If you have had an issue while working at Phoenix Advertising, what do you believe has caused the issue?

This question gauges what employees perceive as the root cause of their issue.

What can Phoenix Advertising do make this a better place to work?

The purpose of this question is to obtain the employee's perspective on how to resolve either an outstanding issue or to improve employee relations in general.

Clients

If there is anything that isn't working with your current relationship with Phoenix Advertising, can you please describe the problem and when it first began?

The question's aim is to identify the reason for client dissatisfaction and when the problem started.

If you have had an issue with Phoenix Advertising, what do you believe has caused the issue?

This question gauges what clients perceive as the root cause of their issue.

What can we do to improve your level of satisfaction with Phoenix Advertising?

The purpose of this question is to obtain the client's perspective on how to resolve either an outstanding issue or to improve customer service in general.

Phoenix Advertising

700 Grant Circle

Charlotte, North Carolina 28201

September 7, 2009

John Redmond

CEO

Phoenix Advertising Roanoke Branch

333 Dale Avenue

Janet Ribble