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Balanced Scorecard- The Balanced Scorecard approach is a way to translate strategic objectives into tactical and measurable performance. It is a tool that outlines ways of the organization to strategically map their performance in ways that impact both the internal and external stakeholder, ultimately aiding the company in setting goals and managing the businesses' strategic plan. The manner in which an organization measures itself strongly affects the behavior of employees (internal) and consumers (external). If companies are to survive in a global and actively competitive model, they must use aggressive measurement to encourage change and performance (Lanabeer and Napiewocki, 2000; Stevens, et.al., 2006).
Tri-Citities Community Bank- TCCB is a successful bank located in the Midwest. Chris Billings is the new President of TCBB's south division, and believes that the Balanced Scorecard approach could be a useful tool to boost TCCB's performance. Billings particularly believes that a balanced scorecard would help TCCB even out activities between strategic vision and strategy, improve internal communication, and measure organizational...
In fact, one of the Balanced Scorecard's major benefits is the way it can be used as a template to "map" non-financial performance measures that are still important (and monitored) by TCCB. For instance, TCCB's non-financial measurements are classified into four major areas: Learning and Growth Perspective, Internal Business Perspective, Custom Perspective, and Financial Perspectives (Stan, 2001). Using the table below, we can set ways in which TCCB can continue to improve internally, while still meeting the goals of ROI and financial ratios. Indeed, it is the dual nature of improving the internal business and customer perspectives jointly, while still increasing learning and growth company wide.
Learning & Growth
Perspective
Internal Business
Perspective
Customer
Perspective
Financial
Perspective
* Employee Training Hours
* Employee Satisfaction
* Employee Turnover
* Sales Calls to Potential Customers
*…
REFERENCES
Langabeer, J. And J. Napiewocki. (2000). Competitive Business Strategy for Teaching
Hospitals. Quorum Books.
Silverthorne, S. (August 14, 2008). Executing Strategy with the Balanced Scorecard. BNet.com. Retrieved from: http://www.bnet.com/blog/harvard/executing-strategy-with-the-balanced-scorecard/397
Stan, D. (2001). Tri-Cities Community Bank A BALANCED SCORECARD CASE. Retrieved from http://www.allbusiness.com/human-resources/employee-development/814343-1.html
Balanced scorecard approach typically focuses on the organization finding links and balances between its mission and vision and four perspectives -- the financial, learning & growth, internal operations and customer (Kaplan & Norton, 2013). This approach is contrasted with a modified version that was used in the construction of Heathrow Airport Terminal 5 (Basu, Little & Millard, 2009). The Heathrow Terminal 5 project began with a number of objectives relating to
Product measures will reflect quality as rated by customers, and by the number of awards the food wins in competitions. Other process measures will include the amount of food waste generated, and it is hoped that this will be minimal. Learning and growth objectives are important, since Heavy Henry's wants to have a staff that is among the best-trained in the business. The company's code of values is an important
Balanced Scorecard approach in an organizational situation The Application of the Balanced Scorecard Approach in an Organizational Situation A balanced scorecard is used to help ensure that a company is on the correct path and moving forward in a way that benefits it and its customers, as well as anyone else who has an interest in it, such as stakeholders or shareholders (Rohm & Malinoski, 2010; Kaplan & Norton, 1992). While
Futura Industries implemented the Balanced Scorecard approach and its apparent effects At some companies, the Balanced Scorecard approach is solely used to improve the company's financial 'bottom line' and to set benchmarks for financial performance. However, the innovative organization Futura Industries has taken a different approach. The company sent benchmarks for success in three specific quadrants: "customer service, financial, and internal operations," resulting in "50% increase in revenue without adding
Futura Industries The balanced scorecard approach is a framework for building a better organization. It relies on the organization placing emphasis on four different perspectives, with the theory being that if the organization excels at these four perspectives it will achieve success. The dimensions are customer, financial, internal business processes and learning & growth. At Futura, Susan Johnson chose to focus most of the company's effort on the learning and growth
Balanced Scorecard i attaching a case study answer question USING STRATEGY IMPLEMENTATION THEORY AND FRAMEWORK >>>Critically discuss benefits a balanced scorecard approach measuring monitoring performance, analyze BCom develop performance measures relate corporate goals. Balanced scorecard: How it can help Bcom plc The balanced scorecard approach The balanced scorecard approach was developed, as its name implies, to give businesses a more 'balanced' way of evaluating their strengths and weaknesses. It suggests that organizations view themselves