Nik has landed on Kava an island that is faced with numerous challenges including tidal waves/tsunami; typhoons/hurricanes; tornadoes; floods; fires; volcanic eruptions; earthquakes; HIV / AIDS; petroleum spill; high risk for avian flu; and terrorism, and has been asked to helped establish a business there. Aside from the above problems that impact the potential business, other challenges include the location and site being a mess; HR procedures being chaotic, disrupted and confused organizational structure; and conflicting and conflicted workforce due to diverse composition, beliefs, attitudes, and ideologies. Employees in the past, the wrong mix and too many, barely stayed and so business management and environment became increasingly chaotic.
Nik's tasks, according to Alex, consist of establishing a greater presence in Kava. Ways of establishing that presence would be up to Nik's volition and may take various forms, based on "what's good for the company and what's good for the people of Kava." Nik is expected to team up with Alex and analyze, synthesize, and prescribe regarding that decision." In short, Nik's tasks consists of stabilizing the situation, correcting past damage, and structuring the business -- its planning, managerial, leadership, and controlling aspects -- so that the business gets off to a promising start. Given the current situation and history, this is a tall order.
The outcome, according to Alex, would be "to develop and manage a very effective, as well as highly efficient, organizational structure and processes. That includes all aspects of the company; marketing, finance, purchasing, technology, human resources, physical resource, transportation, strategic planning, leadership, etc."
If Nik wishes to retain his job, he is faced with the inordinate challenge of transforming 'Paradise lost' into Paradise regained'. The decision-making methods that will help him do it is the following:
The Pareto Analysis is ideal for this situation since it helps prioritize tasks in order of importance. For Nik faced with an overwhelming surplus of responsibilities, the Pareto analysis would help him prioritize the various challenges that will most dramatically improve the situation.
Also called the 80-20 rules, the Pareto Analysis is also applicable since it serves to encourage poor Nik in his predicament. 20% of causes, according to this method generate 80% of the results; we just need to find those most significant 20% determining factors.
1. Nick would list all the problems that he would have to solve. Included here, for instance, would be attracting a compatible and steady workforce and motivating the diverse ethnic group of effectively work together for the good of the company.
2. For each stated problem, Nik would identify the fundamental cause as far as he is able. Brainstorming with Alex could help here. Lack of consistency with the organization, for instance, may be traced to the country's problems with terrorism.
3. Nik would then score each problem, the scoring method depending on the particular problem. For instance, in terms of improving customer satisfaction, Nik might score on the basis of incoming complaints, or complaints eliminated by solving the problem.
4. Nik would group problems under their root course. For instance, one or more problems that are linked to organizational mismanagement would be placed under that category.
5. The scores of each cause group would be totaled, and groups (or tasks) prioritized according to groups with higher scores receiving foremost priority.
6. Nik now has to deal with the causes of these problems starting with the top-most challenges first. Those problems with the least scores may be negligible or may have nullified themselves by the time Nik works his way to them.
Emotion often gets into the way of forming rational decision. Nik's first impetus when faced with the situation was to flee. Fleeing, however, as Alex pointed out, would make him lose his job. Faced with an overwhelming multiplicity of tasks and with internal and external confusion, Nik may likely fall into a scramble and mess up his assignment. After all, others before him had tried and failed. Nik's best and, possibly, only option, therefore, is to reduce his emotional situation to logical and mathematically structures of thinking.
Decision-making strategies, as per Lenz and Engledow (1986), result in enhanced leadership skills and, consequently, in improved organizational development. The business is counting on Nik to help them out. By using the Paretto analysis, Nik can make sense of the situation, prioritize challenges, and, with Alex's help and with the help of other friendly organizations mentioned in the case history, plunge ahead.
Pareto Decision Analysis
Problem (Step 1)
Cause (Step 2)
Score (Step 3)
Location and Site Being a Mess
Lack of Organization
HR procedures being chaotic
Lack of Organization
Disrupted/Confused Organizational structure
Lack of Organization
Conflicting and Conflicted Workforce
Bad Employee Choice
Human Resources Failure
Human Resources Failure
Chaotic Business Management and Environment
Lack of organization
Root Causes of the Problems
1. Lack of Organization-16
2. Human Resources Failure-4
3. Diverse Composition-4
4. Human Resources Failure-4
Priorities Based Upon the Paretto Analysis for Nik
1. Establishment of Workflow
2. Employee Hiring/Retention
3. Human Resources and Internal Relationships
The present top down model of leadership is not working, Nik needs help in dealing with the stresses of his job. A collective-participative leadership model would likely work most effectively because Nik needs to involve lower rank and file employees while still maintaining the overall control of the situation ("Leadership Management") .
Nik and the company will derive the most benefit from better organizational efficiency. Some of this is due to growing pangs, but some is due to inefficient organization. Therefore, this author's approach to the problems is very much one of occupational safety flowing from a systems analysis of the organization's structure and efficiency.
The biggest causes flow directly from the site location being a mess and in a state of disorganization. The Kava office has very limited resources, but what it has are not being used efficiently enough. For there to be a justification to ask for more funds, what money is available has to be used efficiently.
The office is currently set up in a trailer which is a problem, in case of a tornado or a typhoon. However, since weather and geography is a factor that has to be dealt with on a regular basis, the real root cause is organization. Employees as well as the customer's safety is a concern. Also a portable office does not look presentable for potential customers or new employees. When considering the number of times Kava was affected by tornadoes, typhoons, or earthquakes, the information needs to be verified with the National Weather Service, or a similar scientific organization. Another known fact about Kava is the high number of people infected with HIV / AIDS. The number of cases is quantifiable by verifying with a local department of health. Again, all of these flow from office and organizational routine. It should not be a requirement of the CEO to remind the lower managers to check the weather or other reports or to look after basic health issues. Such factors are just part of doing business in Kava and if the company I not up to it, then perhaps they should pack up and go home.
The biggest issue, organizational efficiency can be remedied by the gradual modification of the company structure. However, there are immediate problems that have to be dealt with. Organizational efficiency has to be radically improved immediately for the survival of the company as an organization.
Companies are constantly faced with a number of internal and external factors that can affect their…