This is where the Emotional Intelligence (EI) of a leader becomes critical (McEnrue, Groves, Shen, 173, 174). To the extent a leader can nurture and create trust with their subordinates is to the extent they can create a positive perception of change, where employees identify and even own parts of the processes critical for change to strategies, systems, processes and procedures to be successful. It is in the approach leaders take to managing change and gaining ownership among employees that lasting change can be successfully managed. Resistance to change cannot be accomplished through formal channels; there must be a more transformational role to managing organizational change that is more dependent on a leader's ability to inspire confidence in their judgment and abilities than blind faith in their position level in the organization.
Trust in Leaders is Critical for Lasting Organizational Change
The ability of a leader to have a transformational effect on any organization is more dependent on their ability to be transformational and charismatic in their approach to managing (McEnrue, Groves, Shen, 168, 169). This refers to the ability of a leader to help employees learn through the process of change how they can improve their own talents, abilities and skills over time vs. being merely directed to do their jobs' duties even in the midst of major upheaval and change. To be a transactional leader is to embrace the concept of using only authority as a means to get to organizational goals. Transformational...
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