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A work experience of mine from a few years ago demonstrates this pretty clearly. It was the Christmas shopping season and I was working in a small toy store where we offered gift wrapping, and where we still wrote out the receipts by hand (no barcode scanners or computerized registers). There was a line form the register counter at the back of the store to the entrance, a pile of gifts on the back counter being wrapped, and the manager has just gone to lunch when one of the registers went berserk.
I wasn't officially in charge, but as the most senior employee there I knew we had to do something. The register couldn't be used, but we had a huge mass of people waiting to buy their presents. Most of them would be getting wrapped, I assumed from experience, and most of the people having their presents wrapped would probably be leaving and coming back fro them (the wiat for wrapping was half-an-hour). I quickly assessed the situation and made a decision: I would continue working at my register because I was the fastest one there. I asked the employee at the other register and one of the gift wrappers to start writing receipts in the line so that by the time they got to the register, all I would have to do is ring them up and mark their gifts for wrapping. The gift wrapping slowed down a bit with the loss of a worker, but the line began to move very rapidly. This meant that those...
When the manage got back, she couldn't fix the other register and just took over as a third set of hands gift wrapping.
Our line stayed long for the next three hours, and if it hadn't been moving quickly I'm sure we would have lsot some customer. Critical thinking was important here for quickly determining a solution based on the facts and my knowledge of the past, and for communicating that solution to others so that it could be carried out. My boss actually has people writing receipts in line whenever it's busy now because she has seen the amount of time it can save everyone. Though this might not be the most essential scenario I have ever engaged in critical thinking, it was enough to make me happy.
References
Alwasilah, a. (2002). "Critical thinking crucial to global success." Jakarta Post May 2, pp. 7.
Elder, L. & Paul, R. (2002). "Critical thinking: Distinguishing between inferences and assumptions." Journal of developmental education 25(3), pp. 34-5.
Elder, L. & Paulr, R. (2006). Critical Thinking:Tools for Taking Charge of Your Learning and Your Life. New York: Prentice Hall.
Kirby, G. & Goodpaster, J. (2007). Thinking. New York: Prentice Hall.
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