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Services Marketing Strategy Report the Airline Business

Words: 2534 Length: 8 Pages Document Type: Essay Paper #: 66334608

Services Marketing Strategy eport

The airline business is among the most competitive sectors in the economy. The business requires the investors to invest huge amounts of capital to sustain the operations of the business. The difference in the capital available has resulted into emergence of superior airline companies that have dominated the global market. The airline companies are mainly a service delivery oriented offering transport for passengers and language.

The airline company under evaluation is Singapore Airlines. The company was incorporated in 1947 originally as Malayan Airways Limited. With the help from British Commonwealth airlines, the company increased its fleet size to become among the major players in the airline industry. The company has a strong presence in Asia, which is the major market. The company operates trans-Pacific flights, which increase revenue. The company also diversifies its operations to provide services like as aircraft managing and engineering services (Lee &…… [Read More]

References

Beiske, B. (2007). Loyalty management in the airline industry. Mu-nchen: GRIN Verlag GmbH.

Capon, N., & Hulbert, J.M. (2007). Managing marketing in the 21st century: Developing and implementing the market strategy. Bronxville, N.Y: Wessex Inc.

Chary, S.N. (2009). Production and operations management. New Delhi: Tata McGraw-Hill.

De, L.C. (2003). The Rough guide to Malaysia, Singapore and Brunei. New York: Rough Guides.
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Service Quality of Singapore Airline

Words: 1774 Length: 6 Pages Document Type: Article Review Paper #: 95444893

Service Quality of Singapore Airline

The focus of this work in writing is the examination of the SERVQUAL model as it applies to a case study of Singapore Airlines in regards to service quality and the application of a conceptual model of service quality. This study will additionally explain the gap in service quality between firm and customer.

The work of Prayag and Dookhony-Ramphul (2010) report that the SERVQUAL model "is still the most widely used scale for measuring service quality. The SERVQUAL scale has been applied to airlines, hotels, financial services, health care, and the public sector." (p.3) uttle (1995) reports that SERVQUAL makes provision of a technology "for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and erry, have further developed, promulgated and promoted the technology through a series of publications." (p.8) It is reported that the AI/Inform…… [Read More]

Bibliography

Buttle, F. (1995) SERVQUAL: Review, Critique, Research Agenda. European Journal of Marketing 30,1. Oct 1994.

Parasuraman, A., Zeithaml, V.A. And Berry, L.L. (1985), "A conceptual model of service quality and its implication," Journal of Marketing, Vol. 49, Fall, pp. 41-50.

Parasuraman, A., Zeithaml, V.A. And Berry, L.L. (1986), "SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality," Report No. 86-108, Marketing Science Institute, Cambridge, MA.

Parasuraman, A., Zeithaml, V.A. And Berry, L.L. (1988), "SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality," Journal of Retailing, Vol. 64, No. 1, pp. 12-40.
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Service Encounter

Words: 3070 Length: 10 Pages Document Type: Essay Paper #: 45008332

service encounters from your own perspective as a customer and as a services marketing manager. Part one will consist of examination of an organization that provided the worst service of any organization ever encountered by recognizing the concepts of service marketing from the appropriate chapters of the prescribed text, and Part two will be comprised of an account of an organization doing an excellent overall job by applying services marketing concepts recognized.

ad Service Organization

AT&T undoubtedly has provided the worst service ever encountered by the writer of this work. The company advertised a bundled package that included a home phone and broadband internet service along with mobile phone service. The company failed to inform the customer that the area in which they resided did not have roadband service and sold the customer the bundled package at a set price. When the customer received the mobile telephone, the customer soon…… [Read More]

Bibliography

Frei, FX (2008) The Four Things a Service Business Must Get Right. Harvard Business Review. Retrieved from: http://www.wealthcounselforums.com/uploaded_files/speaker_bio/43/FourThingsServiceOrganizations.pdf

Mishra, S. (2010) Internal Marketing -- A Tool To Harness Employees' Power in Service Organizations in India. International Journal of Business and Management. Vol.5. No. 1 January 2010.

Morrow, P. (2011) Eight Keys to Creating a Customer Service Culture. Inc. Retrieved from:  http://www.inc.com/articles/2000/08/20028.html 

PART 1 Foundations for Services Marketing (nd) Retrieved from:  http://www.mcgraw-hill.co.uk/he/chapters/9780077107956.pdf
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Service Quality Club Pacha Club

Words: 3480 Length: 9 Pages Document Type: Term Paper Paper #: 13021842

The focus must also be on how to create the place or location so it is eclectic enough to meet the diverse expectations of the customer base.

When the Gap Model of Service Quality is applied to Place there are many areas of marketing strategy that need to be taken into account. First, there is the need to ensure the Place or location does not cause the need for service recovery completely on its own. This can happen if the variation in quality of locations varies so significantly that customers perceive big differences in expeie3nces between floors of the club Pacha for example. As the website and club have shown through marketing, each floor is unique yet of consistent high quality in terms of sound systems and seating, lighting and dance floors. All of these factors or place service to differentiate the club overall but also create the potential of…… [Read More]

References

Berger, C. et al. (1993) Kano's Methods for Understanding Customer-defined Quality, in Center for Quality of Management Journal, Vol. 2, 1993, Nr. 4, pg. 3-36

Booms, B.H. And Bitner M.J. (1981) 'Marketing Strategies and Organization Structures for service firms' inD onnelly, J .H.and George, W.R. (eds) (1981) Marketing of Services, Chicago: American Marketing Association, pp. 47 -- 52.

Carlos JF Candido, & DS Morris. (2000). Charting service quality gaps. Total Quality Management, 11(4-6), S463-S472.

Crosby, L.. (2010). The experienced relationship. Marketing Management, 19(2), 10.
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Services and Programs That Are

Words: 1694 Length: 6 Pages Document Type: Essay Paper #: 86120596

samhsa.gov).

Another collaborator with SFPC is the Switchboard of Miami Mission. Switchboard helps connect families and people in need with existing community resources; Switchboard also offers services where there were none in existence. For example during the aftermath of Hurricane Andrew -- a category 5 hurricane that took the lives of 65 people -- Switchboard received more than 1,500 calls per day. People wanted to know where they could get help, water, medical aid and more. Post-disaster systems of communication were set up by Switchboard that linked with over 40 other local nonprofits and with the Miami-Dade County Office of Emergency Management (www.switchboardmiami.org).

Also in collaboration with SFPC is the Alcoholics Anonymous organization, the Narcotics Anonymous organization, and About Sober, which specialized in drug rehabilitation programs. All the drug rehab programs and alcohol treatment centers in South Florida are linked in collaboration with www.sober.com. The About Sober group provides a…… [Read More]

Works Cited

About Sober. (2010). Get Connected. Stay Connected. Retrieved February 9, 2010, from  http://www.sober.com .

Dow, John W. (2010). From the Desk of the Executive Director. Retrieved February 8,

2010, from http://www.srpc.us/index.htm.

Florida Alcohol & Drug Abuse Association. (2010). About Us -- Mission Statement.
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Service Theory Design

Words: 1410 Length: 4 Pages Document Type: Research Paper Paper #: 68493883

Service Theory design is not a basic foothold that can be explained in only a few sentences. There is a lot of thought, experimentation, research, and trial and error that goes into the creation of a sound theory. First, it is important to acknowledge all of the things that can play a role in the design of a theory itself. esearchers have reported that community and culture significantly influence value orientation (Goel, 2010), perceived needs, and motivation as well as provide the ground for creating shared understanding. All disciplines have their own cultures, and all cultures evolve through cross-cultural exchanges. It all starts with a series of questions and ideas that the researcher would like to find out background information on, and possible determine information that may not have been evident upon first glance.

The questions that would need further clarity are: (1) what model best fits the current prospective…… [Read More]

References

Freeman, J.B., & Ambady, N. (2011). A dynamic interactive theory of person construal. Psychological Review, 118(2), 247-279. doi:10.1037/a0022327

Goel, S. (2010, April 1). Design of Interventions for Instructional Reform in Software Development Education for Competency Enhancement. Online Submission, Retrieved from EBSCOhost..

Rodrigues, R., de Lima Bicho, A., Paravisi, M., Jung, C., Magalhaes, L., & Musse, S. (2010). AN INTERACTIVE MODEL FOR STEERING BEHAVIORS OF GROUPS OF CHARACTERS. Applied Artificial Intelligence, 24(6), 594-616. doi:10.1080/08839514.2010.492167

Tracey, M. (2009). Design and development research: a model validation case. Educational Technology Research & Development, 57(4), 553-571. doi:10.1007/s11423-007-9075-0
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Services Sector Comprises Vast Groups

Words: 4816 Length: 13 Pages Document Type: Term Paper Paper #: 99330239

Banks have thus the role of distributing these products to their customers. Added to that in the international arena banks are dealing more with derivatives and foreign exchange, making the role of the bank far more important in the overall well being of the economy. Banks are diversifying and redefining themselves as trading, banking and service institutions. The banks are multifunctional and are known by various terms like the 'clearing bank' in UK, 'Commercial banks' and 'Investment banks' or 'Merchant banks'. Banks are thus redefining themselves to suit the wider rage of operation sand services offered. (Cranston, 1997, p. 3)

2. Globalization of banking sector

Globalization is a phenomenon that has invaded all industries and human life. The changes that have come about after the break down of the cold war and the new social interaction between nations have affected the financial sector as well. Globalization has removed restrictions for…… [Read More]

References

Ashdown, Neil H. (2002) the Impact of Banking Policy on Trade and Global Stability.

Quorum Books. Westport, CT.

Chambliss, William J; Block, Alan a; Weaver, Constance a. (2004) All Is Clouded by Desire: Global Banking, Money Laundering, and International Organized Crime. Praeger. Westport, CT.

Cranston, Ross. (1997) Principles of Banking Law. Clarendon Press. Oxford.
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Service Operations Management Report Mccarran

Words: 2781 Length: 9 Pages Document Type: Term Paper Paper #: 20051100

While this paper focuses on process-centric improvements to McCarran, the research completed for this paper highlights the critical need for an all-encompassing IT architecture that allows for data to support both processes as thoroughly as possible.

Figure 3: Combining the Check-in and retailing processes for greater efficiency

Luggage and Baggage Process Improvements

Another major area of process improvement McCarran needed to focus on was luggage and baggage handling. The airport had been losing between 10% to 30% of all bags, leading to high levels of customer dissatisfaction and many manual processes attempting to compensate for the confusion around this broken process. Relying on Radio Frequency Identification Devices (RFID) McCarran piloted several programs for baggage tagging, management and retrieval using the RFID standard. In the retail industry, Wal-Mart has been a pioneer in establishing higher levels of performance in logistics and supply chain performance using RFID, and McCarran's many efforts have…… [Read More]

Joustra & Dijik (2001) - Paul E. Joustra and Nico M. Van Dijk. SIMULATION OF CHECK-IN AT AIRPORTS. Presented Proceedings of the 2001 Winter Simulation Conference B.A. Peters, J.S. Smith, D.J. Medeiros, and M.W. Rohrer, eds. http://delivery.acm.org.l/10.1145/570000/564271/p1023joustra.pdf?key1=564271&key2=2390578611&coll=portal&dl=ACM&CFID=11352431&CFTOKEN=77150947

Liu and Wang (2006) - Integrated RFID Data Modeling: An Approach for Querying Physical Objects in Pervasive Computing IBM Silicon Valley Lab and Siemens Corporate Research Princeton, NJ, USA CIKM'06, November 5-11, 2006, Arlington, Virginia, USA.

Study in Contrasts (2006) - A Study in Contrasts: The Evolving SOA Strategies of IBM And Microsoft Thursday, October 05, 2006: Dennis Gaughan. AMR Research. Article.
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Service Level Networks When it

Words: 2990 Length: 10 Pages Document Type: Literature Review Paper #: 32191202

In other words, the facilities that are available will be laid out in the best possible pattern and fashion so as to maximize efficiency and convenience for people who use the services (Handler & Mirchandani, 1979). There is obviously no way to put all of the facilities into the same space, and some of them take up more land than others, but there is no reason that urban planning officials, city leaders, and companies that want to build in a particular area cannot work together to meet everyone's needs. Often they want to accomplish this, but they simply are not sure what the best way to go about it would be.

Consider, as an example, a network model of an urbanized area, shown on the following pages and reproduced from Larson & Odoni, 1997-1999 http://web.mit.edu/urban_or_book/www/book/chapter6/6.5.2.html.

All of the nodes (a through H) indicate points at which service demands are being…… [Read More]

Bibliography

Beltrami, E., & Bodin, L., (1974). Networks and Vehicle Routing for Municipal Waste Collection, Networks, 4 (1), 65-94 (1974).

Chan, D.W.M. And Kumaraswamy, M.M. (1996). An Evaluation of Construction Time Performance in the Building Industry. Building and Environment, 31(6), 569-578.

Church, R.L., & Garpinkel, R.S., (1978). Locating an Obnoxious Facility on a Network. Transportation Science, 12, 107-118.

Frank, H. & Frishch, I.T., (1971). Communication, Transmission, and Transportation Networks, Addison-Wesley, Reading, Mass.
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Services Provided to Support and

Words: 1753 Length: 5 Pages Document Type: Essay Paper #: 10200111

(Allan and afoon, 2008, p.1) Limitations of the program were acknowledged after a study reported findings which state: "...there an awareness of hidden areas of trauma that exist in this population, such as, for instance, an awareness that most humanitarian entrant women (between 80% and 100%) have been the victims of rape and the shame associated with this mitigates against disclosure and dealing with the effects of it." (Allan and afoon, 2008, p.1)

ibliography

Allan, David and afoon, Patrick (2008) Strength to Strength (STS) - a family relationships program for humanitarian entrant families living in Western metropolitan Sydney 24 June 2008. Relationships Australia NSW - Humanitarian Entrants Program. Australian Government - Australian Institute of Family Studies. Online available at http://www.aifs.gov.au/afrc/practice/strength.html

Australian Government Department of Family and Community Services (nd) What we know about achievements of the Early Intervention Parenting Program and Good eginnings Prototypes. Online available at http://www.dest.gov.au/NR/rdonlyres/E8EF9E6-975-438-2EA-7967032ADE85/21961/eipp_factsheet.rtf

Gallegos, Danielle,…… [Read More]

Bibliography

Allan, David and Bafoon, Patrick (2008) Strength to Strength (STS) - a family relationships program for humanitarian entrant families living in Western metropolitan Sydney 24 June 2008. Relationships Australia NSW - Humanitarian Entrants Program. Australian Government - Australian Institute of Family Studies. Online available at  http://www.aifs.gov.au/afrc/practice/strength.html 

Australian Government Department of Family and Community Services (nd) What we know about achievements of the Early Intervention Parenting Program and Good Beginnings Prototypes. Online available at http://www.dest.gov.au/NR/rdonlyres/E8EFB9E6-9B75-438B-B2EA-7967032ADE85/21961/eipp_factsheet.rtf

Gallegos, Danielle, et al. (2007) Service Provision in the Upper Northern Suburbs for Culturally and Linguistically Diverse Communities: A Scoping Study. March 2007. On behalf of the CaLD Interagency Reference Group for the Northern Metropolitan Corridor. Online available at http://www.cscr.murdoch.edu.au/CaLDNorthScopingReport.pdf

Spinks, Harriet (2008) Adult Migrant English Program Budget 2009-09 Social Issues. Parliament of Australia. Parliamentary Library. Online available at  http://www.aph.gov.au/library/pubs/RP/BudgetReview/Social_Issues.htm
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Service Fairness in CRM in

Words: 620 Length: 2 Pages Document Type: Term Paper Paper #: 47566725



Time Warner approaches the issue of returns and service adjustment through a series of escalation paths and programs. These are the first step in averting any potential need for service recovery. When the service disruption is their fault or the fault of weather-related causes the company, Time Warner is quick to provide a refund or at least a credit for lost service. This is consistent with the concept of reciprocation and respect for customers as well (Thanh, 2007).

Time Warner is less apt however to provide a refund or credit if there is a conflict with a customer over the quality or latency of a signal over time. This is unquantifiable from a Time Warner standpoint, but very real to a customer. The divergence between what quality level Time Warner thinks it is delivering and it actually is from a customers' perception causes the majority of churn in their customer…… [Read More]

References

Pazzanese, Christina. 2007. To get a train-delay refund, you must click the link. Christina Pazzanese. Boston Globe. Boston, Mass.: Oct 21, 2007.

Seiders, Kathleen, & Berry, Leonard L. 1998. Service fairness: What it is and why it matters The Academy of Management Executive. Briarcliff Manor: May 1998. Vol. 12, Iss. 2; pg. 8

Birud Sindhav, Jonna Holland, Amy Risch Rodie, Phani Tej Adidam, Louis G. Pol. 2006. The Impact of Perceived Fairness on Satisfaction: Are Airport Security Measures Fair? Does it Matter? Journal of Marketing Theory and Practice. Vol. 14, Iss. 4; pg. 323.

Dang, Dan Thanh, 2007. Tenacity more help than warranty. The Baltimore Sun Tribune Business News. Washington DC.
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Service-Oriented Architectures in it Service-Oriented

Words: 2511 Length: 9 Pages Document Type: Essay Paper #: 58253807

Web Services in the context of an SOA framework are designed to be the catalyst of greater order accuracy and speed, further increasing performance of the entire company in the process. The collection of Web Services is meant to not replace the traditional and highly engrained EP systems in a company; rather Web Services are meant to extend and enhance their performance and making them more agile over time (Alonso, Kuno, Casati, Machiraju, 2004). Theorists have suggested that the SOA framework is only as successful as the approaches taken to creating a unified Web Services strategy that creates a single system of record of customer data the entire company standardizes on (Kobielus, 2007). This concept of the system of record is defined as Master Data Management (MDM) and is the basis of analytics and Business Intelligence (BI), which are fueling more focus on measuring the value of SOA frameworks from…… [Read More]

References

Alonso, Kuno, Casati, and Machiraju, 2004, Web Services: Concepts, Architectures and Applications. Springer-Verlag Publishing. 1 January 2004. London. ISBN 3540440089

Bohm, K., S. Etalle, J. den Hartog, C. Hutter, S. Trabelsi, D. Trivellato, and N. Zannone. 2010. A Flexible Architecture for Privacy-Aware Trust Management. Journal of Theoretical and Applied Electronic Commerce Research 5, no. 2, (August 1): 77-96.

Cobarzan, a.. 2010. Consuming Web Services on Mobile Platforms. Informatica Economica 14, no. 3, (July 1): 98-105.

Drissen-Silva, M., and R. Rabelo. 2009. A collaborative decision support framework for managing the evolution of virtual enterprises. International Journal of Production Research 47, no. 17, (September 1): 4833.
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HR Services &Bull Identifies at Least 3

Words: 979 Length: 3 Pages Document Type: Essay Paper #: 44568986

H Services

• Identifies at least 3 users of H services within an organization

The major consultants of H Services are the employers and within the company the management requires the services of the H not only for selection of the right employees but also to increase productivity and efficiency Inn view of the modern researches that have been conducted in the field it is found that occupation choice and performance are influenced by the personality factors and these in turn influence person-job fit. esearches showed that H managers have differences from the other type of managers and even from non-managerial H specialists. (Lounsbury; Steel; Gibson; Drost, 2008, p. 357)

The second category would be the worker or the employee who wish to either better hi career or arbitrate the working conditions. The human resource department also functions as the arbitrator where two of these parties are in dispute and…… [Read More]

References

Blau, Francine D. 2006. The Declining Significance of Gender, Russell Sage Foundation. pp 133-134.

DeSanctis, Gerardine. 1986. Human Resource Information Systems: A Current Assessment

MIS Quarterly, vol. 10, no. 1, pp: 15-27.

Lounsbury, John W; Steel, Robert P; Gibson, Lucy W; Drost, Adam W. 2008. Personality traits and career satisfaction of human resource professionals. Human Resource Development International, vol. 11, no. 4, pp: 351-366.
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Is Services Infrastructure and the Cloud

Words: 1255 Length: 4 Pages Document Type: Case Study Paper #: 88609027

Services, Infrastructure and the Cloud

IS management review is an essential aspect in realizing the goals and targets of an organization through achievement of quality interaction and communication with relevant stakeholders and consumers. This is a similar case with reference to Hot-Shots Company. HOT-SHOTS Company in Australia, founded in 1995, seeks to meet the growing demand for children's licensed confectionery and biscuit products. The company is an accredited supplier of licensed merchandise and food products. The organization focuses on the provision of various products in the form of Fruit Tails, Cookies, and ice Snacks, tin lunchboxes, and Halloween products. The organization obtains license in promoting diverse brands such as Scooby Doo, My Biggs, Hello Kitty, The Simpsons, and M&M's. Under the influence globalization, Hot-Shots Company operates in areas such as United States, South Africa, United Kingdom, Hong Kong, New Zealand, and Australia (Pinard, 2013, p. 94).

Environment and Context

The…… [Read More]

References

Bouchikhi, H., & Kimberly, J.R. 2008, "The soul of the corporation: how to manage the identity of your company." Upper Saddle River, N.J., Wharton School Pub.

Mahoney, J. 1992, "Business ethics in a new Europe." Dordrecht u.a, Kluwer.

West, C. 1992, "Cloud company." Oxford University Press.

Pinard, K.T. 2013, "Computer concepts: illustrated essentials." [S.l.], Cengage Learning.
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Self-Service Technology SST and Its Effect on

Words: 1746 Length: 5 Pages Document Type: Essay Paper #: 36204698

self-service technology (SST) and its effect on customer service. The essay reviews six articles, the results of their SST research, and talks about what the findings mean for companies and their relationships with consumers.

Self-service technology, which allows consumers to produce services for themselves without help from a company's employees, is becoming more and more important to companies. Beatson, Lee & Coote (2007) studied how consumers feel about SST. Their research tried to explain how SST affects consumer satisfaction and consumer commitment.

One of the challenges for companies considering SST is to understand its affect on customer retention. Companies cannot survive without repeat business, so they need to be sure that SST does not affect the loyalty of their customers. They need to be sure that the advantages of SST outweigh the disadvantages (Beatson et al., 2007).

The possible advantages of using SST include faster service, reduced labor costs, increased…… [Read More]

Dabholkar, P.A., & Bagozzi, R.P. (2002). An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors. Journal of the Academy of Marketing Science, (30)3, 184-201.

Dabholkar, P.A., Bobbitt, L.M., & Lee, E.J. (2003). Understanding consumer motivation and behavior related to self-scanning in retailing. International Journal of Service Industry Management, (14)1, 59-95.

Meuter, M.L., Bitner, M.J., Ostrom, A.L., & Brown, S.W. (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of Marketing, 69(2), 61-83.
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Health Care Policy or Delivery System Challenge

Words: 1377 Length: 5 Pages Document Type: Research Paper Paper #: 42865594

Healthcare Delivery System Challenges

The American healthcare system has been criticized as favoring the middle and upper classes while ignoring the lower classes. Based on these speculations, the federal government has constantly tried to institute reforms in the healthcare sector though some of the proposals have failed to overhaul the industry. With rising insurance costs, the number of citizens barred from accessing quality healthcare has increased to more than 45 million uninsured Americans. On the same note, it is hypothesized that with time, the problems currently witnessed in the industry are likely to increase and finding solutions to them will be a tall order for the government (Stolberg & Pear, 2010). Despite the advent of new technology in the sector, which is likely to improve service delivery over the years, it is speculated that the cost of new tests and treatments will outweigh the savings. With the better technology, physicians…… [Read More]

References

Stolberg, S.G. & Pear, R. (March 24, 2010). Obama signs health care overhaul bill, with a flourish. The New York Times: p. A19. Retrieved March 1, 2013.

Woolhandler, S. & Himmelstein, D.U. (1997). Costs of care and administration at for-profit and other hospitals in the United States. The New England Journal of Medicine 336 (11): 769-774.

Swanson, E. (July 30, 2009). Health Care Plan: Favor / Oppose. Huffington Post.

Blumberg, L.J. & Holahan, J. (2009). The Individual Mandate: an Affordable and Fair Approach
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Civil Service Process in Iowa

Words: 956 Length: 3 Pages Document Type: Term Paper Paper #: 19819435

Any department adopting the civil service procedure to hire is expected to use a hiring ratio, which in most cases is based on criteria that are non-objective. In conjunction with the civil service process, a federal process known as the affirmative action is used, and its main aim is to ensure there are no gender discriminations or biases in relation of ethnic background. it, therefore, helps in transparency during the selection of law enforcement officers. The police agencies should be ready to abide to these criteria for them to acquire the best workforce (Bagley, 2007).

The issues of promotions in the police workforce are also determined by the civil service agency, and the police departments hardly have any mandate to promote their employees. After a certain study, there was a revelation that over 80% of the police bodies and departments in most of the cities, including Iowa, were under the…… [Read More]

References

Kotchegura, a. (2008) Civil Service Reform in Post-Communist Countries: Netherlands, Amsterdam University Press.

Bagley, P.D. (2007) the Everything Guide to Careers in Law Enforcement: A Complete Handbook: New York, Everything Books.

Cordner, G.W. & Scarborough, K.E. (2010) Police Administration: New York, Elsevier.

Richard, M.A., Emener, W.G. & Hutchison, W.S. Jr. (2009) Employee Assistance Programs: Wellness/Enhancement Programming: New York, Charles C. Thomas Publishers.
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Victim Service Enhancement Program for

Words: 3255 Length: 10 Pages Document Type: Term Paper Paper #: 14519956

In essence, the program will help meet the physical, emotional, psychological, and spiritual needs of crime victims in the remote areas in South Carolina.

Generally, the program is expected to have several impacts such as helping rural crime victims through increasing the services provided to them by Victim Service Programs. Secondly, the programs will help in increasing the number of rural crime victims who can access victim assistance programs. Third, the program will enhance the quality of victim services in the rural settings by developing effective strategies to meet the divergent and unique needs of rural crime victims.

Program Description:

As previously mentioned, Victim Service Enhancement Program for ural Crime Victims is a project that is mainly geared towards improving the quality and accessibility of services for rural crime victims. Since the project seeks to lessen the ineffectiveness of current victim service programs while increasing their availability, it will collaborate…… [Read More]

References:

"Chapter 21 - Rural Victims of Crime." (n.d.). Academic Departments. Retrieved from the

Medical University of South Carolina website:  http://academicdepartments.musc.edu/scvaa/Academy%20Topics/textandppt_06/academy%20text%20pdf/CH%2021.07%20RuralVictims.pdf 

Hook, M., Murray, M. & Seymour, a. (2005, August). Meeting the Needs of Underserved

Victims Video Discussion Guide. Retrieved from U.S. Department of Justice -- Office of Justice Programs website:  http://www.ojp.usdoj.gov/ovc/pdftxt/underserved_victims_vdguide.pdf
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UK Mental Health Policy Mental Healthcare Service

Words: 5534 Length: 12 Pages Document Type: Essay Paper #: 61308516

UK Mental Health Policy

Mental healthcare service delivery in the UK has been subjected to a series of significant imperative policy in the last few decades, and number of people suffering from mental illness is on the increase. ecent statistics reveal that one out of four people in the UK has been diagnosed of mental problem. (Mental Health Foundation, 2013, Singleton, Bumpstead, O'Brien et al. Meltzer 2001). Although, mental disorders are widespread in the UK, however, mental disorders are predominant in some group than other group. (McGorry, Nordentoft, & Simonsen, 2005).

BME (Black and Minority Ethnic) group are four times more likely to experience psychosis than white people. (National Mental Health, 2010, Heller, et al. 1996). Evidence reveals that incidence of psychosis is significantly higher within Black-African and African-Caribbean groups than the White British Population living in the UK. (Cooper et al., 2008) . Black Caribbean have a record of…… [Read More]

References

Allen, T. (1997). The Invention of the White Race: Volume 2 London, UK: Verso.

American Psychiatric Association (2004) Diagnostic and Statistical Manual of Mental Disorders: DSM IV, Fourth Edition, American Psychiatric Association .

Ballou, M.B. & Brown, L.S. (2002). Rethinking Mental Health and Disorder: Feminist Perspectives. UK, Guilford Press.

Barber, P., Brown, R., Martin, D. (2012) Mental Health Law in England and Wales, 2nd Edition, Learning Matters
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Lean Principles to Service Processes Lean Principles

Words: 752 Length: 2 Pages Document Type: Essay Paper #: 83610910

Lean Principles to Service Processes:

Lean principles have been in existence for hundred years though global interest was fueled by the success of Toyota Company that developed Toyota Production System. The focus of operations based on lean principles is removing waste and lessening lead times that exist between customer demand and fulfillment. These principles are necessary in improving the speed, accuracy, and quality of customer service through continuous identification and elimination of activities, resources, and purchases that are not necessary to service delivery ("Achieving a Lean Service," 2010). While lean principles are applicable to service processes and generate positive results, their adoption in the service sector is relatively low. Actually, lean service shows that the practical imagination used so efficiently in manufacturing can be applicable to service industries with similar positive outcomes (Bowen & Youngdahl, 1998).

As lean principles have been effectively used in manufacturing firms for decades, these principles…… [Read More]

References:

Bowen, D.E. & Youngdahl, W.E. (1998), "Lean" Service: In Defense of a Production-line

Approach, International Journal of Service Industry Management, vol. 9, no. 3, pp. 207-225.

Buggy, J.M. & Nelson, J (2005), Applying Lean Production in Healthcare Facilities,

InformeDesign, viewed 20 July 2012,
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Governmental Services Privatized

Words: 758 Length: 2 Pages Document Type: Essay Paper #: 8532034

Privatization of Governmental Services

Privatization of government services

There has been a growing trend towards the privatization of governmental services in the world today. Privatization of government services refers to the handing over of public functions to companies that are privately owned. This paper will examine some of the benefits and detriments of privatization. I will give my position on the topic and give reasons why I take this position.

Benefits of privatization

The privatization of government services is beneficial in various ways. The government is not capable of providing all services to all its citizens. This is because the government might lack some expertise that is necessary to perform different functions. Most of the private companies have all the relevant expertise required to effectively provide various services to the public. This means privatization of government services will provide an opportunity to private companies to use their resources and tools…… [Read More]

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Healthcare - Ambulatory Services the

Words: 508 Length: 2 Pages Document Type: Research Proposal Paper #: 26129075



In the current era of managed care in medicine, physicians and other healthcare providers and institutions have been under tremendous pressure to reduce costs. In that regard, avoiding unnecessary hospitalization is one of the most important goals of lowering the costs of healthcare delivery (Stanhope & Lancaster, 2004). Toward that end, diverse strategies have evolved to provide as many healthcare services as possible on an ambulatory basis.

Hospitals and insurance companies now encourage patients to participate in preventative medicine and routine testing intended to lower the costs associated with hospitalization over the long-term. The strategy is simply to reduce the incidence of serious illnesses, particularly those that typically develop over many years and which are capable of prevention through behavior modification and early detection through diagnostic testing (Stanhope & Lancaster, 2004).

Because state and federal governments must absorb much of the costs of uncompensated medical services, the many administrative agencies…… [Read More]

References Stanhope, M., Lancaster, J. (2004) Community and Public Health Nursing (6th ed.) St. Louis: Mosby.
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Sociology - Human Services Advocacy Domestic Violence

Words: 959 Length: 3 Pages Document Type: Essay Paper #: 77782952

Sociology - Human Services

Advocacy

Domestic violence and abuse can occur to anyone, in spite of mass, gender, or might, yet the crisis is frequently ignored, exempted, or denied. This is particularly accurate when the abuse is psychological, rather than physical. Emotional abuse is frequently diminished, yet it can leave profound and enduring scars. Becoming aware of and admitting to the warning signs and symptoms of domestic violence and abuse is the first step to stopping it. No person should live in dread of the person they love (Domestic Violence and Abuse, 2011).

Education is the key to stopping the cycle of domestic violence. Both the victim and the abuser need to be educated as to what domestic violence is and how it can be stopped. In order for people who suffer from domestic violence to get help they need to first recognize that the behavior that they are enduring…… [Read More]

References

Client Advocacy. (2010). Retrieved from  http://www.stoptheviolence.org/services/client-advocacy 

Domestic Violence and Abuse. (2011). Retrieved from  http://www.helpguide.org/mental/domestic_violence_abuse_types_signs_causes_effects .

htm

The National Organization for Human Services. (2009). Retrieved from  http://www.nationalhumanservices.org/
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Large-Scale Policy Changes on Human Services Practice

Words: 1267 Length: 4 Pages Document Type: Term Paper Paper #: 85957121

Large-scale policy changes on human services practice and education holds massive significance on the daily operations of such services, as well as on the broader scale provision of such services within a given community. In understanding and analyzing the basic significance of such policy changes, as well as in understanding the key factors that contribute to these changes, one can better understand the extensive nature of the process, as policy changes not only take time to formulate and implement, but maintain significant impact on the affected area for time to come as the group affected learns to act under these new policy provisions.

As the primary purpose of the human service worker is to assist individuals and communities to function as effectively as possible in the major domains of living, a policy change as simple as increased continued education for human service workers working in child care centers holds significant…… [Read More]

References

Baines, D. (2007). Anti-oppressive social work practice: fighting for space, fighting for change, in Introduction in Doing Anti-Oppressive Practice: Building Transformative Politicized Social Work, pp. 1 -- 30. Black Point, NS: Fernwood Press, Ltd. Print.

Hooks, B. (1994). A revolution of values: the promise of multi-cultural change, in Teaching to Transgress: Education as the Practice of Freedom, pp. 23-34. New York, NY: Routledge. Print.

McKenzie, B. And Wharf, B. (2010). Connecting policy to practice in the human services. Don Mills, ON: Oxford University Press. Print.

Narayan, U. (1988). Working together across difference: some considerations on emotions and political practice. Hypatia, 3.2: pp. 31-48. Web. Retrieved from: LexisNexis Database.
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Customer Relations Service Comparisons There Are

Words: 1447 Length: 3 Pages Document Type: Term Paper Paper #: 21679537

This irritated the client, but the situation was the worst when he took the family on an international trip and found that their seats has been reassigned to the non-Premier areas of the aircraft with less legroom. This also happened on subsequent flights, and the client felt that he was treated like baggage. (Sturm, 2004) It has already been seen that this airline is concerned about their customers, yet the airline succeeded in irritating a customer with what the customer feels is "lack of gratitude." One is sure that what the airline staff did was according to the laws, but the client was unhappy. This is generally the result of not being able to communicate in a manner that makes clients happy. Thus methods of implementation are probably as important as the policies themselves.

Let us now look at another airline from the list. Delta Air Lines chief customer service…… [Read More]

References

American Airlines adds extra feature and more self-service machines" (16 September, 2005)

Airline Industry Information. Retrieved at  http://www.findarticles.com/p/articles/mi_m0CWU/is_2005_Sept_16/ai_n15397415Accessed  7 October, 2005

Delta Air Lines aims to climb customer satisfaction table" (6 October, 2004) Airline

Industry Information. Retrieved at  http://www.findarticles.com/p/articles/mi_m0CWU/is_2004_Oct_6/ai_n6228361 . Accessed 7 October, 2005
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Social Cultural and Political Influence in Healthcare Delivery

Words: 4282 Length: 13 Pages Document Type: Research Paper Paper #: 16620351

Social, Cultural, And Political Influence in Healthcare Delivery

Social, cultural, and political inequalities are detrimental to the health and healthcare system of the U.S. This is because the U.S. is one of the most multicultural, overpopulated, diverse and undergoing rapid economic growth. The federal government has embarked on efforts geared at addressing unsustainable costs of health care in the U.S. With the leadership of the current president, Barrack Obama, initiatives of containing health care costs will evaluate and explore strategies to contain the growing costs of health care based on a system-wide while enhancing the value and quality of health care (Ubokudom, 2012). The apparent system of health care is rife with opportunities of minimizing waste, delivering coordinated, effective care, and improving well-being and health of all Americans. The government in collaboration with care providers must prioritize cost effective containment strategies with the greatest possibility for political success and non-partisan…… [Read More]

References

Albrecht, G.L., Fitzpatrick, R., & Scrimshaw, S. (2013). Handbook of social studies in health and medicine. London: Sage Publications.

Armstrong, E.G. (2011). The health care dilemma: A comparison of health care systems in three European countries and the U.S. Singapore: World Scientific.

Bale, J.R., Stoll, B.J., & Lucas, A.O. (2013). Improving birth outcomes: Meeting the challenge in the developing world. Washington, DC: National academies press.

Buseh, A.G. (2008). Empowering resilience: Improving health care delivery in war-impacted African countries: a case study of Liberia. Lanham, Md: University Press of America.
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Community Mental Health Service Program

Words: 2418 Length: 7 Pages Document Type: Research Paper Paper #: 32797947

Mental Disorders

Mental health services for adults and children in Florida are commonly provided by community health facilities and agencies. The use of community health agencies and facilities is providing these services are fueled by the need for an intensive care level to address the increase and impact of mental disorders. Florida State has embraced a framework of directive principles of care as the foundation for providing mental health services to adults and children. However, this framework has been insufficient to effectively deal with mental disorders for children in Jacksonville, Florida. Based on recent statistics, over 20% of children and young people experience the signs and symptoms of these illnesses during the course of a year (Goldhagen, 2006). A comprehensive, integrated community mental health service program is a suitable community-based approach this problem in Jacksonville, Florida.

Description of the Population

Mental disorders have developed to become a major health problem…… [Read More]

References

Buchanan, D. (2007). Integrating Behavioral Health into Primary Care. Retrieved from University of Nebraska -- Medical Center website: http://webmedia.unmc.edu/Community/CityMatch/EMCH/062807/DCBHS%202007.ppt

Cohen et. al. (2011). Three Models of Community Mental Health Services in Low-income

Countries. International Journal of Mental Health Systems, 5(3), 1-10. Retrieved from  http://www.ijmhs.com/content/pdf/1752-4458-5-3.pdf 

Flannery, F., Adams, D. & O'Connor, N. (2011, February). A Community Mental Health Service
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Products and Services That the

Words: 3842 Length: 14 Pages Document Type: Case Study Paper #: 16624550

This is because the public image that is created can be very good for creating a good reputation and company image. This is mainly fueled by positive consumerism.CS should therefore be integrated into corporate strategy.

Environmental problems

Food Packaging

Almost all parts of the industries that deal with packaging, not excluding food packaging, are facing several environmental problems. For instance, the shops that are dealing with fast-food are receiving a lot of pressure to minimize the quantity of the solid wastes that they are generating (Testin and Vergano, 1991). As a result, the company will result into numerous environmental problems. Packaging is indeed an essential part of modern life style. The loss from packaging is more rampant in the firms that process food and those in the system of distribution. In the countries that are still developing, packaging is a rare thing and sometimes, it does not exist. In such…… [Read More]

References

Demetrakakes, P. (2004, Oct). Nestle's packaging wraps up the world: a truly international food company combines local and global strategies in packaging its huge array of products

Domberger, S. And Fernandez, P. (1999), Public-Private Partnerships for Service Delivery.

Business Strategy Review, 10: 29 -- 39

Kakabadse, a.P. And Kakabadse, N. (2000a) Sourcing: new face to economies of scale and the emergence of new organizational forms. Knowledge and Process Management 7(2), 107 -- 118.
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South Australia Ambulance Service Organizational Behaviour Case

Words: 5163 Length: 15 Pages Document Type: Essay Paper #: 58704794

South Australia Ambulance Service

Organizational Behaviour Case Analysis

Who

ay Main should develop a system which empowers the culture of organization along with the shift towards automation and excellent customer service.

Has to do what

The leadership of South Australia Ambulance Service is required to do the following:

To set a strategic direction for SAAS this would be compatible to the new strategic plan.

Meet the service expectations of the clients by focusing more on efficient customer services.

Empower the service delivery personnel fully and hold them accountable for every action.

The expectations of donators and community should be aligned.

Make SAAS compatible to respond to mass casualties.

Workforce retention should be increased.

Emergency sector and healthcare should be integrated to respond efficiently to any casualty.

Interventions should be prioritized.

The impact of any change should be evaluated on the patient as patients' life is more important. (Daniels 2009)

The…… [Read More]

References

Steven McShane, Sandra Steen, (2008). Canadian Organizational Behaviour, Seventh Edition. McGraw-Hill Ryerson Higher Education; Canadian edition

Abernathy, W.B. (2006). Designing and managing an organization-wide incentive pay system. Memphis, TN: Abernathy & Associates.

Abernathy, W.B. (2006). The sin of wages: Where the conventional pay system has led us and how to find a way out. Memphis, TN: PerfSys Press.

Alvero, A.M., Bucklin, B.R., and Austin, J. An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings. Journal of Organizational Behavior Management vol. 21 (2001). pp. 3 -- 29
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Leading Change for Patient and Service Improvement

Words: 4930 Length: 17 Pages Document Type: Essay Paper #: 22919446

Leading hange for Patient and Service Improvement Module

about service quality: Service quality concept in the current literature

The developed countries have given a significant importance to the service sector of the country. With every passing day the segment of employment is growing and increasing very rapidly. This ultimately gives the members of the society a life with high quality and setting high standards for the members to a live a good life. Service sector contributes as a major portion of the country and without it other sectors cannot also develop. It also faces competition with global world as the world has become global all the way. The main point of this competition is to bring free circulation of the services and products. Getting confidence of the consumers is an essential part and while facing competition they need to provide the best services in order to sustain in the market.…… [Read More]

Consultant dieticians are employed under an agreement with health related establishments or work privately. They execute dietary checks on their patients and propose diet related solutions to issues like being overweight and fat cutback. Some give their time to welfare organizations, sports groups, superstores, and such food related dealings. They may confer with food managers, supplying the skill necessary to carry out hygienic conditions, safety protocols, diet programs, and financial issues.

In the next few pages we will discuss the drivers aforementioned in detail and how they help in attaining viability, acceptability, feasibility and desirability of the change in home healthcare services.

In order to estimate the home healthcare working excellence, diet facilities must be looked on a continuous basis (Babakus & Mangold, 1992; Devebakan, 2005; Lee et al., 2000), including semblance of hospital and hygiene (Lee & Yom, 2007). Most important thing for the home healthcare and dietary staff is that they must be serviceable and comfortable. The overall environment must be organized in a way that provides freedom from anxiety to the patient. There must be proper supply of devices and dietary supplements in hospitals as
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Accessing Basic Public Services

Words: 1596 Length: 5 Pages Document Type: Essay Paper #: 2086509

Accessing Government Services in Africa: House hold services (piped water, electricity telephone), public education public health.

Hospitals with nurses; classes with teachers; functioning toilets and running taps: these things are all distant delusions for a huge population of individuals living in the developing nations across the world. These essential public services (water, good hygiene, health, and education) are the solutions to changing the lives of those individuals dwelling in poverty. The development of robust public services accessible for everyone is not a new thought: it is actually the basis upon which the current societies of the rich nations are constructed on. ecently, remarkable outcomes have been noted on the developing nations that follow suit. The development of robust public services is not a foreign thought; it has actually been proven to work. The goal of every nation should be to make poverty a thing of the past. Today, living without…… [Read More]

References

Afrobarometer. (2010). What Can the Afrobarometer Tell Us About Service Delivery in Africa? Afrobarometer.

Afrobarometer. (2014). Ghanaians' evaluations of public service delivery. Afrobarometer.

Banerjee, S., Diallo, A., Foster, V., & Wodon, Q. (2009). Trends in Household Coverage of Modern Infrastructure Services in Africa. Development Dialogue on Values and Ethics in the Human Development Network and of the Sustainable Development Department in the Africa Region Vice Presidency.

Emmett, B., Duncan Green, M.L., Aikman, e., Kamal-Yanni, m., & Smyth, I. (2006). In the Public Interest: Health, Education, and Water and Sanitation for All. Oxford: Oxfam International.
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American Consumer Service Index Acsi

Words: 1261 Length: 4 Pages Document Type: Professional Writing Paper #: 26908645

Your supervisor has asked you to review current research on public sector customer satisfaction. Explain what Fountain (2001) means when she discusses the paradoxes of public sector satisfaction. What, if anything, should your supervisor learn from Fountain's analysis?

Fountain (2001) shows my supervisor how to achieve a more genuine, more ethical and, hence, possibly more enduring level of customer satisfaction, at the paradoxical cost of losing the ACSI rate in popularity.

Qualities of service can often become confounded one with the other. Fountain (2001) gives three instance of this. In the first, the quality of the actual service may become obscured by the intangible treatment that the customer may receive from service transaction or encounter. In other words, qualities such as cordiality, genuineness, friendship, and the reverse may result in client rating quality of service according to the intangible treatment received.

Secondly, consumers receive the end product through service delivery…… [Read More]

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Operations Management and Services

Words: 1115 Length: 3 Pages Document Type: Term Paper Paper #: 64531009

Management of Goods and Services

Difference between the operations management chain for both goods and services

Difference between the management of goods and services

Difference between the production of goods and services

What gets companies business

Difference between the operations management chain for both goods and services

The basic difference between goods and services is that the former is tangible and hence can be stored whereas the latter is intangible and cannot be inventoried.

From the perspective of operations management, there are some basic differences between goods and services.

Forecasting of goods involves long-term horizons where manufacturers are able to use physical inventory as a buffer to tackle forecast errors. In the case of services, the forecast periods are shorter and are more variable and time- dependent. Hence, forecasting is generally done on a daily or hourly basis.

In terms of facility location, for goods, the manufacturing facilities can be…… [Read More]

References

Fundin, A., Witell, L. and Gebauer, H. (2012). Service transition: finding the right position on the goods-to-services continuum. International Journal of Modelling in Operations Management, 2(1), p.69.

Heizer, J. and Render, B. (2001). Operations management. Upper Saddle River, N.J.: Prentice Hall.

Kruger, D. and Ramphal, R. (2009). Operations management. Cape Town: Oxford University Press Southern Africa.

Luiz Correa, H., Ellram, L., Jose Scavarda, A. and Cooper, M. (2007). An operations management view of the services and goods offering mix. Int Jrnl of Op & Prod Mnagemnt, 27(5), pp.444-463.
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New Customer Service Application on

Words: 1634 Length: 4 Pages Document Type: Term Paper Paper #: 20443876

Alliances and partnerships that enrich the customer service experience of any online self-service application are exceptionally effective across other industries as well.

Conclusion

The introduction and support of an online self-service application is a multifaceted and highly coordinated strategy that requires system and process integration to be successful. In addition the support for roles-based access and preferences definitions is also critically important as consumers are increasingly expecting this from their online applications and will often reject and not use those that assume a one-size-fits-all mentality in their design. Finally gaining user input and designing with consideration of their needs is crucial for change management to occur. As online self-service is part of a CM strategy in many organizations (egan & O'Connor, 2002) the marketing of the application in addition to its inherent value must both be actively communication clearly.

eferences

Sven C. Berger. (2009). Self-service technology for sales purposes in…… [Read More]

References

Sven C. Berger. (2009). Self-service technology for sales purposes in branch banking: The impact of personality and relationship on customer adoption. The International Journal of Bank Marketing, 27(7), 488-505.

Campbell, D., & Frei, F. (2010). Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel. Management Science, 56(1), 4-24.

Robert Kapanen. (2004). Customer relationship management and service delivery. International Journal of Services Technology and Management, 5(1), 42-55.

Chor-Beng Anthony Liew. (2008). Strategic integration of knowledge management and customer relationship management. Journal of Knowledge Management, 12(4), 131-146.
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Marketing Plan for Service Providing

Words: 1004 Length: 3 Pages Document Type: Essay Paper #: 73631066

Peace of Mind Mobile Service: Marketing Plan / Marketing Plan for Service Providing Organization Name

Describe the target market.

Identify the size of your potential target market

4 Is of Marketing

The cellphone service, Peace of Mind Mobile, is specifically designed for children. It includes features such as Internet safety measures and tracking capabilities, for parents to be worry-free when their kids use mobile phones.

Describe the target market.

The key target market for this service is parents, because of current emphasis placed by advertisers and sellers on customer brand loyalty. The advertising strategy of 'Peace of Mind Mobile' service inculcates in parents a feeling of security, appropriately influencing the niche market of the firm. Competent personnel skills and technology utilized by the firm also form a great means for targeting parents (Article Institutes, 2015).

Identify the size of your potential target market

Peace of Mind Mobile service has an…… [Read More]

References

Article Institutes. (2015). The Parent Trap: Marketing To Parents. Retrieved from  https://www.artinstitutes.edu/blog/the-parent-trap-marketing-to-parents  on 4th November, 2015

Rivers, C. (2010). Marketing Services - The Four I's of Service. Ezine articles. Retrieved from  http://googleweblight.com/?lite_url=http://ezinearticles.com/?Marketing-Services - -- The-Four-Is-of-Service%26id%3D4494283&ei=aw4ud-kx&lc=en-IN&s=1&m=101&ts=1446684103&sig=APONPFkTFlh7NOgqbm8KHfkm3eEgpqk1jQ on 4th November, 2015.
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Human Resource Services Has Changed

Words: 2052 Length: 6 Pages Document Type: Thesis Paper #: 55801363



Table 1.

Experiment results.

Participant No.

Estimated Age of Employee

Gender

equested Alternative Benefit epresentative -- Yes/No

equested Alternative Benefit epresentative -- Yes/No

1

37

M

No

2

40

M

No

No

3

30

M

4

25

F

No

5

30

F

No

6

23

M

No

7

45

F

No

8

40

F

No

9

42

F

No

10

50

F

No

11

37

F

No

12

40

F

No

13

32

F

No

14

35

M

No

15

50

M

No

16

43

F

No

17

55

F

Yes

18

32

F

No

19

20

F

No

20

25

M

No

Figure 1. Number of employees requesting alternative benefit representative.

Discussion

The results of the experiment failed to demonstrate any significant or conclusive findings concerning the hypothesis that age would have an adverse effect on the perception of the credibility of the younger benefit representatives for a variety…… [Read More]

References

"Engage Employees as Consumers in Benefits Enrollment." (2007). Managing Benefits Plans,

07-04, 2-3.

Little, a.C. & Perrett, D.I. (2007). Using Composite Images to Assess Accuracy in Personality

Attribution to Faces. British Journal of Psychology, 98, 111-126.
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Code Semester Class for Products and or Services

Words: 3557 Length: 10 Pages Document Type: Essay Paper #: 97973289

Code, Semester, Class

For products and/or services to reach to potential or targeted customers, companies and businesses need to market them once they have been manufactured. The term 'Sales' is defined in a number of ways but it mainly refers to a social process through which people and groups obtain what they need and desire through creation and exchange of products and values with others (Gummeson, 2002). In other words, it is everything a company or business does to place their products and/or services in the hands of potential customers. For companies to effectively market their products or services they need to establish a successful mix of the right product which is sold at the right price in the right place using the most suitable promotion (Brassington & Pettit). 'Sales' is important in determining the appearance of a product or service as per the requirements of the market and the…… [Read More]

References

Bell, T., Adam, J., and Lowe, S. (1996). Technology 1996: Communications. IEEE Spectrum, 33(1). Pp. 30.

Brassington, T and Pettit F. (2003) Principles of 'Sales'. 3rd Edition, Pearson.

Donald H. (2003) World Class Sales and Operations Planning edition. 3rd Edition, London:McGraw-Hill.

Doyle, P. (1994) 'Sales' Management and Strategy, London: Prentice Hall.
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Healthcare Service Programs Have Been Continually Evolving

Words: 2092 Length: 8 Pages Document Type: Research Paper Paper #: 12998037

healthcare service programs have been continually evolving to meet the needs stakeholders. The Leukemia and Lymphoma Society (LLS), is focusing on helping those individuals who are suffering from these conditions. They are conducting an evaluation study to determine the best way to provide various kinds of solutions to the public. This is designed to offer everyone with services that are meeting their social, health and human resource needs. (Chen, n.d.)

To achieve these objectives there is a focus on conducting a study on its Information esource Center (IC). This was achieved by completing a number of steps in the process. The most notable include: understanding the political / organizational environment, defining the relationship between evaluator / sponsor, determining the levels of evaluation, gathering reconnaissance, engaging stakeholders, describing the program and concentrating on what lessons were learned. These different areas are providing executives with an understanding of how to achieve the…… [Read More]

References

Chen. (n.d.). Program Evaluation to Help Stakeholders.
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E-Government to Improve the Delivery

Words: 2263 Length: 7 Pages Document Type: Essay Paper #: 64270641

This means that e-government is not a static enterprise but is rather part of a larger dynamic process that is constantly being reevaluated for legitimacy and relevance. In this regard, Jackson et al. insist that, "It is a process of reform with a goal in mind: a comprehensive e-government in which key state services are clarified, speeded up, made easier and basically run better is to suggest the correct delivery of essential services" (2003:233).

An important point made by Jackson and his colleagues is the fact that governments at all levels cannot implement an e-government initiative and then just abandon their traditional delivery of these same services. Rather, because it is a dynamic process that requires ongoing reevaluation for relevancy, governmental services must continue to be delivered in the conventional fashion until the demand for them ceases at which point the transition to e-government will be complete, at least for…… [Read More]

Works Cited

Balutis, Alan P. 2006. "E-Government 2001, Part I: Understanding the Challenge and Evolving

Strategies." The Public Manager 30(1): 33.

Calitsa, D.J. & Melitski, D.J. (2007). "E-government and e-governance: Converging Constructs

of Public Sector Information and Communications Technologies." Public Administration
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Enhancing Service Quality and Delivery in Nursing

Words: 1991 Length: 6 Pages Document Type: Research Paper Paper #: 7969162

Competencies of IOM

The Institute of Medicine is an American organization founded in 1972 with the aim of training health workers, unlike other medical organizations aimed at profit making. As a non-profit organization, IOM has made remarkable progress, starting from the programs offered to the quality of services and qualifications of health personnel. Unlike earlier years when the organization offered training in only primary levels of medicine, presently IOM offers secondary and tertiary postgraduate programs in medicine, public health, traditional medicine among others. Services like neurosurgery, urology, and Cardiothoracic are now available in almost all health facilities in the United States.

Because of the tertiary programs offered by IOM, health professions highly specialized in these areas offers quality medical services and medical care to the general public. The health sector has greatly improved, and the public receives quality medical services and medical care. IOM managed to accomplish this by putting…… [Read More]

References

Edlin, M. (2013). IOM core competencies focus on collaborative care. Managed Healthcare Executive, ISSN 1533-9300,, Volume 23, Issue 12, p. 48-49

Golemboski, K., Otto, C.N. & Morris, S. (2013). Using performance tasks employing IOM patient safety competencies to introduce quality improvement processes in medical laboratory science education. Clinical laboratory science: journal of the American Society for Medical Technology, ISSN 0894-959X, 2013, Volume 26, Issue 4, p. 205-11

J Hosp Med. 5 Suppl 2:i-xv, 1-114

McNeal, G.J. (2013). Interprofessional education: an IOM imperative. The ABNF journal: official journal of the Association of Black Nursing Faculty in Higher Education, Inc., ISSN 1046-7041, 2013, Volume 24, Issue 3, p. 69-70
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Business Report Compares the Two Australian Service

Words: 4286 Length: 12 Pages Document Type: Essay Paper #: 20906580

Business report compares the two Australian service providers where by various aspects are critically looked at in respect to the design elements of a retail store environment. The elements are categorized into exterior facilities, general interior, store layout, interior displays and the social dimensions. Each of these design elements are categorically looked into differently taking into account the services being offered by the two chosen service providers namely Fadez Barbershop and Gloria Jean's Coffees.

The two chosen service providers are unique in their own way having been selected from different industries. Various design elements in comparison with the ussell's Model of affect are discussed and how they relate in different ways. ussell's model of affect talks about the various arousal levels that the consumers achieve when in contact with the mentioned design elements of a retail store environment, the interpretations and the impact they have that affects the buying decisions…… [Read More]

References

Adam W. (2011). Fadez Barber Shop. Retrieved September 16, 2012 from  http://www.yelp.com/biz/fadez-barber-shop-newtown 

Anna stahl, Kristina Hook & Petra Fagerberg, (n.d). Designing gestures for Affective input: An analysis of shape, Effort and valence. Retrieved September 16, 2012 from  http://eprints.sics.se/145/1/PaperA.pdf 

Authorstream, (2012). Crafting the Service Environment. Retrieved September 16, 2012 from  http://www.authorstream.com/Presentation/aSGuest80925-757045-personal-environment/ 

Christopher Lovelock and Jochen Wirtz, (2004). Planning the Service Environment. Retrieved September 16, 2012 from  http://tulip.bu.ac.th/~nisit.m/lovelock10.ppt
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Service Recovery in a Successful Relationship After

Words: 4534 Length: 18 Pages Document Type: Essay Paper #: 56482705

Service ecovery in a Successful elationship

After exhausting all the possible thresholds of the product manufacturing industry the marketers and the organizations are showing a clear tilt towards the services sector. The service industry refers to the companies that are involved in the rendering intangible services for the benefit of the customers. Irrespective of the fact that the service industry deals with intangibles but yet the services sector operates fully to accommodate the basic principles of business and marketing in the competitive environment. The customers and profitable customer relationship management are equally important for the organizations concerned with the tangibles as well as intangibles.

Service Sector

Services encompass all the activities of an organization that are mainly focused on ensuring that the requirements, desires and needs of the customers are appropriately catered via intangibles. It is hereby required by a service organization to satisfy the needs and wants of the…… [Read More]

References

Friedman, N. (2007). Service Recovery. The Art of Damage Control .

Korczynski, M. (2002). Human Resource Management in Service Work. Basingstoke.

Lehndorff, S. (2005). Working in the service sector:a tale from different worlds. New York: Routledge.
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Service and Marketing Customer Point-Of-View

Words: 1717 Length: 6 Pages Document Type: Term Paper Paper #: 77509336

Customer Service and Marketing

Customer Centric usiness

The customer-centric business model is a necessary hybrid delivery system of goods and services in today's business environment. With the advent of the Internet, and e-business, customers are no longer limited by traditional geographic parameters for their purchase choices. Other factors which established boundaries to the consumer's choices, such as limited knowledge of purchase options, and time constraints, or the inability to travel, and research options before making a purchase choice have been dissolved.

Today's consumer is driving the marketplace in much more powerful ways, since he or she can sit at a desktop computer, and become aware of the options, prices, and product selection in minutes. Armed with this power, the retailer, or provider of good and services that are not also in touch with the advancing level of consumers desires will be left with full shelves, few customers, and falling revenues.…… [Read More]

Bibliography

Almasy, Erich. Building a Customer-Centric Organization. 2000. Mercer Management Conculting. Accessed 12 Dec 2002.  http://www.mmc.com/views/00winteralmasy.shtml 

Drucker, Peter. (1982) In Search of Excellence. SanFrancisco: HarperCollins.

Ryan, Janet. Creating a Customer-Centric Online Business. 2001. Clickz.com. Accesses 12 Dec 2002  http://www.clickz.com/res/analyze_data/article.php/843481
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Service Industry

Words: 3190 Length: 11 Pages Document Type: Term Paper Paper #: 58938151

technological explosion of the past few decades has taken mankind to heights never before imagined. Today, with the click of a mouse, one can purchase travel tickets, manage stocks, shop, and chat with people around the world. The changes that technology have made possible are almost limitless. In addition to the changes in daily life, advances in technology have had a significant impact on the field of education. The field of education has been impacted in many ways by technology, including the method of delivery for education. The delivery of lessons in the field of education used to be handled with one method. tudents came into a classroom and a teacher provided the lessons, and the feedback. For younger students, parents were given a 15 minute conference once a year to hear about their student progress. The delivery of education was a single method and it was used for more…… [Read More]

Success Number 2: The outcome of the planning grant was the award of the 1995 Implementation Grant Award from TEA -- Projects for Educational Technology, East Texas schools partnered in the Implementation Award Grant, known as "Creating Connections." Twelve East Texas school districts received funding for installation of the multi-media, distance learning classrooms. Other schools in the East Texas area participated in the training component. An additional seven school districts from Limestone, Hudspeth and El Paso counties joined the consortium to participate in the wining for teachers. The schools in the Central and Far West Texas schools either had video conferencing systems or were planning for full-motion audio-video networks. Their need focused on training. The final estimated total of the project including contributions from all partners including the two telephone companies was over $6,000, 000. TV 12 East Texas schools now have state of The art technology in the classrooms and access to full broadband services, including audio-video, Internet and data services. Texas A& M. University -- Commerce built its classroom along with Jarvis Christian College. The addition of the universities to the partnership had been sought from the early days of planning.

The award for training and classroom build-out provided the teams of students, community members and educators the opportunity to articulate the many needs they had that could be addressed through the telecommunications network. They were among the first in Texas to think about the telecommunications technology in non-traditional ways.

Success Number 3: The "partnership building process" continued and resulted in another award. The ET-LINC schools and Texas Alliance for Education and the Arts planned together over an 18-month period. It was agreed that The Texas Alliance would be fiscal agent for a project to utilize the distance learning network as a means of providing innovative programs for students in the elementary grades. The partnership with the Texas Alliance for Education and The Arts was designed to provide staff development to teachers in the distance learning environment in grades 2-6. The teacher-training component included use of the multi-media environment to integrate math, reading, and the fine arts. A Meadows Foundation Award provided for elementary teachers to receive training online in the two-way, real-time, interactive classroom. During this three-year initiative, students in these grades will be involved in a variety of special projects in which the arts are infused into the core academic
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Services Marketing

Words: 569 Length: 2 Pages Document Type: Essay Paper #: 77990257

Netflix Raises Prices, Lowers Investor Confidence

Netflix has reached a new low as it broke its 52-week low, erasing 12 months of considerable growth. This news happening after massive losses of users after Netflix announced in July that it was raising the price of its most popular subscription plan by 60%. A move Netflix officials say is necessary to maintain the entertainment subscription services offered by the company amidst higher costs and changes in the broader state of the economy. Despite being the largest single entity consumer of internet Bandwidth in the world, Netflix has had its ups and downs over the past year. Two financial firms, Barclays Capital and Goldman Sachs, have lowered their expectations of Netflix for the near future. Goldman Sachs has reevaluated the stock to be $270 per share, from earlier estimations of $330 per share. Likewise, Barclays Capital has evaluated Netflix stock to be $260…… [Read More]

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Management Service Processes in a Specific Organization

Words: 3496 Length: 10 Pages Document Type: Essay Paper #: 58564885

Management Service Processes in a Specific Organization

Critical Evaluation of Effective Management Service Processes: Qantas Airlines

Effective and efficient management service processes are highly important when it comes to any organization that has dealings with the public in a service capacity. Addressed here will be the case and critical evaluation of Qantas airlines, which operates airplanes that shuttle individuals to vacation destinations and work-related conferences, among other needs. The paper will focus on three areas: the effective management of service processes, service people, and resource allocation. All three of these areas must be evaluated, in order to better understand the issues that the company faces. Additionally, all three areas generally work together to help an organization reach maximum efficiency and effectiveness. ith that in mind, examining all three issues for Qantas will show how well the company is doing and whether there are things it could do to improve in…… [Read More]

Works Cited

Bass, B.M. & Avolio, B.J. (Eds.). (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA: Sage Publications.

Bryant, S.E. (2003). The role of transformational and transactional leadership in creating, sharing and exploiting organizational knowledge. Journal of Leadership and Organizational Studies

Easdown, G. (2006). Qantas through the years. The Herald Sun.

Morrison, S.A. & Winston, C. (1990), The dynamics of airline pricing and competition, American Economic Review, 80(3).
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UK Banking Services Use Michael Porter' Diamond

Words: 3576 Length: 10 Pages Document Type: Essay Paper #: 51097946

UK anking Services

Use Michael Porter' diamond model to determine the specific sources of national competitiveness that have boosted/hindered the success of UK banking product/service's?

Factor conditions

Demand conditions

Related and supporting industries

Firm strategy, structure, and rivalry

Government

Chance

Suppose you were the international marketing manager of a UK bank, what would you recommend to your government on how it could boost the elements of competitiveness?

Technological growth

Expanse in the market

Study of the mechanisms of production

Influencing merger options within the diverse market

Appreciating change in the organization

Discuss which international trade theory best explains the pattern of international trade development in UK banking and why

ibliography

Abstract

anking is a lucrative activity that must be understood to have varying avenues of performance in the world. The UK anking services organization has an expanse of services that have been beneficial to many businesses and monetary exemplifications in…… [Read More]

Bibliography

Buckle, M., & Thompson, J. (2004). The UK financial system: theory and practice.

Manchester [u.a.], Manchester Univ. Press.

Great Britain. (2011). The Government response to the Independent Commission on Banking.

London, Stationery Office.
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Concerns on Healthcare Delivery

Words: 1485 Length: 5 Pages Document Type: Application Essay Paper #: 8778723

Medical Care Services

The current delivery of health care services represents one of the most important subjects for discussion both in the Obama Administration as well as the epublican one and the Administrations that preceded the Bush one. egardless of political color, it must be pointed out that the health care system in the United States does not only depend on the ideological orientation, but also on the people and their own beliefs in terms of human action and interaction. It is a clear fact that "Ten years ago, the U.S. healthcare system was declared "broken," and it has not improved. Fixes promised by managed care have not materialized. Premiums are rising. Hassles for patients and physicians abound. Nearly 45 million Americans are uninsured." (Garson, 2000)

One of the most severe problems facing the health care system in the United States is the discussion that is being held between those…… [Read More]

References

Garson, Arthur. "Current Perspective. The U.S. Healthcare System 2010. Problems, Principles, and Potential Solutions" 2000. Available at  http://circ.ahajournals.org/content/101/16/2015.full#sec-7 

ImpediMed. "Pre-emptive vs. Reactive Models of Care: Pre-emptive Care Model Prospectively Managing Lymphedema in Breast Cancer Patients" 2012. Available at  http://www.impedimed.com/knowledge-center/health-insurance-providers/pre-emptive-versus-reactive-models-of-care.htm 

Yale School of Medicine. "The PA Profession." 2013. Available at  http://medicine.yale.edu/pa/profession/index.aspx
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Improving Customer Service on a Medical Surgical

Words: 4407 Length: 15 Pages Document Type: Research Paper Paper #: 84030109

Improving Customer Service on a Medical Surgical Nursing Unit

Quality Improvment Project-Customer service on the nursing unit

The hospital medical-surgical nursing unit is usually referred to as the "catch-all" department for different types of patients. This is because it includes renal patients, cancer patients, cardiac and surgical patient. It also includes other patients who do not particularly fall into any of these specialized units. The medical-surgical nursing unit is a conglomeration of all kinds of adults with all sorts of health problems and thus the nurses in this unit need to be dynamic, quick to respond and are almost on their toes at all times. Patients in the medical-surgical nursing unit are likely to develop changes in their condition quite rapidly and therefore they become more unstable even though they may have been admitted in a stable condition. This is because most patients in the medical-surgical nursing unit have unpredictable…… [Read More]

References

Amba-Rao, S.C. (1994). Human Resource Management Practices in India: An Exploratory Study. Indian Journal of Industrial Relations, 30(2), 190-202.

Dirks, K.T., & Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(1), 611-628.

Glickman, S.W., Baggett, K.A., Krubert, C.G., Peterson, E.D., & Schulman, K.A. (2007). Promoting quality: the health-care organization from a management perspective. International Journal for Quality in Health Care, 19(6), 341-348. doi: 10.1093/intqhc/mzm047

Judge, T.A., & Piccolo, R.F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(1), 755-768.
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Boot Camp for Service Operations

Words: 550 Length: 2 Pages Document Type: Term Paper Paper #: 42110904

For example, customers and brokers have self-service capabilities for mortgage applications and brokers get assistance with application evaluation and pricing.

Last, but not least, the redesign of processes requires restructuring the organization. This is more than substituting technology for people; it's about evolving into an adaptive learning organization by building the organization around the restructured information and value chain.

This involves an interwoven organization consisting of the front office to take care of customers, the back room to handle internal processes and a group to take care of partnerships. Sharing information among the groups is essential for the organization to function properly. As part of the restructuring the company will also need new management skills such as the ability to understand the impact of new technologies, strategies and channels on customer behavior.

Technology experts can no longer be isolated in a separate it group; they must be distributed throughout the…… [Read More]

Bibliography

Karmarkar, Uday. (2004, August 9). Boot Camp for Service Operations. Harvard Business School. Retrieved June 19, 2005, at  http://hbswk.hbs.edu/item.jhtml?id=4308&t=operations