This reduces response bias for better reliability of the information gathered and a higher anticipated response rate for an adequate sample size. A one month time frame gives better assurance of an appropriate response rate adequate analysis of results. Research Questions

Patient wait time: How long did you wait before being register? < 5 min, 5 min, 10 min, longer

How long did you wait to be called after being registered? < 5 min, 5 min, 10 min, longer

Once called, how long did it take to see the Doctor? < 5 min, 5 min, 10 min, longer

Staff friendliness: How would you rate friendliness of staff? Very unfriendly, somewhat unfriendly, somewhat friendly, friendly, very friendly

How would you rate helpfulness of staff? Very unhelpful, somewhat unhelpful, helpful,...

Hurried, careful
Were you given instructions for care at home? Yes, no

Did staff take time to ensure understanding of the instructions? Yes, no

Would you recommend the service to other? Yes, no

Comments:

Bibliography

Keough V.A. & Tanabe, P. (2011 Jan). Survey Research: An effective design for conducting nursing research. Journal of Nursing Regulation, 1(4), 37-44.