Another area of concern that adds up to a great deal of student disappointment comes in the form of basic interoffice communications. The foundation of any great institution is often based in its ability to converse effectively and efficiently between various university functions. The school continuously mishandles interactions between the Financial Aid office, the Registrar's office and the Bursar's office. Direct communications or routed communications are a regular mess and it makes one wonder if there is no phone training going on whatsoever. Other problems occur it anyone tries to communicate with the transfer's office or if the registrar has to speak with any educational department. University-based bureaucracies traditionally do not create policy but they are needed to enact it. Thus, if there has to be a bureaucracy to handle the mountains of forms, files and communications for the many students of the school, then at least make an added effort to effectively train these individuals...

Imagine armies that cannot get food to their troops or ammunition to the front lines because of inter-departmental communications not running smoothly.
The issues mentioned are a direct reflection on the school's upper tier management. The existing process shows that there are many human resource issues such as the hiring policies, the training procedures and the retention expectations of the school's leaders. How can a desk clerk care if there is no incentive to care? But complaining is one thing: offering viable solutions is something entirely different. NJCU deserves to implement a strict quality oriented administrative process that is based on:

Leadership

Information and Analysis

Strategic Quality Planning

Human Resource Utilization

Quality Assurance of Products and Services

Quality Results

Student Customer Satisfaction

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