Performance Measurement Essay

Length: 4 pages Sources: 4 Subject: Government Type: Essay Paper: #93654495 Related Topics: Performance Evaluation, Privatization, Bureaucracy, Academic Performance
Excerpt from Essay :

Quality Performance Measurement

Public Evaluation Program

In this paper, we are going to be conducting a literature review of public evaluation programs. During the process, there is a focus on misunderstanding the needs of stakeholders and the programs / reforms. Together, these elements will illustrate the overall scope of what is taking place and the long-term effects it is having on everyone.

Misunderstanding the Needs of the Public

One of the biggest challenges with any public performance evaluation is the misuse of data. This is problematic, as officials believe they are effectively delivering a variety of services for a fraction of the costs. Yet, in reality, the lack of competition invites bloated salaries and inefficiency. Administrators will try to correct the situation, through looking at a variety of sources to understand what is happen. They are unable, to gain greater insights, as politics and changing attitudes influence the outcome of the voters. This is when different policies can go from one extreme to the next. (Stipack, 1979)

According to Stipack (1979), the public is demanding lower taxes and wants greater amounts of services. The challenge is delivering effective solutions that will take into account the needs of various groups of stakeholders. In a number of situations, those who have the most influence and clout will be effective in shaping them. They will benefit from the status quo and any changes which are enacted. (Stipack, 1979)

Over the course of time, these kinds of situations, causes many of the voters to become frustrated from the inability of


Once this happens, is the point, the situation will become worse. This is from the inability of administrators to evaluate the effectiveness of different programs, implement workable models and not fully understanding the needs of general public. (Stipack, 1979)

These insights are showing how evaluation programs can be influenced by political forces. This is troubling, as it means administrators will not understand what is most important to stakeholders and how to address the needs. Stipack's ideas are illustrating one the root causes, as to why these programs are unsuccessful. (Stipack, 1979)

Public Programs and Reforms

Detroit is the classic example of how various programs require the support of the general public. This is achieved through having them participate on different levels. For instance, Cheezum (2013) found that the lack of an effective quality performance measurement system will lead to challenges with various services. This hurts the economic viability of the government based upon realizing higher costs and being unable to increase taxes. These challenges create a situation where progressive individuals and large employers will relocate to other areas. Their inability to understand and address these needs continues until the situation becomes so bad. The fiscal sustainability of the government is brought into question. (Cheezum, 2013)

To address these issues, Cheezum (2013) determined that the government must work with members of the community in delivering services. This is achieved by listening to and understanding the needs of everyone. Then, implementing programs that will focus on these issues and having them participating to improve their neighborhood. (Cheezum, 2013)

For example, in this study, Cheezum determined that these programs can be effective in dealing with the root causes of problems. The most notable is with crime reduction efforts. In Detroit, this was often cited as one of the critical factors which is driving hardworking people out and inviting in criminal elements. During the last year, a new approach was enacted by the Detroit Community -- Academic Urban Research…

Sources Used in Documents:


Cheezum, R. (2013). Building Community Capacity. Journal of Community Practice, 21 (3), 228 -- 247.

Rondileni, D. (2003). Reinventing Government for the 21st Century. Bloomfield, CT: Kumarian Press.

Sirianni, C. (2009). Investing in Democracy. Washington DC: Brookings Institution Press.

Stipack, B. (1979). Citizen Satisfaction with Urban Services. Public Administration Review, 39 (1), 46 -- 52.

Cite this Document:

"Performance Measurement" (2014, December 01) Retrieved January 20, 2022, from

"Performance Measurement" 01 December 2014. Web.20 January. 2022. <>

"Performance Measurement", 01 December 2014, Accessed.20 January. 2022,

Related Documents
Performance Measurement It Has Been
Words: 2302 Length: 7 Pages Topic: Business - Management Paper #: 14399746

HR professionals are increasingly been invited to attend strategic planning, recognizing the depth of knowledge which we have. At the time while this role is being played, an impact on the outcome on business is being made. Outcomes from the study by Paul R. Bernthal, and Richard S. Wellins reveal that hard and oft outcomes are considerably higher when HR strategy is remarkably higher when HR is strategic, proactive,

Performance Measurement Performance Analysis System
Words: 3010 Length: 10 Pages Topic: Healthcare Paper #: 7494995

A survey will be developed as a part of implementation of the BSC system in this hospital to track customer satisfaction with the services that they receive here. A positive image of the organization translates into repeat business and a more positive reputation in the neighborhood, Patient satisfaction translates into increased future revenues. It also has some positive impact on risk assessment as well. The more satisfied the customer is,

Performance Appraisals Within Most Organizations, Performance Measurement...
Words: 1023 Length: 3 Pages Topic: Business - Management Paper #: 81267601

Performance Appraisals Within most organizations, performance measurement is the process in which an organization establishes certain parameters regarding the level of expectations and output with internal staff, external vendors, systems, product quality, and overall ROI. The fundamental purpose of such measurements should be directly related to both improving business and be able to directly evaluate how resources (human or otherwise) are performing. To do so, and to provide outcome that is

Performance Measurement for Project Management Every Enterprise
Words: 889 Length: 3 Pages Topic: Business - Management Paper #: 50340969

Performance Measurement for Project Management Every enterprise which employs a diverse and multifaceted workforce to facilitate organization, production, and service, from major international corporations to local community churches, utilizes a concept known as performance management to maximize their efficiency and effectiveness. The field of performance management has been defined by managerial researchers as a "strategic and integrated approach to increasing the effectiveness of companies by improving the performance of the people

Performance Measurements There Are Several
Words: 658 Length: 2 Pages Topic: Business - Ethics Paper #: 14914243

Problems for the key stakeholders -- the mothers and their infants -- should be avoided at all costs in her evaluation. She needs to focus on reducing errors and she should also focus on developing positive outcomes, as these demonstrate a greater degree of respect for the stakeholders (Winstanley & Stuart-Smith, 1996). The study should be observational in nature. The clinic may have, or could gather, data from past participants

Performance Measurement of Bond Strategies and Management
Words: 3170 Length: 8 Pages Topic: Economics Paper #: 35698625

structure' theories by making use of a new method. To achieve this, the case study shapes strategies of bond investment centered on diverse term-structure models to decide the best performing strategy. When making use of a "Manipulation-Proof Performance Measure," the case study attains the finding that in agreement with preceding literature, a pro-active method that is grounded on time-changing term premiums may create the foundation of an effective bond