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Career Application and Communications Software
Mobile-based Customer Relationship Management (CRM) Applications
Of the many software applications that sales professionals rely on daily, their Customer Relationship Management (CRM) systems are the most essential for informing existing customers of new products and sales, and tracking new ones. Of the many selling and service strategies that CRM systems enable, the most valuable is in gaining a 360-degree view of customers and ensuring every department in an organization stays focused on their needs and wants (Beasty, 2007). CRM systems provide sales teams with the ability to coordinate their selling efforts across the company, getting needed support and collaboration with the diverse departments and divisions that they rely on to sell products and services. An example of how a typical CRM is organized is shown in Figure 1, Microsoft CRM System Design. The design of CRM systems is predicated on creating a system of record that captures every...
The CRM platform diagram shown in Figure 1 also shows one of the most essential features of any selling system is the ability to integrate with e-mail, database, and web interface components. All of these elements are essential for ensuring a CRM system can be immediately usable by sales teams in addition to being portable enough to work on multiple platforms, including mobile and tablet devices (Yang, Rhee, 2009). Figure 1 also illustrates how critical it is to have Business Logic and Web Services work together to provide for role-based access to the information in the CRM system. As can be seen from figure 1, Microsoft designed their CRM system to integrate directly into Outlook, their e-mail platform. This makes it easy for salespeople standardized on this system to quickly send, receive and track e-mails that are part of campaigns and selling cycles. One of the most critical success factors in CRM adoption is having…
References
Beasty, C. (2007, Mobile CRM. Customer Relationship Management, 11, 38-41.
Croteau, A., & Li, P. (2003). Critical success factors of CRM technological initiatives. Canadian Journal of Administrative Sciences, 20(1), 21-34.
Read, B.B. (2008). Mobile CRM: "are we there yet?." Customer Inter@ction Solutions, 27(5), 22-25.
Yang, S., & Rhee, J. (2009). Study of the wireless/wire integration CRM gateway for the effective application of event CRM for small and medium sized enterprises. Computers & Industrial Engineering, 57(2), 571.
Mobile & Cloud Computing Cloud Computing Author's note with contact information and more details on collegiate affiliation, etc. This paper will define cloud computing and mobile cloud computing even while there is no current consensus on their definitions as it is a newly forming field of study and technology. The paper will additionally describe the utility and the structure of mobile cloud and cloud computing. Furthermore, the paper will address topics within
The corporation or seller could benefit by developing marketing strategies prior to consumer reviews being available online. Seller Response to Novice and Expert Consumers Before allowing consumers to post product reviews on a corporations or sellers website, the seller should consider the size of the segments of expert consumers and novice consumers. For example, the seller may benefit from selling certain products if a significant number of expert consumers exist, especially
The salary ranges from $80,000 to $110,000 (Kalbach 45). Advancement Rank advancement relates to the level of experience of the employee and the amount of years of services within the context of the business entity. For individuals or experts to command rank advancement within this field, they must develop large pool of experience and qualification to be able to serve in the higher ranks. The employee must also serve within the
Career Preliminary Questionnaire It is in line with the advert that appeared in the national daily paper concerning the vacancy in your organization that I wish to express my wish to feel the advertised position. I strongly believe I have adequate skills that meet the threshold requirements for a financial advisor trainee in your organization. I have a bachelor's degree in Economics (Honors) from Queen's University-Kingston, Ontario. This implies my vast
The capacity of good design is evident in its use to solve substantive socio-economic problems throughout the world. My experience and training at Parson's was rich and comprehensive, and left me with a lasting fascination for design -- and with many skills needed for a productive, meaningful career in fashion management. 4) Study Proposal Summary Fashion in Turkey is a fast moving sector that has been hampered by only summer and
This RIS includes Toshiba digital desktop telephones, plus 24 SpectraLink wireless telephones; these wireless phones were programmed to extend the features and capabilities of the users' desktop telephones to anywhere they roam at the 22-bed hospital; however, other wireless technologies such as cellular, could not be used due to the interference with sensitive medical equipment (Just the right prescription 24). The hospital's chief operating officer, Darryl Thornton, reported, "Being