¶ … business there are transactions between different parties and the simplest type of transactions are between companies and their customers. The customers are individuals and generally not able to really launch a major dispute with companies, but they generally create enough of a troublesome noise that puts companies in difficulties. It is important that an accepted solution is reached by both parties at the earliest.
One of the areas of service that is regularly used by consumers is now of communication through different means, and one of the most important providers of such means in the country is Sprint. The objective here is to study a case of service deficiency of Sprint and find out a possible method of solving the customer complaint at the earliest. The service promises on the Internet to provide more choices due to the flexibility and offers from the company. The options are in terms of phones, plans and services. For general customers they provide wireless phones, long distance phones, local service and high speed Internet phones. For businesses they promise that productivity can be increased and full potential of the business can be explored with Sprint services. (Welcome to Sprint)
Sprint promises direct services on the Internet itself for wireless phones of information about Nextel and Sprint PCS products and services for personal use; for long distance services answers to facts on billing, dialing and moving for long distance service; for local services on seeing and paying bills online and checking about all the services that are available in the local telephone division of Sprint; there is an offer to manage the services online and get details about the bill that has been raised by Sprint and get full details so that the customer can take the correct decisions. These are for the personal levels of phones. For businesses they offer information on wireless phones for business use; get sales support online or on the phone for national business needs; for local wholesale services it is possible to contact Sprint online or submit feedback about requirements of the business organization and it also offers "the complete resource center" for businesses operating outside United States. (Sprint -- Contact us)
One of the regular methods used by Sprint is to give free minutes and cash credit when there is a complaint from customers about poor service. This is a readymade solution and one should remember that "nothing is free in the world." Thus the giving away of free minutes or cash credit is an indirect admission of guilt by Sprint and this is not the method to solve problems with customers as they feel encouraged to demand more. In one such case, the customer took the cell phone to Sprint PCS store in Washington DC as he had a complaint about poor reception and not remaining connected after sometime. According to the technicians there, the problem was due to the list of cell towers that the phone could access and to solve the problem, they upgraded the software in the phone. (Customer Service 101: Sprint PCS gets D) If this is the problem, then it would not be a problem with one phone, but with many others, and it was the duty of Sprint to inform the customers that they could get better service by changing the software at a Sprint center. This would have been good public relations as it would have informed the customers that the service organization was caring for them. On the other hand, perceived poor service creates a poor image, and the reactions of poor service on different customers can be different. Some may not care about it; others may even change the service provider.
Carrying on with the case that one is talking about, the service to this customer improved, but the concerned software, no longer was able to recognize the battery...
This means that you must continually monitor and communicate about possible changes, pertaining to the overall scope of the threat. Once this occurs, is when an entity will have an effective security procedure that will adapt to the various changes that are taking place. This is significant, because this information can be used to corroborate the overall nature of security threats that could be faced by the SME. Where, this
Independent dealers must sign a contract that sets forth the manner in which they will operate their rental centers. Often a small business owner will supplement their income be adding U-Hauls to their market mix. Independent contractors earn a commission on their sales. Each division of AMERCO has it own president. All of them must report to a Board of Directors. The Chairman of the Board and overall President is
Business Law MEMORANDUM OF LAW PARTIES Alpha- Alpha is a company that makes photocopier machines. Alpha sends a quote to Beta offering a sale. Betabond- Betabond is a company who needs to purchase a photocopier machines. When Betabond receives a quote from Alpha they respond with a purchase order. FACT PATTERN Alpha sent Betabond a quote offering to sell a photocopier machine for $150,000 to be delivered in 2 months. Alpha's quote included a statement that the
Business Start Up Small Information System: Profitability of a Website Business In any business, the primary objective is to earn profits, and even the smallest business website has to be effective in earning money. In 2002, there was a survey on small business Internet that was conducted by the Verizon Superpages.com of Gallup and they found that as much as 55% of the small businesses on the Web covered their costs, or
As, it declined from: 24% (in 1994) to 16% (by 2008). While at the same time, wage increased from $3,814 in 1996 to $7,870 in 2009. The below table is illustrating the overall scope of these changes in income during this time. (Villareal, 2010) Annual Income Levels in Mexico from 1996 to 2009 Year Annual Income 1996 $3,814.00 2000 $6,293.00 2004 $7,239.00 2009 $7,870.00 (Villareal, 2010) These different figures are important, because they are showing how once NAFTA was ratified, is when
American and Chinese Business Cultures Though there is no universally accepted definition, culture denotes a set of values, beliefs, traditions, practices, attitudes, and behaviors shared by a given group of people (Rodrigues, 2009). Culture defines a people's way of life -- how they do things, communicate, behave, relate with one another, and so forth. Culture theory, especially Geert Hofstede's cultural dimensions theory, illustrates that cultures tend to vary from country to
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