Org Behavior FedEx Has A Term Paper

FedEx wished to instill their own systems on Kinko's but were not sure how to affect that sort of organizational change. Ultimately, change at Kinko's has come slowly, primarily through attrition. In an attempt to further impose organizational change on Kinko's, FedEx has just announced they will change the name of the unit to FedEx Office. Yet the entire experience is an example of how even a company with as strong and well-supported culture as FedEx can run into problems in disseminating that culture throughout all parts of its organization.

Conclusion

For the most part, FedEx has successfully built a corporate culture that best supports its business model. The structures that support the culture - human resources, communications, motivation - are well-integrated and focused towards the singular goal that is encapsulated in the PSP philosophy. The company attributes its ability to meet its organizational goals on its ability to build the sort of group behaviors that facilitate an exceptionally high level of service.

Even a company as strong as FedEx has challenges, however. One of the toughest challenges for any company is to enact massive organizational change on a newly-acquired subsidiary. Changing the culture at Kinko's has not only proven difficult but has also been an impediment to achieving the synergies for which the merger was originally sought. All the same, FedEx is determined that...

...

Smith. May 23, 1998. Academy of Achievement Retrieved June 14, 2008 at http://www.achievement.org/autodoc/page/smi0int-1
Deutsch, Claudia. (2007). Paper Jam at FedEx Kinko's. New York Times. Retrieved June 14, 2008 at http://www.nytimes.com/2007/05/05/business/05kinkos.html?_r=2&oref=slogin&oref=slogin

Argenti, Paul a. & Forman, Janis. (2002) the Power of Corporate Communication. McGraw-Hill. New York. pp. 50-51

Dengler, Charisse. (n.d.). The People's Voice: Shannon Brown, Senior VP of HR for FedEx Ground. Sellingcrossing. Retrieved June 15, 2008 at http://www.sellingcrossing.com/article/index.php?id=150016

Kinney, Marla J. (1998). How Time Flies. Federal Express (Internal Publication). In possession of the author.

Interview with Frederick W. Smith. May 23, 1998. Academy of Achievement

Argenti, Paul a. & Forman, Janis. (2002) the Power of Corporate Communication.

Interview with Frederick W. Smith. May 23, 1998. Academy of Achievement

Dengler, Charisse. (n.d.). The People's Voice: Shannon Brown, Senior VP of HR for FedEx Ground.

Deutsch, Claudia. (2007). Paper Jam at FedEx Kinko's. New York Times

Sources Used in Documents:

Works Cited

Interview with Frederick W. Smith. May 23, 1998. Academy of Achievement Retrieved June 14, 2008 at http://www.achievement.org/autodoc/page/smi0int-1

Deutsch, Claudia. (2007). Paper Jam at FedEx Kinko's. New York Times. Retrieved June 14, 2008 at http://www.nytimes.com/2007/05/05/business/05kinkos.html?_r=2&oref=slogin&oref=slogin

Argenti, Paul a. & Forman, Janis. (2002) the Power of Corporate Communication. McGraw-Hill. New York. pp. 50-51

Dengler, Charisse. (n.d.). The People's Voice: Shannon Brown, Senior VP of HR for FedEx Ground. Sellingcrossing. Retrieved June 15, 2008 at http://www.sellingcrossing.com/article/index.php?id=150016


Cite this Document:

"Org Behavior FedEx Has A" (2008, June 15) Retrieved April 27, 2024, from
https://www.paperdue.com/essay/org-behavior-fedex-has-a-29310

"Org Behavior FedEx Has A" 15 June 2008. Web.27 April. 2024. <
https://www.paperdue.com/essay/org-behavior-fedex-has-a-29310>

"Org Behavior FedEx Has A", 15 June 2008, Accessed.27 April. 2024,
https://www.paperdue.com/essay/org-behavior-fedex-has-a-29310

Related Documents
Organizational Behavior
PAGES 25 WORDS 7778

Organizational Behavior In 1984, the movie The Gods Must be Crazy depicted a Kalahari bushman who finds a Coca-Cola bottle that was discarded from an airplane into the desert. The bushman does not recognize the bottle or the brand, and the situation leads to all manner of confusion among the tribe, who try to decipher the meaning of the bottle. Such a story would be rather incomprehensible today, that there would

FedEx was founded by Fred Smith, an ex-Marine who served in Vietnam, and the company retains strong elements of military culture (Smith, 2008). The company fosters its culture in several ways -- in the training process, through corporate lore, and through communications between different levels. As a result, FedEx has a fairly strong corporate culture. They have, however, had challenges in the past when growing via acquisition. Sometimes the

Organizational Theory Organizations Environment Each perspective examines organizations perceived relationships environment differently. Describe differences. What enacted features organization's (U.S. Postal Service) environment ways features displayed perceived consistent perspectives? Text: Organization Theory by Mary Jo Hatch. Each perspective examines organizations and their perceived relationships to the environment differently. For this discussion, describe these differences. Contingency theory stresses the fact that an organization's decision-making processes are in constant dialogue with the environment. An organization's policies

Organizational Design Introduction FedEx is a logistics company focused on the overnight courier business, but with brand extensions into ground courier, office supplies, and customs-related business lines. Based in Memphis, the company operates a highly centralized system where most key operating decisions are made at headquarters, and the different national and regional subsidiaries are to carry out the instructions. There are two reasons for this structure. One is that the entire company

organization whose culture will be studied is FedEx, in particular the Express division of the company. FedEx is an overnight courier company, and its culture, leadership style and management practices are largely based on the U.S. Marine Corp (Smith, 2008). There are a number of ways to categorize organizational culture. According to McNamara (2000), FedEx would fit into the club culture. This culture is defined as holding that the most

Organizational Change In late 2003, FedEx announced the acquisition of Kinko's, the chain of office stores, for $2.4 billion. In part, the deal was a response to the purchase of Mailboxes, Etc. By UPS two years previous. The Kinko's deal with clearly a response to that move, but there were also some perceived synergies for FedEx. The customers of Kinko's tended to be small businesses, many of which overlapped with FedEx's