Organizational Assessment - Qwest Q: Term Paper

Former CEO Joseph Nacchio and six other executives of that era faced criminal proceedings. Nacchio was convicted, though that conviction has now been overturned and a retrial scheduled. Since the settlement with the SEC in 2004, Qwest has worked to turn itself around. They have slowly instilled a new organizational culture. They were able to restructure their workforce, resulting in dramatic job loss while still maintaining the support of the union.

Shareholder value, while still low today, has been steadily increasing over the past several years. The company returned margins and returns in 2007 that were superior to the industry averages, something they had not been able to do previously.

The improvement process is ongoing. Shareholder value has increased but the stock price has eroded steadily over the past year. Qwest still holds so much debt that they are unable to finance any major infrastructure projects., and they are still cutting employees, albeit at a much slower rate than in past.

It would be premature to form an opinion on the new management team, who have had less than a year with the company. However, there are signs that Qwest's performance has improved of late, and that the company will continue on the path of improvement in the coming years.

Sources:

Financial statements, ratios and share price information...

...

Retrieved June 27, 2008 at http://www.reuters.com/finance/stocks/incomeStatement?stmtType=BAL&perType=ANN&symbol=Q.N
Bryer, Amy. (2004). With SEC Scrutiny Over, What Next for Qwest? Denver Business Journal. Retrieved June 26, 2008 at http://www.bizjournals.com/denver/stories/2004/10/25/story7.html

Reardon, Marguerite. (2008) a Qwest for Survival. CNet. Retrieved June 27, 2008 at http://news.cnet.com/a-Qwest-for-survival/2008-1034_3-6232125.html

No author. (2007). Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey. BusinessWire. Retrieved June 27, 2008 at http://www.allbusiness.com/services/business-services/4344424-1.html

Vuong, Andy. (2007). New Qwest CEO Greets Anxious Employees. Denver Post. Retrieved June 27, 2008 at http://www.denverpost.com/telecom/ci_6612499

Vuong, Andy. (2008). Nacchio Conviction Overturned. Denver Post. Retrieved June 27, 2008 at http://www.denverpost.com/business/ci_8603419

Bryer, Amy. (2004). With SEC Scrutiny Over, What Next for Qwest? Denver Business Journal.

Reardon, Marguerite. (2008) a Qwest for Survival. CNet.

No author. (2007). Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey. BusinessWire.

Vuong, Andy. (2008). Nacchio Conviction Overturned. Denver Post.

Sources Used in Documents:

Sources:

Financial statements, ratios and share price information from Reuters. Retrieved June 27, 2008 at http://www.reuters.com/finance/stocks/incomeStatement?stmtType=BAL&perType=ANN&symbol=Q.N

Bryer, Amy. (2004). With SEC Scrutiny Over, What Next for Qwest? Denver Business Journal. Retrieved June 26, 2008 at http://www.bizjournals.com/denver/stories/2004/10/25/story7.html

Reardon, Marguerite. (2008) a Qwest for Survival. CNet. Retrieved June 27, 2008 at http://news.cnet.com/a-Qwest-for-survival/2008-1034_3-6232125.html

No author. (2007). Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey. BusinessWire. Retrieved June 27, 2008 at http://www.allbusiness.com/services/business-services/4344424-1.html
Vuong, Andy. (2007). New Qwest CEO Greets Anxious Employees. Denver Post. Retrieved June 27, 2008 at http://www.denverpost.com/telecom/ci_6612499
Vuong, Andy. (2008). Nacchio Conviction Overturned. Denver Post. Retrieved June 27, 2008 at http://www.denverpost.com/business/ci_8603419


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