This has led many foreign companies to begin working in China, not just to manufacture and export goods, but to sell to Chinese consumers as well. The food industry had slowly begun bringing in foreign snacks and goods to serve this growing Chinese consumer base, showing that

  • Case Study From Harvard Business

    Opportunities . Indian elevator market growth is very promising in the 1995 timeframe, which is when this case study takes place. The low-end of the Indian elevator market is experiencing 27% increases in unit shipments, and 17% unit increases overall. . The market itself is highly fragmented for elevators in India. 70% of the demand for elevators is at the low-end of the market; 20% at the middle-end, and 10% at the top-end. . High levels of recurring

  • Business Case Defining the Problem the Position

    Business Case Defining the Problem The position with SK Telecom in South Korea "seemed like a dream job" for Linda Myers, who would become one of the first American female executives in the South Korea (p. 124). Yet Myers, and her organization, underestimated the importance of understanding the nuances of Korean culture. Myers had worked abroad as an expatriate before and assumed that all countries outside the United States would pose similar

  • Harvard Business Schools Case Caregroup

    There was no underlying structure for streamlining data transferrable and storage that helped keep control in a situation with little human involvement. The network that was created did not allow strong manipulation and control by the individuals in charge of it governance. Unable to make adjustments to the network configuration, the problem only continued to persist until it caused the ultimate collapse of the system. John Halmaka learned a number

  • Harvard Business Review 2007 Green

    By the same token, an American citizen, say of Iranian decent has very little choice in self-defining their "ethnicity" since there is not a category for Arab-American -- instead, they must be White/Caucasian, which in some cases, is how they self-view, in other cases, not at all accurate for a political "count." The task then, for political leaders, is to ensure that numbers, used for judgment, dividing, and even

  • Harvard Business Review Assessment Task Strategic Planning

    Harvard Business Review Assessment task: strategic planning Over the past decades, the strategic plan has become an important human resource management tool. Several researchers have written and published a lot in this field of strategy, and subsequently, on the subject of strategic planning. In the year 1970-80, planning was the core activities of modern firms because the management believed it would enable them achieve a competitive merit. Many of the studies

Read Full Essay
Copyright 2016 . All Rights Reserved