Bureaucracy at NJCU There is a growing problem at NJCU. Most people would concur with the New Jersey City University's web site that points out that the school "promotes an institutional culture which values excellent teaching, scholarly achievement, creative activity, and life-long learning." The problem is that there is a dysfunctional administrative...
Bureaucracy at NJCU There is a growing problem at NJCU. Most people would concur with the New Jersey City University's web site that points out that the school "promotes an institutional culture which values excellent teaching, scholarly achievement, creative activity, and life-long learning." The problem is that there is a dysfunctional administrative process in place that is more popular for keeping students out of classrooms than for putting them into them.
There are too many examples available regarding average students attempting to use this nightmare of a bureaucratic resource in order to follow up on financial aid, confirm an add/drop with the registrar or to have whole personal files mysteriously disappear to not take this more seriously. This short essay reveals a few of the observed daily problems and suggests some potential improvements.
There is little doubt that addressing these concerns will make NJCU's promise to provide a broad opportunity in higher education to a broad spectrum of people more believable. NJCU's administrative bureaucracy is a completely unorganized organizational structure that mismanages routine procedures and basic protocols. One of the biggest concerns is lost documentation. This includes all aspects of day-to-day educationally-based occurrences. For example, students have to regularly take tests over because of fact that originals get misplaced, destroyed or mislabeled.
Another serious concern is related to the fact that financial aid documentation is lost regularly. Many students have lost financial aid for whole semesters because the documentation either did not make it to Trenton on time to get student's their funding. Improving these two problems alone would greatly enhance the educational experience of a large percentage of students. There is no excuse for an administrative function to miss student's financial aid deadlines or entrance registrations if that is their main function.
Another area of concern that adds up to a great deal of student disappointment comes in the form of basic interoffice communications. The foundation of any great institution is often based in its ability to converse effectively and efficiently between various university functions. The school continuously mishandles interactions between the Financial Aid office, the Registrar's office and the Bursar's office. Direct communications or routed communications are a regular mess and it makes one wonder if there is no phone training going on whatsoever.
Other problems occur it anyone tries to communicate with the transfer's office or if the registrar has to speak with any educational department. University-based bureaucracies traditionally do not create policy but they are needed to enact it. Thus, if there has to be a bureaucracy to handle the mountains of forms, files and communications for the many students of the school, then at least make an added effort to effectively train these individuals that are needed to complete these tasks. Imagine armies that cannot get food to their.
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