Customer benefit package design and implementation

Customer Benefit Package

As a locally owned company, Indy Portable Toilets is a division of Gordon Plumbing, Inc. Since the company has been in business for 30 years, the customer benefit package is well-established and focused upon providing customers with the best of care in terms of their sanitation needs. The three basic drives for the customer benefit package are that all members of the team are required to provide first-class, reliable service. Customer satisfaction should be of the highest degree in response to the quality provided by Indy, and on a very practical level, the units are exceptionally clean, providing a high level of value for money.

All the service technicians employed by Indy Portable Toilets have more than ten years of experience, while sales professionals have more than 35 years of combined experience in the profession. Employing only the most highly qualified and experienced people is one of the factors that contributes to the customer benefit package.

Specifically, the company attempts to meet as many customer needs as possible by offering construction unites, special even units, half units, ADA handicapped units, Double-sided sinks, sky hood, holding tanks, cardboard trash receptacles, grease tanks, dumpsters, and Mobile Luxury Rest Rooms.

While some events require the standard portable product the company offers as a dependable and functional choice, the company recognizes the need for matching the product with the level of luxury the event requires. For this reason, Indy Portable Toilets meets as many customer demands as possible by offering a range of products that includes a luxury component. For event such as garden weddings, receptions, or VIP areas, Indy offers its range of Mobile Luxury Rest Rooms. These are also offered on the basis of a variety that can be tailored to match the customer's budget.

The 8'X16' units are, for example, both upscale and practical. The interiors are pristine white, with lighted entrances. The units also include air conditioning or heating, according to the demands of the season. There is fluorescent lighting, flushable toilets, non-potable fresh water sinks and skylights. Maximum privacy is ensured by fully enclosed stalls, while soap dispensers and paper towel holders are included. Women's Accommodations include three stalls and one sink, while Men's Accommodations include one stall, three urinals, and one sink.

The 8'X30' Deluxe spares nothing in terms of quality, including sophisticated units of luxury restrooms, shiny black sinks, black urinals, and black toilets, along with other luxury elements such as and AM/FM stereo system, runners, and rugs. Women's Accommodations include five stalls and two sinks, while Men's Accommodations include two stalls, two urinals and two sinks.

Service Recovery and Guarantees

Indy Portable Toilets guarantees customers satisfaction in terms of on-time delivery, service excellence, and pristine cleanliness. The company has built a reputation as one of the top suppliers of portable restrooms in its area of operations. This is guaranteed by ensuring the prior experience of hired personnel, as well as training to guarantee that services provided are sufficiently excellent to guarantee customer satisfaction and value for money.