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One women stood with hands on her hips and stared at the women making the call, and then even pointed at her watch. The Starbucks employee smiled and waved, saying over the phone that help was on the way.
As the line started moving again when the Starbucks' employee hung up the phone, two young women showed up in their barista aprons and immediately started working on orders. It was evident these two young women had years of experience in making complex drinks -- they knocked down the backlog of custom drinks in about seven to ten minutes. It was impressive to watch. The line was steadily moving at this point and even the lady who had pointed to her watch and given a very defiant look smiled. By 9:30am the first and second wave of flights had left the concourse and the line dwindled to between three and five customers, then none. At 10:00am the third wave flights were out and the concourse was nearly empty. The two baristas made themselves cappuccinos and the two women working the front gave each other high fives while the young man worked to restock the front cabinet of pastries. The baristas had a short break and started cleaning the area of their coffee machines, grinders and steamers. By 10:30am it was time to catch my flight.
Starbucks is often held up for their exceptional product quality and service,...
Starbucks doesn't speak as often about their commitment to training. What is immediately apparent from watching their teams working together however is how well-orchestrated employees are and how they are taught how to pick up processes and systems in progress started by others. The Starbucks culture also strongly supports autonomy, mastery and purpose as part of its training as well. These three elements of autonomy, mastery and purpose are critical for long-term learning to place (Ramsey, 2010). The accuracy, speed and sense of purpose the team worked with showed they were trying their best to deal with a very busy morning without falling back into self-pity or whining. Yet Starbucks' culture had put a very strong sense of purpose in this team and they responded quickly and thoroughly, even when things were out of control in the morning rush. Starbucks also has created supporting processes that made it relatively easy for them to deal with simple orders. The engineering of the coffee and simple pastry orders to accentuate accuracy and speed was also evident in how well the small Starbucks managed orders that busy Saturday morning.
References
Ramsey, R.D., EdD. (2010). Are you missing out on the power of purpose? SuperVision, 71(10), 19-21.
Coffee Crisis is a case study that represents the dilemmas inherent in the production of coffee by many developing nations. The coffee market fluctuates with changes in supply and demand. When supply exceeds demand the price or if the demand for coffee weakens in international markets then this can have vast implications on the price of coffee. In 2001, coffee markets were at a forty year low for a variety
45). Threats Some times on my workdays, I encounter challenges and obstacles that I need to be ready to face. Some customers are not happy with the coffee rooms and demand a refund. Besides, other guests become extremely angry and may want to inform the senior management. Our competition is other coffee houses, which is right next to us. The hotel is closed for now, but a lot of work is
The article discusses the rise of government intervention in markets by means of industrial policy. Several examples are cited, including a French toymaker, the U.S. government's intervention with automobile and bank bailouts and European involvement in knowledge industries. It is noted that while poorer countries often use industrial policy to help protect nascent industries and to foster growth in certain target sectors, this is not always the case in the
Today, the company makes it clear that it is a baker of bread. Founder Ron Shaich has served at Panera's Chief Executive Officer for more than 25 years. Panera currently has 1,264 bakery-cafes in 40 states and Canada, delivering what the company refers to as fresh, authentic artisan bread and cafe foods. The company's mission, "a loaf of bread in every arm" sounds more like a tagline. However, the company
Coffee Industry According to legend the origins of the coffee industry began when an Arabian goatherd named Kaldi found that his goats reacted strangely around a certain green-leafed bush with red cherries. He ascertained that the excitement exhibited by the goats was due to the effects from eating these cherries. He also consumed some of the fruit and felt "invigorated"; later monks were said to have benefited from the plants qualities
One still cannot live with a clear conscience and drink a cup of coffee without paying the price of knowing that somewhere in the world there are people who are switching to growing coca instead of coffee trees because coffee, the only alternative to becoming a villain, failed to provide the necessary means for a decent living. Coffee continues to be a product that brings economic advantages for latifundia