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Project Management
Customer Requirements This is critically important for customizing the CRM system to the specific needs of Libertad's sales, service, pricing, product management, marketing and IT organizations. One of the most valuable aspects of a cloud-based CRM system is the agility and flexibility it provides in aligning specific screens, workflows, processes and system architectures to the specific and unique needs of a given company's information needs (Harding, Cheifetz, DeAngelo, Ziegler, 2004). This needs to be one of the key factors all potential cloud-based CRM systems are evaluated on.
Being able to offer customization of tablet PCs and laptops to enterprises and small businesses, all configurable online and at low costs, will successfully differentiate Libertad from the many potential competitors it make encounter in the future. Time-to-market and the tight orchestration of the new product development and introduction (NPDI) process is also critically important to the success of Libertad's business model. CRM systems often act as the unifying catalyst across the entire value chain of a business, ensuring customer requirements are accurately captured during the quote phase and then integrated successfully into the production schedules and fulfillment instructions to deliver the final product (Limbasan, Rusu, 2011). Cloud-based CRM systems are providing to be especially adept at managing the wide variation in customer product and service needs while orchestrating internal systems to ensure customers' orders are filled and expectations met (Banerjea, 2011). Where legacy CRM systems that were often designed primarily to accelerate and streamline internal reporting with customer needs considered secondary, today cloud-based CRM systems are redefining the voice of the customer and accentuating their role in the co-creation process of complex products (Harding, Cheifetz, DeAngelo, Ziegler, 2004). This is exactly why it makes sense for Libertad to have a cloud-based CRM system that can scale globally when needed, as it will allow for the voice of the customer and their unique product requirements to stay the priority of the company through each phase of order fulfillment (Limbasan, Rusu, 2011).
Given these customer considerations and constraints of production for build-to-order tablet PCs and laptops, it is imperative that the cloud-based CRM system have the following functional features and performance specifications. These include the following, as each is essential for the proposed CRM system to attain a high level of user adoption in the company:
Configurable Product Catalog, Pricing, And Constraint-based Product Configurator.
Each of these software components is essential for Libertad to have the flexibility of defining with of the tablets and laptop PCs are configurable, what the specific configurations of each are, and also defining the relative level of constraint flexibility a customer has online. The configurable product catalog and pricing integration is often embedded at the data model level within advanced CRM systems (Cunningham, 2010). The data used for defining the product catalog and pricing sections of the online ordering website also need to be available for defining the system of record for the product configurator as well.
The study of constraints and the role of dependences in defining a complex project plan are essential for managing expectations, resources and ensuring successful outcomes (Gido, Clements, 2012). As the Libertad product strategy is predicated on giving customers the flexibility of configuring their own custom tablets and laptop PCs, ensuring the integration of product catalog data, pricing, and constraint-based rules is essential for success of the business model. Creating and sustaining workflows throughout a CRM system to ensure all new products are accurately reflected in the product catalog and the constraints are also accurately reflect in the product configurator…
References
Banerjea, D. (2011). Calibrations in the cloud. Quality, 50(3), 40-45.
Cunningham, Patrick, CRM, F.A.I. (2010). IT's responsibility for security, compliance in the cloud. Information Management, 44 (5), HT6-HT8, HT10.
Gido, J., & Clements, J. (2012). Successful project management (5th ed.). Mason, OH: South-Western.
Harding, D., Cheifetz, D., DeAngelo, S., & Ziegler, E. (2004). CRM's silver lining. Marketing Management, 13(2), 27-32.
Project Management Plan of a New Restaurant This project management plan is majorly concerned primarily with the first two steps which are defining the project; the project objective is broken down into a series of manageable steps called tasks and designing the project process; this work is performed by the project manager and is presented in the GANTT chart where the tasks are displayed in more detail (Hamilton, 2004). Besides, for
Project Management Involved Formation of Airbus Project Management involved in Formation of Airbus The report investigates factors that led to the A380 project crisis. Analysis of the project revealed that Airbus did not integrate an effective project management model into the project lifecycle leading the project to be two years behind schedule, which eventually led to the costs escalations. The report reveals several lessons to be learned from the A380 project crisis.
Project Management Any project, no matter what the outcome is supposed to be, has to be properly managed from outset to completion to make sure that the outcome is the one desired. Without some type of plan, a project can easily become so overburdened with cost and time overruns that it is better just to abandon it and move on. The problem is though that project management often requires a large
Project Management IT Project Management Questions Outsourcing -- Big Savings, Big Risks Social Software for Project Management Social Software can provide a number of opportunities for managing projects. What are some challenges or issues that should be considered before a project team implements a blog or a wiki? Jonathon Edwards, an analyst with the Yankee Group, states that "Some people clutch to their corporate email boxes as if they were cigarettes. They're hopelessly addicted. We're
(Braunschweig; Day, 150) Most of the current generation of project managers expects the project management tools to furnish them with almost real-time knowledge in order to facilitate their decision-making. Some of these tools like DOFF, "Field of the Future," "Smart Fields," Microsoft's "Oilfield Connectivity" and i-Fields are currently being examined by exploration and production oil companies. Some of these tools have the capability of generating information from apparently incongruent data
Project Management Project Information, History, Intent, and Life Cycle Gray and Larson, (2008) define project as "a temporary endeavor undertaken to create a unique product, service, or result." (p 5). Essential feature of a project is that it has a defined beginning and end often subject to time or fund constraint to achieve stakeholder's goals and objectives. Gray and Larson (2008) differentiate between project and program. "A program is a group of