¶ … Business Solutions
A systems approach is utilized to develop our business and IT solutions in order to serve and support EBC's objectives. This means that viewing non-linear relationships among systems instead of simple cause/effect events is an important step in our process. We view our interaction with systems as dynamic and always subject to change; therefore, we give special attention to the process rather than simply the moment of transaction and transformation.
Our goals are organizational, economic, technical and operational. Our business and IT managers put forward a project plan that encompasses workplace duties, time horizons and budgetary guidelines. A feasibility study shows the information needs of our clients, the resources required to succeed, the costs and benefits of our approach. One problem that we aim to overcome is how to put EBC into the hands of local businesses and penetrate the market of commercial enterprises. By offering a better rate for service and top-notch speeds for all networking needs, we aim to match everything our competitors can do and to provide it a cheaper cost to the consumer.
The cheaper cost to the consumer is possible due to our lack of overhead in terms of structural fees and obligations. Because our customer service is outsourced, we can devote more time and effort in developing our business and IT solutions in order to meet our goals. While...
Our IT goals are thus related to our business goals because the two are synergized within the area of the consumer's needs, which are fast-working Internet and low-cost prices with a strong customer relations base. Our outsourcing of CR does not mean we are skimping in this department (as such skimping is one reason our competitors have such a poor rating with the public). Instead, we are utilizing a tried and true CR staff that is trained to effectively handle high volume calls, complaints, questions, and needs of Internet fiber optic cable users in a heavily populated region.
Our plan is to employ counselor visits to commercial consumers so that our IT teams can coordinate with theirs to make sure that any dilemmas are quickly resolved. Likewise, transactional investments are utilized to establish an increase in the throughput of our product without raising costs. Informational investments give stakeholders transparent access to all aspects of our financial status, including compliance with FCC, accounting authenticity and quality reporting. Our strategic entry is also part of our aim to establish a competitive edge and our infrastructure is aimed at lowering our long-term IT expenses through a process of consolidation.
A SWOT analysis shows that our strengths are in…
