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Through simple observation, it could be concluded that morale in Operator Services is higher as a result of the motivational seminars.
Weaknesses
Although the new employees are receiving adequate preparation for work in the department, the existing employees are not receiving the same high quality of training. This may influence the fact that even though customer retention has somewhat improved, customers are still choosing to change phone companies. Another weakness of current operations is that no measures have been put in place to assess the progress being made with regards to the changes implemented by Ms. Smith.
Proposed Changes propose to make three major changes that I believe will significantly improve the productivity, morale and competitiveness of Operator Services:
It will become mandatory for all employees, both new and old, to complete the training modules designed by Ms. Smith. This will instill consistent skill-sets within each employee and will provide all staff with awareness of the high level of customer service expected on each and every contact with clients. In order to facilitate this change, I will...
I think this will ultimately result in the further retention of customers and ultimately a growth in our client base.
Conclusion
Operator Services at ConnecTel has great potential, and is already on its way to successfully improving its operations. I am excited by the prospect of leading a team that will demonstrate marked improvements in client satisfaction not only for the department itself, but for all of ConnecTel. I think my education and experience have appropriately prepared me for the role of Operator Services Manager. Thank you for considering me for this position, and I look forward to hearing from you with regards to this matter.
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The age range will be between 25 and 64, and there are a lot of doctors and other professionals such as professors and lawyers in my area making this a good choice. Approximately, then between 3% and 5% of these individuals will take their dog to daycare if it is available. By adding boarding and grooming services, I can increase the number of clients available to me by 300%-600%