Control Charts
Operations Management for Managers
Control charts: Wal-Mart
How control charts might be used to monitor a process
"The control chart is a graph used to study how a process changes over time. Data are plotted in time order. A control chart always has a central line for the average, an upper line for the upper control limit and a lower line for the lower control limit" (Tauge 2004). Wal-Mart can use control charts, for example, to monitor the quality of a particular product produced by supplier, the efficiency of a supplier, the costs of procuring the same type of good from different suppliers, or even to engage in quality control of employees and managers by measuring the number of customer complaints at a particular facility.
Q2. How to possibly improve quality at specific levels from doing research on your organization?
Wal-Mart has been known to try to tightly control its suppliers: "Often companies browbeat their suppliers into providing goods at low costs. Wal-Mart has been known to be very tough on suppliers, even...
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