Plan To Enhance Patient Experience Research Paper

Length: 4 pages Sources: 4 Subject: Healthcare Type: Research Paper Paper: #48545714 Related Topics: Patient Rights, Treatment Plan, Patient Care, Healing Hospital
Excerpt from Research Paper :

Healthcare

HEALTH CARE Management (STRATEGIC OPERATIONS PLAN

Developing an Overall Operations Plan

According to Organizations (2005), developing an overall development plan requires one to take into consideration the overall vision and objectives of the organization. The process takes into consideration the internal and external environment demands that influence the realization of the operational efficiency. Therefore, it entails taking into consideration aspects like determining the resources required for the success of the process, developing the most effective strategies, assessing the risk associated with the developed strategies, and coming up with methods of evaluating the success of the adopted strategies. The process also considers the resources required to facilitate the growth of the clinic.

Typical Patient Experience

Providing exemplary medical care does not engage or meet the needs of the clients. Patients consider exemplary medical care as a mandatory requirement for all hospitals. This necessitates the adoption of the patient experience to ensure satisfaction of the needs of the clients. Thus, it will be important for the clinic to provide patient experience care, which encompasses orchestration of activities aiming at providing meaningful customized care to each patient. One of the approaches I will use to ensure the provision of the patient experience is branding the clinic in ways that will ensure elusive patient care. This is through techniques such as physical grandeur like making the lobbies of the hospital similar to that of upscale hotels and providing outreach programs to the clients. This includes providing cooking classes for the diabetic patients, lactation programs for the pregnant women, and fitness exercises to the old. These programs will bring the brand of the organization to life and make it a component of the daily life of the community. Apart from this, the clinic will ensure cleanliness, security, and cool environment that will amuse the clients alongside providing outstanding medical care, and providing them with a brochure for the outreach programs provided by the facility. This experience will meet the clients' psychological elements such as passion, pride, integrity, and confidence (Perez, 2009).

Description of Patient Flow in the Clinic

Developing an effective flow of patients in the clinic will enhance the effectiveness of

...

The flow of the patients will vary depending on the condition like emergency cases will be exceptional in the following flow of patients in the facility. Patients will be received into the facility at the reception and registration area. This will include obtaining the patients basic information. Customer care will assist the new patients. They will then be directed to the observation room where the nurse will obtain the vital signs of the patient besides conducting a detailed physical examination. Then, the patient will be led to the doctor's room where diagnosis of the disease will take place. Depending on the condition, the patient will receive treatment, referred to the laboratory/radiography department or admission to the ward. The patient also books for the next visit at this point. After this, the patient will be directed to the finance section where they will pay the bills. The above flow of patients will not be applicable in emergency cases (Woodcock, 2003). The overall flow is as shown below

How regulatory compliance and risk management will be addressed

Compliance plays a role in influencing the management of operations within the organization. It affects planning, decision making, and management of processes in the clinic. One of the key methods I will use to address compliance issues is working together with the employees and the necessary stakeholders. Involving the employees and the stakeholders will create awareness among them on the need for the adoption of strategies aiming at supporting adherence to the stated regulations. Orienting organizational activities in compliance will promote adherence to the stated rules and regulation. Addressing risks in the facility will entail the adoption of various strategies including risk avoidance, risk transfer, risk reduction, and risk retention. Risk avoidance will entail adopting measures that reduce risks such as infection prevention control. Risk reduction will entail reducing infectivity of hospital wastes. Risk transfer will include covering the facility against unknown risks. Cumulatively, these strategies will reduce incidences of risk and ensure compliance (Hall, 2006).

How to address quality improvement and best practices

Quality improvement is important to the organization, as it will sustain its performance and competitiveness. One of the techniques I will use to…

Sources Used in Documents:

References

Buchbinder, S.B., & Shanks, N.H. (2012). Introduction to health care management. Burlington, Mass: Jones & Bartlett Learning.

Hall, R.W. (2006). Patient flow: Reducing delay in healthcare delivery. New York: Springer.

Foreman, M.D., Milisen, K., & Fulmer, T.T. (2010). Critical care nursing of older adults: Best practices. New York, NY: Springer Pub. Co.

Organizations. (2005). Environment of care: Essentials for health care. Oakbrook Terrace, IL: Joint Commission Resources.


Cite this Document:

"Plan To Enhance Patient Experience" (2014, March 29) Retrieved May 6, 2021, from
https://www.paperdue.com/essay/plan-to-enhance-patient-experience-186251

"Plan To Enhance Patient Experience" 29 March 2014. Web.6 May. 2021. <
https://www.paperdue.com/essay/plan-to-enhance-patient-experience-186251>

"Plan To Enhance Patient Experience", 29 March 2014, Accessed.6 May. 2021,
https://www.paperdue.com/essay/plan-to-enhance-patient-experience-186251

Related Documents
Patient Centered Medical Home
Words: 1114 Length: 4 Pages Topic: Healthcare Paper #: 82102409

Patient-Centered Medical Home Medical Home How the Patient-Centered Medical-Home reducing cost and improving quality and safety for patients. The patient centered medical home is a platform that fills a need in the current healthcare system. The U.S. healthcare system has been plagued for quite some time with a trend of substantially rising healthcare costs as well as another trend of slipping quality standards. These two trends are argued to be a phenomenon that

Enhancing Best Clinical and Business Best Practices
Words: 1472 Length: 4 Pages Topic: Healthcare Paper #: 78227559

Healthcare Management (Discussion questions) Healthcare organizations must always strive to provide quality care to their patients. This empowers them to be ahead of their competition and in line with the various rules set by healthcare bodies and the government. As such, companies often try to adopt best practices have been proven to be successful in other institutions. A best practice refers to a technique or method that has consistently shown or

Plan for Implementing Hourly Nursing Rounds
Words: 2107 Length: 6 Pages Topic: Nursing Paper #: 25791802

Hourly nursing rounding is regarded as one of the most suitable means for enhancing patient satisfaction and clinical outcomes. This process can be described as a proactive, systematic nurse-centered evidence-based intervention to predict and deal with the various needs in hospitalized patients. There is sufficient evidence to demonstrate that effective hourly nursing rounding can enhance patient safety, promote team communication, and enhance the capability of staff to offer efficient patient

Patient Centered Care in Healthcare Nursing
Words: 4617 Length: 16 Pages Topic: Nursing Paper #: 92870872

Introduction Patient-centered care is the goal of many healthcare organizations, but the ability of an organization to deliver patient-centered care is influenced by a number of factors both internal and external. Business practices, regulatory requirements, and reimbursement all can impact patient-centered care in any healthcare organization. Promoting patient-centered care requires an organizational culture committed to this paradigm, which also needs to be embedded in the mission and values of the organization. Executives

Patient Outcomes and Sustainable Change
Words: 2985 Length: 9 Pages Topic: Health - Public Health Issues Paper #: 77233332

Patient Outcomes and Sustainable Change: Identifying Leadership Roles for Doctors of Nursing Practice Today, the United States spends more taxpayer monies on healthcare services than virtually any other industrialized country in the world, yet Americans still pay more out-of-pocket expenses and receive fewer physician visits per year compared to nations that spend less. Moreover, the demand for already scarce healthcare services is expected to increase concomitantly with the rapid growth being

Impact of ACA From Organizational and Patients
Words: 1470 Length: 3 Pages Topic: Health - Nursing Paper #: 78069405

Patient Protection and Affordable Care Act/Impact of ACA from the Organizational and the Patients view Impact of the Affordable Care act (ACA) on the population that it affected Impact of the economics of providing care to patients from the organization's point-of-view How will patients be affected in relationship to cost of treatment, quality of treatment, and access to treatment? Ethical implications of this act for both the organization and the patients Impact of the Affordable