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¶ … poor staff morale affect customer service? What can be done to remedy the customer service problems when staff cooperation is lacking?
When asking what can be defined as a 'poor' overall sense of staff morale, sometimes it is more helpful to consider what is and creates a sense of 'good' staff morale for an organization. Clearly, a staff with a strong sense of morale and mission feels competent and confident in the organization's goals. A staff with strong morale has a strong sense of motivation and a belief in every employee's individual ability to achieve. A staff with strong morale also has a collective sense of faith in the organization's ability to attain specific goals. A staff with strong morale also feels that high quality performances are rewarded. But when a staff feels poorly about the organization's mission, goals, and rewards offered, they will not respond to customers with efficiency and hope about 'getting things done.'
Rather, the customers in an organization with a low-morale staff may leave the building feeling foolish about the importance of their requests, a lingering sense that the staff does not care about them, and a general impression of a lack of motivation on the part of the staff. Critical to raising staff morale is creating a sense in every individual employee's heart that his or her work matters to his or her self and the organizational mission. The latter objective can be created if staff members receive tangible and immediate praise and rewards for accomplishing goals. The first objective, however, must be an organization-wide effort -- to communicate with clarity to staff as well as customers why the work the organization and individual staff members accomplish is such a vital public service.
If staff cooperation is lacking in the immediate future, tying pay raises and promotions to quantifiable job performance, like customer retention and satisfaction surveys, might be a necessary, temporary punitive measure.
Quality and Data Base Management The managers find it worthwhile to employ the quality techniques to for improvement of the business process of the company when their jobs incline much towards problem solving than that of leading and managing. The quality improvement is normally taken to be the prevention of construction defects but it is also applied as a method for resolving business problems. (Quality Improvement of Business Processes) The Database
Quality and Data-Based Management NewYork-Presbyterian Hospital The purpose of this paper is to examine the organization of NewYork- Presbyterian Hospital in relation to the hospital's quality indicators and measures that are currently in place. Further to identify quality indicators and goal measurements used in the organization plan and also to review the mission statement and vision. Rigorous standards are used in ranking healthcare institutions particularly when ranking is applied to hospitals. There are
Quality and Data Base Management This short essay attempts to distinguish between sometimes very similar words and at other times surprisingly different. The information technology age that we are all a part of today has been the reason for the ironically different definitions for these words that in the past may have been all examples of one another in any thesaurus. The words the report focuses on are data, information, and
Accreditation Improves Quality Accreditation is one of the strategies and techniques used by many businesses to uplift the quality and status of their organization. Some chooses to be accredited partners of a well-known company while some chooses to become accredited and certified by organizations that provide and guarantee approved standards. In this kind of business strategy, it is important to know whether accreditation is really effective or not. Based from my experience,
Lagoe, R.J., et. al. (13 Aug 1999) "Analyzing hospital readmissions using statewide discharge databases." Nursing Care Quarterly 13(6): 57-67. Why did the authors select hospital readmissions as a way to evaluate the quality of care for these DRGs? In contrast to simply measuring the patient's lengths of stay, the swiftness or slowness of patient discharge rates, lengths of patient occupancy, or patient mortality, measuring hospital readmissions rates were through to be an
healthcare organizations fail to implement sound quality improvement initiatives? Identify barriers and constraints to QI (quality improvement) Improving the overall quality of any organization is a challenge -- yet the challenge often seems much greater, given the institutional barriers and constraints faced by the health care industry. First of all, there is the difficulty of measuring quality of care given the financial constraints imposed by insurance. The Institute for Health