Consumers Power Transformational Marketing Hamelin, Article Review

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al.). Talking Points:

1. Consumers are taking control of brands more than ever before

a. The power of social media to make the voice of the customer heard throughout entire industries is revolutionizing marketing as a result

2. Social media is now the foundation for customer referral systems and reputation management systems

a. Trust is the central chord or reference point -- people trust others like them more than they trust what a company says about a product or service

3. Social media is forcing marketers to be transformational in their skill sets

a. Must now build a conversation with a customer than just talk at them

b. Hype is dead and it is place is the ability to be continually relevant to customers' needs

c. Personalized...

...

Requires customers to anticipate and respond to customer needs and requests
a. Analytics is now the most pervasively used tool for staying in step with social networks

b. Anticipating and serving customers in a very customer-centric, intelligent manner

5. The customer now owns the conversation, it is up to the marketer to stay in step and use all the available applications and analytical tools to stay in step with their needs

Sources Used in Documents:

References

Hamelin, G.. "Consumers Power Transformational Marketing. " Customer Relationship Management 1 Sep. 2011:

Source: http://www.destinationcrm.com/Articles/Columns-Departments/The-Tipping-Point/Consumers-Power-Transformational-Marketing-77057.aspx


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