Communication Scenario
Situational Overview - The situation involves two individuals within a department inside a large industrial organization, Bing (employee) and Hart (supervisor). It appears that Bing is taking 2-3 electronic panels to his workbench, inspecting them together, and charging double or triple set-up time for his work. Hart has received a number of complaints about this and finally confronted Bing. Bing was upset about the confrontation, and brought in the Union representative.
Bing's view is that Hart is negatively focused on him directly, jealous because he has musical talent and works outside of the job. He portrayed Hart's comments as sarcastic and puerile, without anything constructive to say. Hart's view is that Bing is cheating and has been asked several times to stop the behaviors, but refuses to do so. Hart believes that he has the responsibility to the company to ensure honesty, and simply can no longer tolerate Bing's abuse of the position.
Analysis - Proper communications are an essential part of any organization. Communication comprises a number of ideas and modes, but to be effective it implies a two-way dialog in which regardless of agreement, both sides...
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