Management Control Essays (Examples)

Management Quality ontrol

Dr. Kaoro Ishikawa is one of the world's idealized leaders in quality management control. He joined Japanese union of Japanese scientists and Engineers in 1949 to research on quality, after knowing that America's produce such as toys and cameras was cheap and defective. Ishikawa's greatest concern was to improve quality management involving every employee from top management to the front-line staff, without relying on professions. His significant contribution to evolution of quality management when he introduced the "fishbone" diagram that emphasized on quality services to customers made him known, and this could only be achieved by quality organization first in production of quality goods and services (Dahlgaurd 2005).

Bibliography

Kaoru was born on July 13th 1915 in Tokyo, and was the eldest son among the Shikawas, and in 1939, he obtained a degree in the University of Tokyo for applied chemistry. This knowledge helped him in construction,…

Cencus, B. o. (1983). Operations Management. Chicago: United States Department of Commerce.

Dahlgaurd, J.K. (2005). Fundamentals of Total Quality Management. Denmark: Routledge publishers.

Ishikawa, K. (1985). What is Total Quality Management -- the Japanese Way. Korea: Prentice-hall publishers.

Controlling Function at Google

Analysis of the Control Management Function at Google

Google's ability to innovate quickly indicates how agile and quickly adaptive the company is in interpreting opportunities and threats. The highly innovative culture of the company is continually being improved through intensive hiring, management and management control processes. One of these is the highly successful ule of 20%, which provides engineers the freedom of using up to 20% of their time on potential new product concepts and ideas (Machlis, 2009). The challenge for Google is controlling the very rapid pace of innovation and growth from a managerial perspective without stopping the momentum of new venture creation and development. The intent of this analysis is to evaluate the controlling function at Google.

Analysis of the Control Management Function at Google

The Google culture is highly collaborative by nature, having 360-degree feedback processes in place to ensure each project team…

References

Hamel, G. (2006, Apr 26). Management a la Google. Wall Street Journal.

Licker, P.S. (2006). Global technology management in the age of economies of style. Journal of Global Information Technology Management, 9(3), 1-4.

Machlis, S. (2009). Innovation and the 20% solution. Computerworld, 43(5), 21-21.

Stone, B. (2011, Jan 31). Larry page's Google 3.0. Business Week,, 1.

Evaluate the impact of globalization and management across borders

After its retrenchment in the U.S., Starbucks is still considering expanding its operations China. "Despite its long presence in the Chinese market -- Starbucks opened its first shop in Beijing in 1999 -- the Seattle coffee giant only has 376 stores on the China mainland, compared with 878 in Japan" (Sanchanta 2011). Starbucks has tried to learn from some of its mistakes domestically in the U.S., such as its super-saturation of certain marketplaces, while incorporating many of the successful lessons of its other ventures, such as its ability to tailor product offerings to local needs. "Cracking the code in China for any company is not an easy task -- there will be a number of winners and lots of losers of people who go there and rush to judgment and don't succeed…The thing I am most interested in when I go…

References

Clark, Taylor. (2008). How Starbucks colonized the world. The Sunday Times. Retrieved July

21, 2011 at  http://business.timesonline.co.uk/tol/business/industry_sectors/leisure/article3381092.ece 

Leadership and management. (2011). Team Technology. Retrieved July 21, 2011 at Retrieved July 21, 2011 at  http://www.teamtechnology.co.uk/leadership-basics.html 

Sanchanta, Mariko (2011). Starbucks plans major China expansion. The Wall Street Journal.

Where, the benchmarks will show if the system is helping or hindering the company from achieving its objectives. This is significant, because when it is used in conjunction with flexibility, you can be able to effectively adapt to changes in the markets. With flexibility providing the necessary ingredients to implement such changes, while the use of benchmarks will identify when a management system is becoming unproductive. (Ireland, 2008, pp. 33 -- 39)

The use of knowledge management is when an organization is collecting and analyzing the total amounts of knowledge at their disposal. This would include analyzing all available: resources, employee / managerial skills and documents. This is significant, because it provides a way for an organization to quickly collect and analyze a wide variety of information. At which point, managers can be able to effectively place the different resources and personnel of the company, in those areas where they…

Bibliography

Symptoms of a Dysfunctional Organization. (2005). Retrieved July 9, 2010 from Copper Comm website: http://www.coopercomm.com/dysfnorg.htm

What are Management Control Systems. (2010). Retrieved July 9, 2010 from Wisegeek website:  http://www.wisegeek.com/what-are-management-control-systems.htm 

Flamholtz, E. (1998). Case Studies in Changing the Game. Changing the Game. (pp.81 -- 90). New York, NY: Oxford University Press.

Ireland, D. (2008). Promoting Integrity and Ethical Behavior. Understanding Business Strategy. (pp. 33 -- 39). Mason, OH: South Western.

Control Mechanism: Advance Financial Management

Real corporate governance and financial control comprise of the utilization of monitoring and inducement mechanisms to bring into line different interests that are between managers and shareholders and urge the creation of shareholder value. Monitoring is not just a simple mistake, nor a conventional control, but founded on the control monitor. The United States, orld, Com Enron, Lam Tin, China's Guangxia, came from magnificence into ashes, weak in-house financial control is one vital reason. ' Theoretically, China's accounting auditing and profession it seems that there is management and disrepairs the worth controlled by, or would like to state control of mistake to evade such a propensity of thinking' (CAI Chun 2001). It is this propensity exists, that makes surveillance and controls the activities that are within the company fundamentally stop at the levels of supervision, fail to have control of the height.

Company's in-house financial…

Works Cited

Anon., 2004. Chinese commentator calls for mechanism to prevent, control AIDS.. BBC Monitoring Asia Pacific, 32(4), pp. 1-1.

Anon., 2004. internal control mechanism and in-house management were both improved. Almanac of Chinas Finance and Banking, 7(9), p. 24.

Anon., 2011. FM for strict budget control mechanism.. Kashmir Times, 7(6), p. 34.

Campbell, K. & . M.-v. A., 2008. Gender diversity in the boardroom and firm financial performance.. Journal of Business Ethics, 83(2), pp. 435-451.

By monitoring these results, the company's managers can control and determine whether the company has achieved its objectives, and whether the company's efforts are justified.

Problems that arise during the production process outsourced to India as also caused by individual workers. Such problems include fluctuations in the degree of quality and of craftsmanship of Indian workers. As a consequence, it is necessary to implement an operational control system that would better monitor the activity and the results of each employee.

Conclusions

Production outsourcing has become one of the solutions implemented by small or large manufacturers as a response to increased production costs on national level. India has become one of the most targeted production outsourcing destinations, especially for small companies.

The advantages provided by the country justify the efforts made by companies in order to overcome the numerous barriers that India also presents. The cheap workforce in India seems to…

Reference list:

1. Kotler, Ph. (1986). Principles of Marketing. Prentice-Hall, Inc., Englewood Cliffs, New Jersey. Third Edition. Retrieved January 6, 2010.

2. Stoner, J. Management. Prentice-Hall, Inc., London. Retrieved January 6, 2010.

3. Kotler, Ph. (1997). Marketing Management: Analysis, Planning, Implementation and Control. Prentice-Hall International. Ninth Edition. Retrieved January 6, 2010.

4. Waddell, D. et al. (2004). Contemporary Management. McGraw-Hill, Sydney. Retrieved January 6, 2010.

Managing the Effectiveness of the Audit Process

Mission and Objectives of the International Audit Department

Stakeholders

The IAD stakeholder power-interest grid

The Audit Process

Objectives, Scope and Approach of the Research

Purpose and Mandate

Resourcing

Competency Development

Sustaining People Excellence

Tools and Technology

Knowledge Management

Operations

Quality

Governance

People

Infrastructure and Operations

Japan Tobacco International (JTI) is an international tobacco business that is operated by Japan Tobacco Inc. Japan Tobacco Inc. is the third largest player in the international tobacco industry with a market capitalization of 32 billion USD and a market share of 11%. JTI was established in the year 1999 when Japan Tobacco Inc. purchased the operations of United States multinational R.J. Reynolds, for 8 billion USD.

The Internal Audit Department (IAD) of the organization is accountable to the board of directors. The department is headed by the Global Internal Audit Vice President. He took his position in…

Works cited

Anupindi, Ravi. 2006. Managing Business Process Flows. Upper Saddle River, NJ: Pearson/Prentice Hall.

Leseure, Michel. 2010. Key Concepts in Operations Management. Los Angeles: SAGE.

Mahadevan, B. 2009. Operations Management. New Delhi: Published by Dorling Kindersley (India), licensees of Pearson Education in South Asia.

Slack, Nigel. 2009. Operations and Process Management. Harlow, England: Prentice Hall/Financial Times.

Management

Any business that seeks to become internationally viable needs an export strategy. There are certain steps that managers must follow to create such a strategy. According to Adams (n.d.), such a strategy must be well planned in order to create a profitable international venture. According to the author, this involves steps like determining the target market, recognizing internal and external expertise, establishing marketing tactics, and determining the amount of commitment to international ventures within the company. After the international venture has been implemented, there should also be a long-term strategy in terms of evaluation and re-evaluation throughout the stages of the strategy.

As the first step, proper planning is the most important component of ensuring the success of the export strategy. Planning means the assessment of information like facts, constraints, goals, and objectives. Plans also need to include time schedules and milestones. These will then help to assess the…

References

Adams, J.A. (n.d.). Developing a Successful Export Strategy Within a Small or Medium-Sized Business.  http://smallbusiness.house.gov/UploadedFiles/Small_Business_Export_Guide.pdf 

Export Strategy (n.d.) Assessing a Product's Export Potential. Retrieved from:  http://www.crfonline.org/orc/pdf/exportstrategy.pdf 

International Trade Centre. (2005). Innovations in Export Strategy: competitiveness through export clustering. Retrieved from:

Branching out into new sectors of retailing - Wal-Mart has become a major pharmacy, an automotive repair shop, and a grocery retailer. This is just one example of success. It demonstrates Sam Walton's vision of being the best retailer around. After a store expands physically and geographically, it must then expand in terms of what they sell by branching out and competing with other businesses.

The conventional retail business of Wal-Mart has been to sell discount and house wares and plastic goods, clothing, sporting goods, and toys. Other departments have include but have not been limited to stationary and office supplies, hardware, home improvement, paint supplies, arts and crafts, cosmetics and toiletries, shoes, books and magazines, greeting cards, and confectionery. Wal-Mart has also branched out into home electronics, automotive supplies, pharmaceuticals, jewelry sales, photo finishing, travel planning, along with home gardening. After that Wal-Mart moved into the grocery store business…

References

Caban, Jennifer. (2007). Financial Success of Wal-Mart. Retrieved July 23, 2010, from  http://www.associatedcontent.com/article/260675/financial_success_of_walmart_pg2.ht  ml?cat=55

Carmichael, Evan. (2010). Wal-Mart - Sam Walton's Success Story. Retrieved July 23, 2010,

from Ezine Articles Web site:  http://ezinearticles.com/?Wal-Mart-Sam-Waltons -

Success-Story&id=356631

Human esources

Managing Organisational Culture

The values and behaviors that contribute to the unique social and psychological environment of an organization make up the organizations culture. Organizational culture is the summation total of an organization's past and current suppositions, incidents, viewpoint, and values that hold it together, and is articulated in its self-image, inner workings, connections with the outside world, and future prospects.

In dealing with the management of organisational culture, it is firstly essential to recognize as fully as possible the characteristics of the existing or new target culture to include the myths, symbols, rituals, values and assumptions that strengthen the culture. Organisational culture is not something that can be viewed very easily it is consequently quite hard to replace it. Usually when certain leaders form a company, their values are converted into the actions of the members of that organisation. When other leaders take over, it may not…

References

Background To Business in China. n.d. [ONLINE]. Available at:  http://www.worldbusinessculture.com/Chinese-Business-Style.html  [Accessed 18 August 2012].

Campbell, B. 2010. [ONLINE]. How To Improve Your Corporate Culture. Available at:  http://www.bcbusinessonline.ca/bcb/business-sense/2010/05/28/how-improve-your-corporate-culture  [Accessed 15 August 2012].

Differences in Culture. n.d. [ONLINE]. Available at:  http://www.analytictech.com/mb021/cultural.htm  [Accessed 24 August 2012].

Edgar H. Schein's Model of Organizational Culture. 2010. [ONLINE]. Available at:  http://www.businessmate.org/Article.php?ArtikelId=36  [Accessed 18 August 2012].

Function of Control

Ekanayake, S. (2004). Agency Theory, National Culture and Management Control Systems.

The Journal of American Academy of Business, Cambridge. 4(1/2), 49-54.

Credibility: Author Analysis

Dr. Samson Ekanayake is a senior lecturer with the Faculty of Business & Law at Deakin University in Victoria, Australia. His work is in the School of Accounting Economics & Finance at Deakin University. Ekanayake was educated at the University of Kent (UK) and at Lancaster University (UK). He has had substantial experience working in private industry, including serving as finance manager for Mitsubishi Machinery Industry and serving as an economist with the Fiji Sugar Corporation.

Credibility: Intended Audience

The intended audience for this scholarly article is not clearly explained but it appears to be an ideal way to introduce students and other interested parties to agency theory, and how agency theory dovetails with management control systems. Those recent university graduates who plan…

Performance Management Plan eview

The value of measuring and identifying key skills and attributes is essential to an evolving organization. The following performance management plan is tailored to the Stonefiled Limousine business.

Location: Austin, Texas

Type of Business: Limousine Service

Number of Employees

Current Predicted Annual Net evenue: $50,000

year evenue Growth Objective: 5%

Turnover ate: 10%

The purpose of a performance management plan is to track and guide an organization's employee's contribution to the organization. It is necessary to first identify the problems and objectives of the organization in order to get an appreciation for the industry and type of products and services they offer. The most important aspect of any performance management plan is that the organizational strategy is aligned with other facets of this improvement such as the Human esources and operations aspects of the company. Put simply, the company must understand what is being asked of…

References

Armstrong, M., & Baron, A. (2000). Performance management. Human resource management, 69-84.

Otley, D. (1999). Performance management: a framework for management control systems research. Management accounting research, 10(4), 363-382.

Horn of Africa experienced what was termed the worst drought in 60 years. The drought, caused by the failure of the rains for two consecutive seasons, led to a severe food crisis across Djibouti, Somalia, Ethiopia, and Kenya, and killed more than 100,000 people while placing hundreds of thousands at risk of starvation. According to Hiller and Dempsey (2011), the greatest tragedy was that the world had seen this disaster coming, but little had been done to prevent it. From as early as 2010, there had been clear indications of a looming crisis and its consequences. La Nina, a climate condition that would lead to drier than normal conditions over the entire area had already been confirmed. Further warnings of the crisis were repeated and became more strident in 2011. In light of all the warning signs, it is, therefore, rather surprising that proper response from the international aid system…

Bibliography

Bart, C., 1988. Budgeting Gamesmanship. Academy of Management Executive. vol.(2)4, pp. 285-294.

Hiller, D & Dempsey, B., 2011. A Dangerous Delay: The cost of late response to early warnings in the 2011 drought in the Horn of Africa. Oxfam International and Save the Children. Available at https://www.oxfam.org/sites/www.oxfam.org/files/bp-dangerous-delay-horn-africa-drought-180112-en.pdf. [Accessed 25 April 2015]

Kaplan, R. & Norton, D., 1996. The balanced scorecard: translating strategy into action. Boston: Harvard Business Review Press

Mintzberg, H., 1987. Crafting strategy. Harvard Business Review. Vol. (65)4, pp. 66-75.

Specifically, Caesar masterfully showed how through building alliances one may achieve power and rise to the top of the leadership tier even in a group or society as vast as the Ancient Roman Empire (Abbott, 1901, p.385).

The Roman Empire also provides an example of organizational systems within the public domain through the Republican system. In the Roman Republican system of government, one man did not have the power to make law. Instead, power was balanced amongst three different branches of government: the executive, the legislative, and the judicial ("The Roman Empire"). In fact, this form of government introduced the concept of a senatorial body to the public. In Rome, the Senate was designed as a separate body of government from that of the Emperor so as to avoid the tyranny of one leader. Through the advent of the Senate, the Romans laid the groundwork for leadership structure of Britain…

The use of managerial accounting to keep profit margins where they need to be and make sure that individual product offerings are not a net drain on the company is not the only thing that Thai Airlines can and must do to keep a competitive edge and to protect themselves from things like corporate malfeasance and terrorists attacks, but it is certainly a major thing that should be take into account and otherwise dealt with in a timely and complete nature. It will not be easy for Thai Airlines to keep their competitive edge largely because other firms will be doing the exact same calculations and measurements. However, not doing so would be ceding progress and adeptness to their competitors. As such, not doing managerial accounting should be a non-starter for Thai Airlines.

eferences

AccountingExplained.com. (2013, May 12). Managerial Accounting Introduction | Accounting Explained. Accounting Explained | Financial and Managerial…

References

AccountingExplained.com. (2013, May 12). Managerial Accounting Introduction | Accounting Explained. Accounting Explained | Financial and Managerial Accounting Notes. Retrieved May 12, 2013, from  http://accountingexplained.com/managerial/introduction/ 

CEIBS. (2013, May 12). Managerial Accounting for Decision-makers_CEIBS. China Europe International Business School. Retrieved May 12, 2013, from  http://www.ceibs.edu/execed/index/8079.shtml 

CSUN. (2013, May 12). Managerial Accounting. California State University, Northridge. Retrieved May 12, 2013, from  http://www.csun.edu/~hfact004/Managerial.html 

McGraw-Hill. (2013, May 12). The Work of Management and the Need for Managerial Accounting Information. McGraw-Hill. Retrieved May 12, 2013, from  http://highered.mcgraw-hill.com/sites/0073526703/student_view0/ebook/chapter1/chbody1/the_work_of_management_and_the_need_for_managerial_accounting_information.html

Managing Human esources

Change and conflict are some of the manager's current challenges. This thesis tries to inquire into the change processes and managers response to conflicts that arise as a result of change resistance. The manifestation of conflict and the impact of conflict are also discussed. The thesis also looks into the different theories formulated to explain change process and their relationship to conflict management. Also covered is the way decision makers can mitigate conflict and bring sanity in their organizations.

Today's managers are faced with the trade off between change and conflict. Change has become an irresistible part of organization and managers must therefore come up withy strategies and policies of managing change in an order to reduce conflict that may hinder the performance and also to reduce performance gap.

Introduction

Conflict is bound to occur when different individuals have different perception, opinion, ideas and thought. Change and…

References

Knudsen T.(2003).Human Capital Management: New Possibilities in People Management. Journal of Business Ethics, 21(2),42-45.

Humphreys, M. (2005). Natural Resources, Conflict, and Conflict Resolution: Uncovering the Mechanisms. The Journal of Conflict Resolution, 49 (4), 23-36.

Kindler, H.S. (2005). Conflict Management: Resolving Disagreements in the Workplace. London: Thomson/Course Technology.

Kotter, J. (1995, march-april). Leading Change:Why Transformation Efforts Fail. Havard Business School Review, 59-67.

Controlling Benefit Costs

One of the most serious dilemmas facing organizations today is how to maximize profits in an extremely competitive global environment. Of course, organizations need employees, and there is a cycle that has been growing over the past three decades or so in which employees and other stakeholders are expecting greater benefit packages in order to stay with their employer. The reality of 21st century organizational environments is so competitive for some positions that employers are faced with the issue of having to increase benefits or lose top employees. Governmental regulations are now encroaching into this paradigm as well, and employee costs are now almost always one of the top two expenses for the organization. For most employers, managing these costs has a direct relationship to profitability, the ability to remain competitive in the marketplace and even new business development. However, over the last few years these benefit…

REFERENCES

Effron, M., & Goldsmith, M. (2008). Human Resources in the 21st Century. New York: Wiley.

Harrison, J.D. (2013). Health care law's aggregation rules pose a compliance nightmare. The Washington Post. Retrieved from:  http://www.washingtonpost.com/business/on-small-business/health-care-laws-aggregation-rules-pose-a-compliance-nightmare-for-small-businesses/2013/12/09/87b2dcc6-611d-11e3-bf45-61f69f54fc5f_story.html 

Nather, D. (2013). How Obamacare affects businesses -- large and small. Politico. Retrieved from:  http://www.politico.com/story/2013/09/how-obamacare-affects-businesses-large-and-small-97460.html 

Walker, J. (2004). What's a Strategic HR Leader to Do? Human Resource Planning. 27(4): 61-9.

One is to stem the tide of bad behavior. A clear code of conduct will set forth the rules; the rules will be enforced by a clear code of punishment. It is important in a bureaucratic control system to establish expectations of the workers, and then have a clear-cut means by which to assess their performance against those expectations. Failure and deviations are therefore easily defined and the actions to address these behaviors easily prescribed. This will allow me as chief to gain control of the department. It will provide me with recourse to eliminate problem behaviors and implement the structures needed to manage staff behavior. The problems of old stemmed from the inability to manage staff behavior. By establishing a strong hierarchy, I will be able to establish firm control mechanisms that will be used to control behavior.

orks Cited

Barnat, Ryszard. (2005). Bureaucratic Control. Strategic Control. Retrieved December…

Works Cited

Barnat, Ryszard. (2005). Bureaucratic Control. Strategic Control. Retrieved December 1, 2008 at  http://www.strategic-control.24xls.com/en111 

Nieminen, Anu & Lehtonen, Mikko. (2008). Organizational control in programme teams: an empirical study in change programme context. International Journal of Project Management Vol 26, No. 1 pp.63-72.

The Improve Phase of the DMAIC process is also essential for managing the piloting and testing of the Six Sigma solutions discovered. It is also essential during the new product development process for measuring and quantifying the unique value proposition of the product or service being produced as well. The final phase, Control, is essential in both a Six Sigma and new product introduction process as well (Pestorius, 2007).

Conclusion

The DMAIC process aligns very well to the new product development and introduction process and is used extensively for that purpose in applying Six Sigma to marketing. Six Sigma can change an entire company's culture and make the many processes synchronized and in unison in making new product introductions more profitable and capable of gaining market share as a result.

eferences

Brian Cocolicchio (2007). Sales and Marketing the Six Sigma Way. Quality Progress, 40(9), 79. Link: http://www.sixsigmaselling.com/six_sigma_selling/2006/07/about_sales_and.html

Fundin, a.P., &…

References

Brian Cocolicchio (2007). Sales and Marketing the Six Sigma Way. Quality Progress, 40(9), 79. Link:  http://www.sixsigmaselling.com/six_sigma_selling/2006/07/about_sales_and.html 

Fundin, a.P., & Cronemyr, P. (2003). Use customer feedback to choose six sigma projects. ASQ Six Sigma Forum Magazine, 3(1), 17-21. Retrieved from  http://asq.org/sixsigma/2005/03/use-customer-feedback-to-choose-six-sigma-projects-en.pdf 

Hasan, M., & Kerr, R.M. (2003). The relationship between total quality management practices and organisational performance in service organisations. TQM Journal, 15(4), 286-286.

 http://www.ijbmss-ng.com/vol1no1_ijbmss/ijbmss-ng-vol1-no1-pp113-128.pdf

The two basics to keep in mind is that managerial accounting should be used early and often and not just internal stakeholders should be heeded and listened to (Tutor2U.net, 2013).

Conclusion

In conclusion, Thai Airlines would benefit greatly from an entrenched and well-managed managerial accounting framework. It should supplement and complement both the financial accounting mechanisms of Thai Airlines as well as general process management, general product management, marketing, other accounting matters and general business decision making for Thai Airlines. Part and parcel of all of that is integrating stakeholder's expectations and conversely managing the expectations and perceptions of those same stakeholders is also vital on a number of levels. However, if all of the above is managed and managed well, then the outcomes for firms like Thai Airlines that use managerial accounting effectively will tend to be very good.

eferences

Holtzman, M. (2013, May 12). Managerial Accounting for Dummies…

References

Holtzman, M. (2013, May 12). Managerial Accounting for Dummies Cheat Sheet - for Dummies . How-to Help and Videos - for Dummies. Retrieved May 12, 2013, from  http://www.dummies.com/how-to/content/managerial-accounting-for-dummies-cheat-sheet.html 

Money-Zine.com. (2013, May 12). Financial vs. Managerial Accounting. Money-zine.com Home Page. Retrieved May 12, 2013, from  http://www.money-zine.com/investing/investing/financial-versus-managerial-accounting/ 

Singha Beer International. (2013, May 14). Singha Beer International. Singha Beer International. Retrieved May 14, 2013, from  http://www.singhabeer.com/ 

Tutor2u.net. (2013, May 12). Accounting - Introduction to Stakeholders. tutor2u | Economics | Business Studies | Politics | Sociology | History | Law | Marketing | Accounting | Business Strategy. Retrieved May 12, 2013, from  http://www.tutor2u.net/business/accounts/stakeholder_theory.htm

Management Strategy

The document states the plan of an organization in different phases. For each phase there will be a different management strategy. The document has described the management strategy and the effects that they will have on the performance of the business and why that particular management strategy has been chosen.

Management structure needs to be examined carefully when a new business venture is setup. In order to develop and build on the business plan a compact management structure is necessary. The managers are the people who are responsible for steering an organization towards achieving the business objectives. In the second phase the business plan will be implemented on the basis of geographical region and the management structure will be based accordingly.

The four key functions of management are planning, organizing, leading and controlling the business. The type of managers which are selected for the business venture must be…

References:

Gomez-Mejia, Luis R.; David B. Balkin and Robert L. Cardy (2008). Management: People, Performance, Change, 3rd edition. New York, New York USA: McGraw-Hill. pp. 19.

Kleiman, Lawrence S. (2010). " Management and Executive Development" Reference for Business: Encyclopedia of Business

Manfred F.R. Kets de Vries (2003). The Dark Side of Leadership - Business Strategy Review 14(3), Autumn Page 26

Richard Barrett (2003). Vocational Business: Training, Developing and Motivating People, - Business & Economics - 2003. - Page 51

Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation. Generally, younger people are more interested in the it tools than older people. In a situation where number of older working team outnumbers younger working team within an organization, the IS implementation may be cumbersome.

More importantly, lack of knowledge of information systems may serve as barrier to its implementation. In the developed countries, private and public organizations have already aware the importance of information systems to the organizations. Many organizations in developed countries already realize that it tool is a…

References

Abukhzam, M. & Lee, a. (2010). Factors affecting Bank Staff attitude towards E-banking adoption in Libya. The Electronic Journal on Information Systems in Developing Countries: 42(2): 1-15.

Ali, S.N.A. (2010). E-government services: an exploration of the main factors that contribute to successful implementation in Libya. PhD thesis, University of Portsmouth.

Bartol, K.M. (1982). Managing Information Systems Personnel: A Review of the Literature and Managerial Implications. MIS Quarterly.

Boh, W.F. & Yelling, D. (2007). Using Organizational Architecture Standards in Managing Information Technology. Journal of Management Information Systems. 23 (3): 163 -- 207.

This allows for proper safety since Via Christi is located in Wichita, Kansas, which is the biggest city in the state (Via Christi, 2011).

In regards to the internal environment, all employees and patients are treated with dignity and respect. The facilities' each have in place safety measures for fires and tornadoes. Each person is asked how they can get assistance, and clinical staff tells the patients what it is they are going to do before they do it, so that no harm or offense is done to anyone without their consent. Infection Control is taught and enforced, such as frequent hand washing or using hand sanitizers for anyone who enters or leaves the hospital (Via Christi, 2011).

Explain how management contributes to its effective or non-effective performance

Via Christi management contributes to the effective performance of the hospital. They maintain and stress that everyone is treated with "human dignity,…

References

Via Christi . (2011, January). Standardized Orientation for Personnel. Retrieved April 9, 2011,

from Via Christi Hospitals Inc.:

 http://docs.google.com/viewer?a=v&q=cache:PFhdQHXEONMJ:www.via -

christi.org/workfiles/CNE/Standardized%2520Orientation%2520for%2520VC%2520Ag

This concept originated with the principles of Total Quality Management (TQM).

The notion that only managers play a role in controlling work activities is based on two false ideas. One is the antiquated notion of totalitarian management. Modern management does not follow this style, as it is often not consistent with organizational objectives. The second false idea is that the manager can control the employee at all times. In practice, managers merely provide instruction and guidance with respect to work activities. Employees often devise their own ways of performing different tasks, and it would be near impossible for management to control this. Thus, employees do exert some control over work activities.

Q3. Operations management can be applied to any managerial function.

Operations management techniques are based around analysis of processes. Control is merely one aspect of the role, even within the operations setting. In fact, operations management also consists of…

In terms of human relations skills, some examples in this sense include the ability to understand human behavior or the abilities to communicate and motivate.

c) Organizing

Similar to control, the organizing function is addressed through the gradual completion of four distinct processes: identification of activities, departmentally organizing the activities, classifying the authority and coordinating authority and responsibility. In the case of organizing the resources for instance, it would be necessary to identify the overall and departmental requirements. Then, the responsible people would be assigned and their tasks would be outlined.

Each of these actions requires several special skills. For instance, at the level of activities identification, the manager has to possess the ability to identify necessary activities and prioritize them. At the level of departmental organization of activities, there is the need for the ability to combine similar activities and form groups with them, but also the ability to…

References:

Colenso, M., 1998, Strategic skills for line managers, Butterworth-Heinemann

Erven, B.L., Planning, Ohio State University, 1999, http://www.ag.ohio-state.edu/~mgtexcel/Planning.html last accessed on November 16, 2010

Gitman, L.J., McDaniel, C., 2008, the future of business: the essentials, 4th edition, Cengage Learning

McShane, S.L., Travaglione, T., 2005, Organizational behavior on the Pacific rim, McGraw-Hill

Good leadership depends on the use of power, influence, vision, persuasion, and communication skills to coordinate the behaviors of individuals and groups so that their activities and efforts are in harmony and to encourage employees to perform at a high level (Jones & George 2006, p. 12). Not all managers are good leaders and vice versa, but to truly excel in management, a manager must train to be a leader. eing able to lead people enables a manager to achieve organizational objectives at a better rate and with excellent results. A fine example of leadership is illustrated with a look into practices at Flight Centre, a risbane-based travel company with strong and sustained growth. The company is 'highly decentralised,' (McShane & Travaglione 2005, p. 501) meaning that employees within the hierarchy are empowered. Their belief in themselves as stakeholders is amplified. Good leadership, then, is not totalitarian rule, but a…

Bibliography

DeBruyn, S. 2007, 'Mortgage Master,' BRW, vol. 29, no. 11, pp. 26-28.

Jones, G.R. & George, J.M. 2006, Contemporary Management, 4th ed, McGrawHill/Irwin, Boston, MA.

McShane, S.L. & Travaglione, T. 2005, Organisational behaviour on the Pacific Rim, McGraw-Hill, North Ryde, N.S.W.

This can come in a number of forms, including rules, "best practices" and job descriptions. Output controls place the focus squarely on the output, with significantly less attention on the behaviors that lead to the output. For example, when a sales person has a quota, that is an output control because the behavior is driven entirely by the end result. Input controls works by placing constraints on process inputs as a means of exerting control. An example might be setting a strict budget for a project. This focuses the manager on sticking to that budget, a process that the organization feels will result in the goals being achieved.

Benchmarking is useful for most firms. The exception would be firms that for one reason or another are not in a competitive environment. For those firms that are in a competitive environment, they can benefit from benchmarking because the benchmark sets the…

Works Cited:

McNamara, Carter. (2008). Basics of Action Planning. Free Management Library. Retrieved May 9, 2009 from  http://managementhelp.org/plan_dec/str_plan/actions.htm 

No author. (2009). Create an Entrepreneurial Culture Among Your Employees. Score. Retrieved May 9, 2009 from  http://www.score.org/culture_employees.html 

Wheelen, T.L., and Hunger D.J.,(2008). Strategic Management and Business

Policy, (11th ed) Saddle River, N.J.: Pearson Prentice Hall

S. DHS "Strategic Plan," 2008, http://www.dhs.gov/xabout/strategicplan/) ealistically acts of terrorism, domestic or foreign are exceedingly rare, though slightly more common than they have been in the past and at least marginally more violent in nature, they occur very, very rarely. (Lewis, 2000, p. 201) Though maintaining serious preparedness the mitigation of natural disasters, most which cannot be avoided is an issue needed to be addressed almost yearly, on both small and large scales, across the nation and is much more likely to directly effect people and resources on an intimate level and should be the Emergency Management system's first and primary concern! Though worst possible case scenarios, regarding the use of WMDs is important it is not where all the resources should go.

(5. In the course, you have been introduced to the various responsibilities of different levels of government in the homeland security effort. What level of government do…

References

Daniels, R.S. (2007). Revitalizing Emergency Management after Katrina: A Recent Survey of Emergency Managers Urges Improved Response, Planning, and Leadership and a Reinvigorated FEMA -- the Federal Government Has Responded by Making Most of the Recommended Changes. The Public Manager, 36(3), 16.

Department of Homeland Security Website www.dhs.gov

Depoorter, B. (2006). Horizontal Political Externalities: The Supply and Demand of Disaster Management. Duke Law Journal, 56(1), 101.

Hulnick, a.S. (2004). Keeping Us Safe: Secret Intelligence and Homeland Security. Westport, CT: Praeger.

The "Tylenol Scare" of the 1980's resulted in a rededication to J&J's core ethical values. As stated in its corporate responsibility section:

Each Johnson & Johnson business unit or facility is required to measure, monitor and report on its environmental performance and evaluate its Environmental Management System for effectiveness (J&J, 2007).

J&J maintains a small central administrative and finance staff at its headquarters, called "the Tower," in East runswick, New Jersey. The top members of the Executive Committee are all operating managers -- each has a group President role for about one-fifth of J&J's companies. Each interacts regularly, with their offices next to one another in close proximity. Thus, the key value at J&J is operating excellence, not the ability to play politics.

From an anthropological point-of-view, J&J's "tribe" supports operations, not staff. J&J top management emphasizes the elements of control which matter most to the corporation:

Put control where…

Bibliography

Atherton, E. a. (1998). Practices of the best companies in the medical industry. International Journal of Health Care Quality Assurance, 173-176.

J&J. (2007). Governance. Retrieved October 22, 2007, from J&J:  http://www.jnj.com/community/governance/index.htm 

Snell, S. (1995). Human resource management and firm performance: testing a contingency model of executive controls. Journal of Management, n.p.

This is a relative term: J&J has been criticized for its bureaucratic approach, particularly when related to joint ventures and acquisitions.

A cheap product will not be able to survive in this rapidly changing business environment. Organization is another extremely important aspect of the necessary managerial skills for any manager desiring guaranteed success at their individual Verizon location. Organization can be as simple as instituting training at work in a pattern that overlooks no single employee. A good manager cannot expect employees to train themselves or improve their work manners without additional help. A strong organized training program is sure to enhance even the most successful company.

A strong leadership team is another necessary important aspect for businesses engaged in the phone industry. Verizon's leadership team must be instituted and adopted without fear at the workplace, because employees who fear their supervisors simply cannot evolve into successful employees interested in the growth of the company. A strong leadership team will effectively manage the business with the overall objective of accomplishing the…

Bibliography

Bass, B.M. (1996). A new paradigm of leadership: An inquiry into transformational leadership. Alexandria: U.S. Army Research Institute for the Behavioral and Social Sciences.

Oak, C. & Schoeffler, B. (2002). Management for the 21st Century. Retrieved March 13, 2007, from Insurance Journal Web site:  http://www.insurancejournal.com/magzines/southcentral/2002/03/11/mindyourbiz/18984 .

Verizon. (2007). Verizon. Retrieved March 17, 2007, at  http://www.verizon.com .

Control and the AIS

Control and the Accounting Information System

This paper discusses the process of integrating controls into the accounting information system (AIS) using enterprise risk management (EM) components. EM is defined as "a process, effected by an entity's board of directors, management and other personnel, applied in strategy setting and across the enterprise, designed to identify potential events that may affect the entity, and manage risk to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives." (Committee of Sponsoring Organizations of the Treadway Commission, COSO, 2004, p.2).

According to COSO, EM encompasses:

Aligning risk appetite and strategy

Enhancing risk response decisions

educing operational surprises and losses

Identifying and managing multiple and cross-enterprise risks

Seizing opportunities

Improving deployment of capital (COSO, 2004, p. 7).

EM integrates concepts of internal control and the Sarbanes-Oxley Act. Internal controls of accounting systems are intended to protect…

Reference List

Enterprise Risk Management Framework. (2010). Retrieved on April 6, 2011 from  http://www.emrisk.com/2010/12/20/enterprise-risk-management-erm-framework/ 

Committee of Sponsoring Organizations of the Treadway Commission. (2010). Enterprise Risk Management -- Integrated Framework Executive Summary . Retrieved on April 6, 2011 from  http://www.coso.org/Publications/ERM/COSO_ERM_ExecutiveSummary.pdf 

Karimi, Sabah. (2011). About Internal Controls of Accounting. http://www.ehow.com/about_4571081_internal-controls-accounting.html

Sarbanes-Oxley Essential Information. (2006). SOX-Online.  http://www.sox-online.com/basics.html

Whereas the other functions of management focus on methods, and operations, and policies, and organizational structure, leadership pertains exclusively to people. Management also includes various functions that relate to personnel, such as the establishment of hierarchical structure, and supervisory policies and practices. However, even in these personnel-oriented functions, management and leadership are substantially different.

Leadership includes the use of specific styles (such as transactional, charismatic, transformational, and servant leadership). On one hand, certain leadership styles have proven to be more appropriate or likely to be successful in specific types of organizations and industries; on the other hand, leadership style is ultimately a matter of choice and any leadership style could (at least in principle) be used in any organization. However, management functions are largely determined by the nature of the industry and the processes required for organizations to function properly in given industries. Therefore, unlike leadership style, approaches to business…

The company needed greater agility in managing how it responded to customer demands, and also needed to have much greater control over inventory management as a process as well. In responding to these strategic weaknesses in the company, Mr. Nardelli invested $1B in new information systems and created entirely new information systems platforms for the more efficient sharing of sales data between stores and with regional and worldwide headquarters in Atlanta. As a result of this system, Home Depot was able to capitalize on the building boom of the 1990s that lasted into the 21st century, and soundly beat their financial estimates of performance as a result. These systems were also directly responsible for the company gaining market share over Lowes' and other do-it-yourself chains globally as well (eingold, 2008). The use of it as a strategic advantage, combined with its reporting accuracy of key metrics, was used by Mr.…

References

Richard H. Franke, Anthony J. Mento, Steve M. Prumo, & Timothy W. Edlund. (2007). General Electric Performance over a Half Century: Evaluation of Effects of Leadership and Other Strategic Factors by Quantitative Case Analysis. International Journal of Business, 12(1), 137-150.

Grow, B., Brady, D. & Arndt, M. (2006). Renovating Home Depot. Business Week, March 6, 2006, Issue 3974, Pages 50-55, 2003

Jennifer Reingold (2008, September). HOME DEPOT'S TOTAL REHAB. Fortune, 158(6), 159.

Jack and Suzy Welch. (2007, September). Tough Guys Finish First. Business Week (Online),1.

Should the outcomes perform well against the goals, then the performance appraisal process must undergo a re-evaluation. Theories about the underperformance of key outcomes can be matched against feedback from the appraisers and the employees. From that point, a course of action can be developed that will alter the appraisal process to better align it with its objectives. The final step in the control mechanism is the adjustment process. The new ideas must be incorporated into the existing appraisal system. These new ideas must then be tested to determine if they have been as effective as intended, or if they have even moved the outcomes further from the objectives. At this point, the manager is engaged in a feedback loop that exists to continuously improve the performance appraisal process.

Conclusion

Performance appraisals are often conducted poorly, and this has led to considerable criticism of the tool. There are three fundamental…

Works Cited

Heskett, Jim (2006). What's to be Done About Performance Reviews? Harvard Business School. Retrieved November 26, 2008 at  http://hbswk.hbs.edu/item/5563.html 

No author. (2008). Performance Reviews. Carnegie Mellon University. Retrieved November 26, 2008 at  http://www.cmu.edu/hr/hr_services/performance/reviews.html 

Culbert, Samuel a. (2008) Get Rid of the Performance Review! MIT Sloan Management Review. Retrieved November 26, 2008 at  http://sloanreview.mit.edu/wsj/insight/hr/2008/10/20/ 

No author. (2004) Performance Appraisal Handbook. United States Department of the Interior. Retrieved November 26, 2008 at  http://www.doi.gov/hrm/guidance/370dm430hndbk.pdf

Indeed, the control function will create a feedback mechanism that will allow the leader or manager (at all levels of the organization) to be constantly informed as to the way that benchmarks are reached, as well as to any potential problems that might appear along the way. This means that the control function is the first phase in actually correcting the potential errors that might appear in the organization.

In Jack Welch's case, the control function as he applied it allowed him to monitor his group of human resources so as to emphasize the most important and most productive 20% and the underperforming 10%. y monitoring and controlling this benchmark, he was able to induce and maintain an organizational culture based on performance as one of the fundamental and defining goals.

5) One of the strategies by which a healthy organizational culture can be maintained proposes to support a close…

Bibliography

1. Welch, Jack. 2005. Straight from the Gut. Warner Books.

2. Welch, Jack. 2005. Winning. Collins

"The most important issues which have to be addressed here are precise monitoring (diagnosis) of current results and their comparison with what has been planned. Effective managerial control must always be followed by feedback for correcting initial plans " (http://www.bashedu.ru/konkurs/ibatullina/eng/function.htm).

The observation of the way in which people within an organization behave is of extreme importance. ut leaders and managers obtain feedback not just from observations, but directly from people. This provides them with a better understanding of the relation between the actions performed by the individuals and the beliefs which guide their behaviour. An efficacious control upon these factors implies the contribution to the creation and maintenance of a healthy organizational culture.

There are various strategies that an organization can choose to implement in order to make sure it preserves a healthy organizational culture. Among them we can mention the adoption of various principles, such as the following: a…

Bibliography

Baker, Kathryn (2002), Organizational Culture, 19 May, 2007, <

Four Management Functions, 19 May, 2007,  http://www.bashedu.ru/konkurs/ibatullina/eng/function.htm 

Schein, Edgar, H (1992), Organizational Culture and Leadership, San Francisco: Jossey -Bass Publishers

Managing Quality in Practice Settings: Six Sigma at Floyd Medical Center

By examining an organization's approach to establishing, measuring, and evaluating performance and outcomes, it is possible to develop a firmer grasp on how the quality control process functions in practice. To this end, this paper provides a review of the literature concerning quality management practices at Floyd Medical Center in ome, Georgia, followed by a summary of the research and important findings concerning these issues in the conclusion.

Meaning of "managing quality" and what it means at Floyd Medical Center

Managing quality at Floyd Medical Center is the responsibility of all staff members and the hospital's stated goal in this regard is to "provide excellent care while ensuring the comfort, privacy and safety of our patients and visitors"; the medical center adds that its healthcare teams are "dedicated to continually improving your experience by providing quality health care that…

References

Cohen, J. (2008, May). CHAP and the Department of Veterans Affairs. Nursing and Health Care

Perspectives, 21(3), 151.

Gowen, C.R., Stock, G.N. & McFadden, K.L. (2008). Simultaneous implementation of Six

Sigma and knowledge management in hospitals. International Journal of Production

Management and Leadership DIscussion

For decades, school management processes have been popular among schools around the nation. School management processes put more responsibility on the local teacher and administrator basis in order to influence more positive results. The success of student learning depends heavily on "community participation, decentralization or teacher empowerment" (Wohlstetter & Mohrmon, 1994). This allows principals to step up and take a managerial approach to implementing individual and strategies unique to the needs of their schools. Ultimately, there are then variations within leadership processes. Thus, "some school districts dictate that structure, as in San Diego; others leave it up to the schools themselves, but hold the principal accountable for ensuring that all parties are given the opportunity to contribute, such as in Prince William County" (Wohlstetter & Mohrmon, 1994). The principal is thus a facilitator of change and an innovator that works to motivate individual teachers and administrators…

References

Murray, Martin. (2012). Total Quality Management. Manufacturing. Web.  http://logistics.about.com/od/qualityinthesupplychain/a/TQM.htm 

Spillane, James P., Diamond, John B., Burch, Patricia, Hallett, Tim, Jita, Loyiso, & Zoltners, Jennifer. (2013). Managing in the middle: School leaders and the enactment of accountability policy. Northwestern University. Web.  http://www.sesp.northwestern.edu/docs/mngingmiddleSPIDIABUR.pdf 

Wohlstetter, Priscilla & Mohrman, Susan A. (1994). School-based management: Promise and process. Issues and Research in Educational Finance. Web.  http://www2.ed.gov/pubs/CPRE/fb5sbm.html

A second problem can be seen in the differences in cultures. This is especially apparent when looking at management styles. What might be considered acceptable in the United States might often be a cultural nightmare in another country. Trying to manage personnel in other parts of the world also brings about issues with communication. The ways in which people communicate is very different around the world. Again, something that would be perfectly acceptable here may often be seen as offensive in another part of the world.

A leader and manager must evaluate organizational competencies and intellectual capital and create and integrate models in order to establish a framework for application of duties to the employees so as to create a good healthy working condition. This will help to motivate all the employees to do their best at the work that they perform. An organization has to focus on determining different…

References

Globalization. (2010). Retrieved from Answers.com Web site:

 http://www.answers.com/topic/globalization 

Leadership vs. Management. (2010). Retrieved February 28, 2010, from Changing Minds Web

site:  http://changingminds.org/disciplines/leadership/articles/manager_leader.htm

At the same time, he then acts as an interface and communicates to the team the general directions in which the company is moving. However, the project manager also acts as an internal motivator within the team, a coordinator and organizer.

A similarly important role will be played by the project manager in his capacity to act as an interface between the different entities and shareholders involved in a certain project. In order to control scope, several documents should be used, such as, for example, the statement of work, as part of the requests for proposals, or scheduling and budget estimates. For these, the project manager will work with representatives from other departments (marketing and sales etc.), but also with the clients. At the same time, the project manager will have consulted previously with his own team, thus being able to carry to these meetings their own evaluations and estimates.…

Management

A Comparison of Management and Leadership

Management and leadership are often mistakenly considered to be the same thing. In truth, management and leadership are different processes and involve different activities. This means that a good leader is not necessarily a good manager, and that a good manager is not necessarily a good manager. This will now be discussed in more detail by comparing leadership and management and by comparing the traits of a leader and the traits of a manager.

Management can be broadly defined as the ability to manage resources to achieve goals. In practice, this refers to controlling both material resources and people to achieve the goals of the organization. Management can be further divided into the tasks of organizing, planning, controlling, and directing. The manager's role is to manage tasks and people on a consistent basis to ensure that goals are met.

Leadership is defined as…

Works Cited

Robbins, S.P. (2001). Organizational Behavior. Upper Saddle River, NJ: Prentice-Hall Inc.

The performance of each team member depends on the performance of all others, this being a team project. Constraints include time and financial resources; as such improvement requires permanent improvement effort.

isk Management. No risk has been identified related to the project's completion.

Monitoring and Controlling Mechanisms. The data analysts will develop a metric system to measure each member's performance on a weekly basis. This weekly performance will be submitted to the project manager for potential adjustments.

V. Operations management plan

Operations Strategy. An easy way to understand the meaning of operations strategy is to break the word into the two separate words: operations and strategy - these words being the opposite of each other (Slack & Lewis, 2002). 'Operations' is about the functions and procedures regarding the day-to-day processes, while 'strategy' is about the direction and scope of an organisation over a long period of time. The operations strategy…

References:

Aberdeen Group. 2008. Operational KPIs and Performance Management -- Are Your Daily Decisions Based on Fact?,  http://www.aberdeen.com/ 

Cooper, M. & Lambert D. 2000. Issues in Supply Chain Management. Industrial Marketing Management, vol. 29: pp. 65-83.

Johnson, J. C. And Wood, D.F. 1996. Contemporary Logistics, N.J.: Prentice Hall Upper Saddle Creek.

Keah C.R.K. And Handfield, R.B. 1998 .Supply Chain Management: Supplier Performance and Firm Performance. International Journal of Purchasing and Materials Management: pp.2-9.

Management Theories

Historical records show that people always organized themselves in order to work together towards a common objective and they coordinated their efforts to achieve this objective (Accel-Team 2004). It was not until the latter part of the 19th century that the concept of scientific management entered history during the Industrial evolution, but management skills existed long before the 19th century. Ancient Egyptians built the pyramids, ancient Chinese erected the Great Wall of China, the Mesopotamians irrigated their lands and walled their cities and the omans of old put up their roads, aqueducts and notably Hadrian's Wall not without established and superb management standards of their leaders (Accel-Team) and massive obedience and coordination among the followers. The pyramids of Egypt, wonders of the world, each measure 75,600 square feet at the base, 480 feet high and consists of more than two million blocks of stone, each weighing 2.5 tons.…

REFERENCES

1. Accel-Team. (2004). Developments from Ancient History. Accel-Team.com. http://www.accel-team/scientific

2. Allen, G. (1998). Management History. Supervision. http://allie.dcccd.edu.mgnmt1374

3. Geocities. (2004). Human Behavior. http://www.geocities.com/the sydication/hr.html

4. McNamara, C. (1999). Very Brief History of Management Theories.  http://www.mapnp.org/library/mgmnt/history.htm

Management Case Study

Where the Rubber Meets the Road

Total quality management (TQM), defined in the most simplistic of terms, is the incremental improvement of all facets of a business to increase customer satisfaction and, in turn, company viability. Although TQM is often applied first to manufacturing functions in an organization (zero defects, on-time production), the intent of TQM is equally meaningful in all aspects of business, from administrative (zero defects in billing and timely collection of accounts receivable), to distribution (no breakage, just-in-time delivery) to management (appropriate incentive structures, timely and accurate stakeholder reporting). The increased efficiency and competitiveness created through TQM initiatives is not limited to only the manufacturing sector, with many of the benefits of TQM occurring in the service sector, too.

In the case of ridgestone/Firestone, TQM was not pursued prior to the recall of its 6.5 million tires in 2000, as evidenced by the magnitude…

BIBLIOGRAPHY

Case study: Where the rubber meets the road

Management

As organizations become larger in both scope and scale, the need for both management and leadership compounds. Many organization problems today, correlate heavily to a lack of true management. Aspects such as fraud, high employee turnover, product recalls, and strikes, all have origins with management. To better combat many of these negative influences, companies must hire, attract and retain talented management. In order to do so, many companies use the administrative management theory of management. This theory emphasizes the use of planned procedures, job specialization, and merit pay to help facilitate business objectives. I believe this theory to be the most useful in regards to managing an organization. For one, specialization of labor helps increase operational efficiencies with a business. In addition, planned procedures allow both employees and management to have clearly defined goals and job expectations. Finally pay based on merit provides incentive for employee and management to…

References:

1) Manfred F.R. Kets de Vries The Dark Side of Leadership - Business Strategy Review 14(3), Autumn Page 26 (2003).

2) Stroh, L.K., Northcraft, G.B., & Neale, M.A. (2002). Organizational behavior: A management challenge. Mahwah, NJ: Lawrence Erlbaum.

3) Paul C. Dinsmore et al. (2005) The right projects done right! John Wiley and Sons, 2005. ISBN 0-7879-7113-8. p.35-42

4) Lewis R. Ireland (2006) Project Management. McGraw-Hill Professional, 2006. ISBN 0-07-147160-X p.110- 116

Management Strategies

I think the two top skills to possess are probably time management and interpersonal skills. The definition of time management it is the process of planning, creating awareness, and harnessing control over the amount of time spent on specific activities to increase the overall level of efficiency and effectiveness. These principles and processes vary from one company to another but they are critical to any organizations effectiveness. I would focus on time management to improve the overall efficiency and effectiveness of the organization.

Many scholars and business leaders have discussed how the principles of managing time are used in time processes and they can serves as a guide for people. If used they might help to foster manage time however there are more than one technique that can be applied to time management. Thus the specific time management plan must be chosen for the organization and management strategy.…

Works Cited

Deming, W. (2011, September 22). The Deming System of Profound Knowledge. Retrieved from The W. Edwards Deming Institute: http://deming.org/index.cfm?content=66

Vinzant, J., & Vinzant, D. (1996). Strategic Management and Total Quality Management: Challenges and Choices. Public Administration Quarterly, 201-221.

Zeithami, V., Berry, L., & Parasuraman, A. (1996). The Behavioral Conseqences of Service Quality. Journal of Marketing, 31-46.

This would allow IM to find individuals from other countries and also to take a more global approach to training and staff development. Hire the "best and the brightest" to rapidly reenergize the organization and product line.

Grow existing lines and existing customers -- Instead of trying to grow rapidly, IM could target its current user base and simply solidify their needs by using market research to contact them and find ways to improve and maintain market share while retaining talent in the current geographical model. This model would be more conservative about hiring and wages, and would of course allow for some expansion, but keeping most of the &D in Waterloo, Canada. This would also retain more control over the design and marketing of the product for those in the organization who prefer to manage each instance and aspect of the organization from a Central --( field mentality.

Aggressively…

REFERENCES

Research in Motion: Managing Explosive Growth. (2008). Ivey Management Services. Cited in:

Patel, N. (January 22, 2010). Motorola Asks ITC to Ban Blackberry Imports. Endgaget.

Cited in:  http://www.engadget.com/2010/01/22/motorola-asks-itc-to-ban-blackberry-imports/ 

Sweeney, a. (2009). Blackberry Planet: The Story of Research in Motion and the Little Device

This is also conducive, the realization of a 'higher' but clear objective in the command of someone with clear accountability to keep about company order, or principle ten. For social order to prevail there must be an appointed place for every employee and every employee must be in his appointed place.

Question

Ethical violations are interesting to compare in light of the previous questions principle of eleven, of equity. For all personnel to be encouraged to carry out their duties with devotion and loyalty to the organization and its ideals and specific goals, people must be treated with kindliness. A sense of equity results from combination of kindness and justice. Equity excludes neither "forcefulness nor sternness," merely fairness. This can be seen with a common organizational problem of 'time theft' where individuals use work hours for personal matters without making note of this on their time sheets. If the management…

When all the needs or expectations of the stakeholders are met, the business will continue to thrive.

Core Human esource Functions

Involuntary turnover is rampant among employees of high talent. These employees form then crucial asset that determine the overall success of the organization. Involuntary turnover occurs due to issues such as frequent absences, premature termination of contracts, sexual harassment or by the mere fact that an employee becomes overqualified for a particular job. Supposing I were a top H manager in my firm I would hire people who are qualified to fill any vacant positions taking keen attention to exclude overqualified persons so as top avoid the occurrence of involuntary turnover in the future (Taylor, 2005).

Additionally, I would introduce strategies that seek to retain employees in the organization. One of the strategies would be to introduce teambuilding activities such as retreats and workshops. I would also ensure that…

References

Svensson, G., & Wood, G. (2003). The dynamics of business ethics: a function of time and culture -- cases and models. Management Decision, 41(4), p350.

Taylor, S. (2005). People resourcing. London: Chartered Inst. Of Personnel and Development.

Management

Undercover Boss is a great show for illustrating core management concepts. A season five episode features the CEO of the Larry H. Miller Company, owner of the Utah Jazz along with eighty other concerns. This episode features issues related to occupational health and safety, customer service and marketing. In the episode about Modell's Sporting Goods, a family-owned business that has been around since 1889, issues related to logistics, wages, and social justice come to the fore. In the first season episode featuring the CEO and president of 7-11, issues related to management and corporate structure, customer service, and quality assurance are brought to light. These three episodes can all be used to better understand textbook concepts, from the particular skills managers need to succeed to ethics and social responsibility. Of these three episodes, the most engaging was the one about Modell's because of the way the owner came to…

References

Schermerhorn, J.R. (2012). Exploring Management. 3rd edition.

Undercover Boss Utah Jazz:  https://www.youtube.com/watch?v=f_Tc3qCOj68&feature=youtu.be 

Undercover Boss Modell's:  https://www.youtube.com/watch?v=8jadl9usH3s&feature=youtu.be 

Undercover Boss 7-11: