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IT Project Management at Google and the Development of Customer Relationship Management (CRM) Applications
Google is known for its rapid pace of innovation and exceptional ability to deliver fully-featured products in a fraction of the time other companies can. Given the wealth of data Google has available in its search engine, taxonomies designed to increase the speed of data access, and the advanced technologies for linguistics modeling, the development of a hosted Customer Relationship Management (CRM) system is a natural extension of its current technologies. Using the IT project management skills, tools and techniques learned, this paper presents a plan for delivering a state-of-the-art CRM system that can be delivered via browser to any user in the world. The concepts of IT operations, project controls, reporting and maintenance are defined in this analysis.
Defining the Project Plan and Objectives
At the center of any enterprise software application effort there needs to first be a conceptualization of quality levels including the metrics or key performance indicators (KPIs) that will govern the prioritization of goals and dictate how trade-offs are resolved (Geraldi, Kutsch, Turner, 2011). It is advisable that the project schedule and scoping of IT operations be defined with the constraints necessary for quality management, quality control and quality assurance of the application before it is released for alpha...
Project plans including the constraints and controls in place must also align to the project plan and also take into account advanced frameworks for ensuring software quality and consistency of delivery. The most commonly used metrics for this activity are based on the Sig Sigma methodologies and best practices proven to be highly valuable for streamlining process-centric projects and making them more effective, focused and economical over time (Eng, 2011). The goals must be defined using Six Sigma-based methodologies for them to be effective and measurable as the project progresses, ensuring a high degree of compliance and repeatable quality during the entire coding, programming, testing, user validation and launch process (Geraldi, Kutsch, Turner, 2011). In the case of the hosted or Software-as-a-Service (SaaS) based CRM applications, the goals of having individual instances of the hosted applications orthogonal or separate is critical to its functioning securely. There is also the need to benchmark the performance of the application as many users get online concurrently with it. This is an aspect of the DMAIC methodology of Six Sigma development as well (Johannsen, Leist, Zellner, 2011). All of these factors need to be taken into account in planning the IT project, schedule, constraints, costs, testing and verification period and launch. Using Six Sigma-based development methodologies, it will be…
Reference
Teck-Yong Eng. (2011). Six Sigma: insights from organizational innovativeness and market orientation. The International Journal of Quality & Reliability Management, 28(3), 252-262.
Geraldi, J., Kutsch, E., & Turner, N.. (2011). Towards a conceptualisation of quality in information technology projects. International Journal of Project Management, 29(5), 557.
Johannsen, F., Leist, S., & Zellner, G.. (2011). Six sigma as a business process management method in services: analysis of the key application problems. Information Systems and eBusiness Management, 9(3), 307-332.
Rogerio Tadeu de Oliveira Lacerda, Leonardo Ensslin, & Sandra Rolim Ensslin. (2011). A performance measurement view of IT project management. International Journal of Productivity and Performance Management, 60(2), 132-151.
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This activity helps managers better establish the scope of the project. This is useful in determining the objectives that must be reached by the project in case. This leads to increased efficiency of the project team. In addition to this, earned value management is used by project managers in order to improve the analysis activity of the performance regarding the team's work and the project. This strategy also helps
From such goal, problems can be avoided within the process of building the house. Moreover, with the help of the process of identifying the needs first before going into the process of house construction, the course of building the house can be properly managed. In general, within the main goal of developing a good project management practice is the goal of identifying the important procedures that must be considered to
Project Management Plan xyz curb, gutter & ROAD PAVING FOR CITY OF HUNTSVILLE, ALABAMA INCLUDING RESTORATION WORK OF HISTORIC DISTRICT NEAR OLD RAILROAD DEPOT PROPOSED CONTRACT The proposed contract for this project management plan is repaving of all the city streets in the city of Huntsville, Alabama. The project will include rehabilitation and preservation of the historic district in the area of the old Railroad Depot in Decatur, Alabama to include brick streets,
Project Management/Essentials of Project Management Nearly all businesses require project management. Having held a position as project manager with a reputable company, I have come to learn that the effective project manager is one who comprehends and is aware of the need to provide sound leadership to help deliver projects within the set budget and on time. Being an Effective Project Manager While working in a software company, I noticed that an effective
Most of these limitations can be attributed to project managers that use this technique. Some of the specialists in the field consider that the success of strategies based on earned value management relies on the project managers in case. This means that companies must orient towards project managers with proper skills that can be addressed. Therefore, the recruitment and selection process is very important when developing the project team. Companies