4DEP of CIPD
The HR Professional Map consists of 2 core professional areas (Leading HR and Insights, Strategy and Solutions) and 8 other profession areas: Organization Design, Organization Development, Resourcing and Talent Planning, Learning and Development, Performance and Reward, Employee Engagement, Employee Relations, and Service Delivery and Information.
The 8 behaviors of the HR Professional Map include: Curious, Decisive Thinker, Skilled Influencer, Personally Credible, Collaborative, Driven to Deliver, Courage to Challenge, and Role Model.
The 4 Bands consist of Band 1, which is viewed as the start of a career and its professional focus is on learning and development as well as on performance and reward. This band delivers support to co-workers via administrative processes and works to give effective management of information. It is a Band that is geared towards helping customers (HR Professional Map: Band One, 2015).
Band 2 gives advice to and even serves to manage the HR issues that relate to a particular individual/team. It has understanding of evaluator process and gives solutions for availability.
Band 3 does the leading of the professional area as a consultant partner to give direction to HR problems. This Band is at the organizational level and works on medium-long-term situations.
Band 4 is a there to lead the overall area and to manage the business. This Band holds the responsibility for making and providing the organization/HR strategy.
The behaviors that are important in each Band and professional stage also have meaning and significance. At the bottom in stage one is the collaborative behavior, and this is a positive behavior that is associated with working well with other people inside an organization. The driven to deliver behavior is one in which determination is demonstrated and the individual shows that he or she is resourceful and purposeful in his or her actions. This behavior ensures that top results are given at all times. The personally credible behavior is good for professionalism and is built on experience and HR knowledge. This is a behavior that people like to see because it shows that one knows the job and understands what to do at most levels.
The skilled influencer behavior is a behavior that helps to move one up the bands. This is when the individual shows an ability to influence and impact others so as to achieve the loyalty and support that various stakeholders can provide as the organization works to achieve optimum value.
The courage to challenge behavior is one in which the individual is not afraid to voice his or her opinions in a way that does not affirm the status quo. This behavior can often be helpful because it provides alternative feedback or ideas that others might not ever think of that can be beneficial to a team.
The Role Model behavior is that which allows one to lead through example; such a person usually shows virtue, skills, integrity, independence. And the Decisive thinker behavior is shown by one who is good at analyzing and making decisions quickly. The curious behavior is shown by people who seek to grow the organization. These last three behaviors are shown by top level leaders of an organization.
The learning and developing stage in Band 1 is important and collaborative behavior is positive here because it helps me to work with different people inside the company as I learn about the company's processes and strategies. I am able to get along well with others and grow and develop quickly. By learning from individuals around me I am able to apply the knowledge so as to reach goals and objectives and advance in my own career.
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HR Professional Map: Band One. (2015). CIPD. Retrieved from http://www.cipd.co.uk/cipd-hr-profession/cipd-hr-profession-map/default.html
I would ensure that services are provided in a timely and effective manner by prioritizing responsibilities and tasks as they arise. Some will be more urgent than others and often with people this can be gauged when meeting with...
Some will show patience and understand that you may have other people waiting on you and they will not be upset about waiting for a moment, and other people will be impatient and want to be waited on right now. So this will be a determining factor that you must assess when it happens so that you can keep the organization running effectively without any major incidents taking place.
For example, with three different customers I have had, this has happened that one customer has approached because the film that she was seeing was out of focus, another approached that there were teenagers being loud in their auditorium and another approached that they wanted a refund because the film they were watching was insulting and offensive. This was a case of three different people with three different needs all at the same time approaching to voice complaints and each was expecting action at the same time and each had different needs. The first was easy -- a quick phone call up to the booth would have it remedied before the person even made it back to their film. The second was no problem either -- it required calling an usher or attendant to enter into the auditorium and assess the situation: the teens might either need to be removed or a gentle reminder to be quiet would suffice. The usher would be able to assess the situation and handle it. The third needed direct attention from me because we do not like to have unhappy patrons. I quickly saw that their ticket was refunded and agreed with them that the film was offensive and that I could not understand why we were showing it. The customer was satisfied and we spoke for a few moments so that I could ensure that we would not lose their business entirely after one bad trip to the movies. I even recommended a few that we were showing that I thought they would like. They thanked me for the tips.
Three effective communication methods are verbal (oral) communication, written communication, and digital communication. All three have advantages and disadvantages.
Verbal communication is effective because it is spoken and direct and impactful. It has the advantage of being able to provide more information at a quicker and more immediate pace and delivery than the other two forms of communication. A disadvantage, however, is that because so much can be condensed into a verbal communication, some can be lost or forgotten or incorrectly heard. So in this sense it is not as effective as written communication, where the words are there and do not change and can be gone back to for confirmation.
Written communication is advantageous for that reason: the words are not lost or misheard. They are usually clear and plain and thought out ahead of time, which is not always the case with verbal communication. One disadvantage of written communication is that the intended receiver might not look at it so it will never reach its target, or the receiver might only half-read it or skim and not really absorb the message before tossing it aside, thinking that if it is important he can go back to it later. But then he might lose it, so that is the disadvantage.
Digital communication has the advantage that it can be conducted anywhere. People can connect from two different sides of the world using the Internet and even see each other face-to-face, so this is a valuable and effective means of communication. One disadvantage of this method is that while it may seem close to real, direct face-to-face time, it is not because of the artificial nature of it. So human cues can be missed or exaggerated, which is not necessarily the case with verbal communication. Face-to-face communication, which does not necessarily have to be the case with verbal communication, is sometimes the best method because it puts two people together in one place, so there can be a back and forth flow of dialogue and exchange.
Effective service delivery is important so that items are on time. To ensure this, I would use organizers and schedules. To make sure item are under budget, I would use spreadsheets and budgetary data sheets. To deal with difficult customers, I would set aside time allotments or time block so that I can be sure to listen to their needs and have enough time to address each of them to the customer's satisfaction. It is important that they know that they have my full attention. Sometimes that is all they want. For handling and resolving complaints, these would have to be addressed immediately as they come up because if they are set aside or put on a schedule they can be pushed back or too much time can pass so that by the time they are addressed it is already too late. Thus there should be a team that is always available to help with complaints in case one person is busy another person can step forward to look into it.…
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