Section 1 1. Operational Efficiency

In essence, operational efficiency has got to do with a business entity’s ability to avail goods or services to the target market in a manner that is cost-effective, while at the same time taking the relevant measures to ensure that the quality of the said goods and services is not compromised.

2. Operational effectiveness

Operational effectiveness, on the other hand, refers to the various approaches a business entity adopts in an attempt to enhance the uniqueness of its activities and set them apart from those performed by competitors. In this case, the goal of a business entity would be to ensure that it is more effective than its competitors in the marketplace, more so in the performance and execution of activities similar to those the said competitors engage in.

3. Operations Strategy

These are terms used to describe maneuvers and approaches a business entity intends to make use of so as to attain set objectives. In that regard, therefore, an operations strategy would include a plan of exactly how the enterprise intends to put both its human and monetary resources to use in the pursuit of its business objectives. According to Lowson (2003), operations strategy includes...

Operational Sustainability
Sustainability has got to do with the sustenance or maintenance of an undertaking. In that regard, therefore, operational sustainability involves the assessment as well as appraisal of an entity’s ability to remain relevant going into the future.

Section 2

‘Quality’ as Used in a CIO Organization

In a CIO organization, quality has got to do with the optimization of the ability of a good or service to satisfy an individual’s or group’s needs. It is important to note that towards this end, the ability of a good or service to meet the need of an individual depends on the recipient’s perception of quality. In that regard, therefore, goods or services that fail to meet the expectations of those for whom they are meant fail the quality test.

However, it should be noted that quality is not only dependent on the recipient’s expectation of quality. Quality could also be evaluated or measured on the basis of broader perceptions as well as acceptance of the same. To give an example, the quality of a pair of shoes would be dependent upon i) the recipients perception of quality (i.e. i.e. on the basis of…