Leadership
Exercise 5-3.
The first leadership scenario is when a co-worker was calling in sick constantly, and it was clear from their attitude that they were not engaged. In this case, the supervisor did nothing, and it ended up affecting the morale of the group. As leader, I would have begun to build a case with this employee for termination, documenting the absences and the fact that they were clearly bogus. The second leadership scenario recently witnessed is a situation where a new restaurant opened up. The service standards seem very high -- the people are all obviously well-trained. This type of thing means that there is a lot of leadership, so I would be sure to reinforce these positive behaviors. This can be done by offering praise, and highlighting the actions for which the praise is being given. So not "good job," but "good job dealing with that difficult...
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