Macy's Job Description: Sales Associate

Macy's Job Description: Sales Associate at Macy's The primary responsibility of a Sales Associate at Macy's is the ability to sell products by means of a variety of strategies and personal qualities. Customers are the lifeblood of the store. It is therefore the responsibility of the Sales Associate to ensure that a customer's experience is rewarding enough to encourage many returns to the store, not only for its products, but also for its excellent customer service.

The Sales Associate functions as part of a team forming the link between Macy's and its customers via the store's products. As such, the candidate needs a thorough knowledge of the store's products. He or she needs to be able to answer all questions relating to the product, with the aim to encourage sales. In connecting with customers, the Sales Associate also needs excellent customer service skills. In other words, the person needs to be able to work and interact well with others.

These skills include maintaining a friendly and open demeanor, with the willingness to provide help in whichever area this is needed. Specifically, the Sales Associate also needs a thorough knowledge sales objectives on both an individual, department, and store level, in order to work towards meeting these in terms of sales quotas. The sales standards are set according to hourly and Stars Rewards credit program rates. The candidate will be working in a fast-paced environment, and function within a team.

It is expected that sales expectations should be met or exceeded within certain deadlines. Sales are built by means of product knowledge and customer service skills. The candidate should also adhere to Loss Prevention control and compliance rules and regulations in order to ensure that business procedures are carried out smoothly.

The daily responsibilities of the Sales Associate will be physically as well as psychologically demanding: in addition to the appearance of physical energy, the person will have to maintain a friendly and calm demeanor in all circumstances, and in a highly stressful environment. Selection Procedures The Sales Associate is selected on the strength of various characteristics. The person should for example view both customer service and selling as a priority. The ideal candidate would therefore have the ability to communicate well, even during the first interview procedure.

He or she should interact equally well with management, peers in the team context, and customers that will be entering the store. The person should also be teamwork-oriented. While individual skill and abilities are important, it is also important to be able to function within a team context in order to meet collective sales goals. Within such a context, the managers are looking for a drive not only to meet sales expectations, but also to exceed performance expectations via excellent customer service and product knowledge.

Pride and responsibility are key elements for Sales Associates working within the department areas. A sense of personal pride in terms of appearance is for example an indicator of pride in maintaining the department areas. During the interview, the managers will therefore be searching for a sense of responsibilities in all areas of the candidate's life. This will indicate whether the candidate can handle the many responsibilities of the Sales Associate. Another key element is flexibility.

The candidate needs to be not only personally flexible in terms of working with team members and customers, but also more concretely in terms of time and schedule. Sales Associates will often be required to work during nights or weekends, particularly when newly appointed. Candidates therefore need to have sufficient loyalty towards the store and its customers to give their best even during such difficult working hours. In order to determine whether this level of loyalty exists, managers will therefore look for a sense of dependability via interview questions.

Whether the candidate is aware of such requirements will also be an indicator of possible future loyalty as an employee at Macy's; such awareness would mean that a candidate has researched the position thoroughly. It also means that the person would make every effort to become knowledgeable about the store and its products during the period of employment. Performance Evaluation Performance is evaluated in terms of sales. This is the.