Communication and Conflict Management
Communication and conflict
There are varying communication patterns that are used within organizations and even in daily communication between parties privy to the subject matter under discussion or contested. The most commonly used communication patterns within organizations, corporate world and even among individuals can be condensed into four major patterns which are usually determined by the main source of information;
The wheel pattern- this is a pattern where the source of information is at the center of the communication circle and passes information in all directions in a radial manner to the recipients. One example of such a pattern is the CEO who may be passing instructions to managers who are at the same level though in different departments.
Y-Pattern- in this case the communication starts from a central source but along the way it splits up into...
One good example is where a CEO passes information to the manager about a new product to be launched within the organization, the manager will in turn call the heads of different departments under him and pass down the information to them as well.
Chain pattern- in this case, the information flows from a single source, often the senior person, and passes down towards one direction, normally the junior staff. A CEO may inform the manager of a change in the price or packaging of a product within an organization, the manager, the manager will then inform the department head, the department head will pass that information down to the floor sales representatives and so on hence information travels in a linear direction.
The circle pattern- This is when information travels among people of the same levels of influence within the organization and normally it is sharing of information…
