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In Georgia, close to forty of Kaiser Permanente members are African-American, in Hawaii over half of Kaiser members are either of Asian or Hawaiian descent, and in Southern California twenty-four percent of members are Latino, with an additional twelve percent of members in the region identifying as African-American (Chong 2002). This diversity demonstrates a strong commitment to cultural awareness and the respect for each individual patient that Kaiser holds at its core.
Services Offered
The basic services offered by Kaiser Permanente were outlined above, but a more detailed look at these services is necessary to come to a true understanding of the organization. Essentially, the company offers both an insurance-like pre-payment program for medical care and it is connected to (though it does not technically operate) physicians' groups that provide care paid for by the pre-payment (Kaiser Permanente 2011). The company also directly operates hospitals in some regions, which provide non-profit care to members (Kaiser Permanente 2011).
When it comes to the medical services that Kaiser Permanente provides, the list is basically all-encompassing of anything anyone might want to seek medical attention or advice for. Kaiser Permanente offers a wide variety of healthy lifestyle programs, and members can seek the advice of nutritionists, some alternative medicine practitioners, physical therapists, and a hose of other specialists in addition to primary and acute care physicians (Kaiser Permanente 2011). There isn't a standard medical service that Kaiser Permanente does not offer in some fashion, and though the Kaiser Foundation does not operate hospitals in every region...
The very concept of the organization was as a full-service establishment that provides everything individuals need to lead healthy lives while also taking care of the payment system, and this is stil what the company strives for.
Conclusion
Kaiser Permanente is one of the largest healthcare organizations in the country, and also operates on a very different model from many other healthcare organizations. The success the company has seen suggest ways for the healthcare industry as a whole to make adjustments, which makes the company an excellent one to examine. The efficiency, totality of care, and integration of all aspects of the organization make it both an unusual and an exciting healthcare organization in the modern world. Even without switching to such an integrated system, all healthcare organizations could do well to be more like Kaiser.
References
Chong, N. (2002). A Model for the Nation's Health Care Industry: Kaiser Permanente's Institute for Culturally Competent Care. Accessed 8 October 2011. http://xnet.kp.org/permanentejournal/sum02/model.html
Colliver, V. (2007). Kaiser earnings are up 30%: HMO slowed growth rate of its costs. Accessed 8 October 2011. http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2007/02/16/BUG6MO5RD01.DTL&type=business
Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2007/02/16/BUG6MO5RD01.DTL#ixzz1aGPda4xX
Kaiser Permanente. (2011). About Us. Accessed 8 October 2011. http://xnet.kp.org/newscenter/aboutkp/index.html
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