Enhancing Service Delivery in NonProfits

In his conclusion, Ebrahim tries to bring out the issues surrounding the concept of accountability as portrayed by different institutions, organizations, and bodies (2010). As such, he shows how accountability is more connected to the purpose of given organizations, and this looks at the mission stated by a nonprofit organization. Many nonprofit organizations have been established for the sole purpose of understanding societal problems and solving them with the aim of improving the lives of those communities. Therefore, they should have a mission statement that encompasses their full purpose and dictates the extent to which they are willing to go while seeking to solve the existing societal problems. Moreover, accountability to Ebrahim has been connected to public trust because the people they are serving need to trust them to welcome and embrace the projects being introduced.
From this, the nonprofit leaders have gone an extra mile to ensure that all members of the society understand the mission of their organization. Through having forums with community leaders and society members, nonprofit organizations have managed to conduct their activities as per their mission statement (Ebrahim, 2010). As a result, the leaders have been known to pay more attention to the different forms of accountability that are all strategy-driven. This can be new technologies and other innovations that will change the systematic way of performing certain chores in the society (Williams & Taylor, 2013). Therefore, lack of public trust will force the organizations to stop working on the projects because they have no recipients.
I agree with Ebrahim’s arguments because they cover all facets associated with the term accountability. It is very important for all concerned parties to ensure that they are at par with the different definitions linked to accountability because it combines both instrumental and interpretive elements. Therefore, it can be used in complex and multi-stakeholder environments to control and streamline operations.


References
Ebrahim, A. (2010). The Many Faces of Nonprofit Accountability. Harvard Business School. Retrieved September 22 2017 from http://hbswk.hbs.edu/item/the-many-faces-of-nonprofit-accountability
Williams, A., & Taylor, J. (2013). Resolving Accountability Ambiguity in Nonprofit Organizations. Journal of Voluntary & Nonprofit Organizations, 24(3), 559-580.