Verified Document

Retail There Are Two Element To Handling Essay

Retail There are two element to handling this situation, the immediate and the short-run. The immediate issue is that the argument needs to be stopped. It is not acceptable to argue in front of the customers, nor is it acceptable to argue with shouting and wild gestures. This is self-evident. As manager, I have the highest formal authority and will use that to end the current conflict.

The next step is the short-run conflict resolution. It is best not to deal with this while the two are still angry, but wait through a cooling-off period first (Drew, 2002). Conflict in the workplace can have significant costs -- an estimated $359 billion to the U.S. In lost work hours alone. So ongoing conflict is not acceptable. In this instance, I would have to know what the contract status of these employees is -- at least will may need to be removed from the company. If that is not a viable option, then there will need to be an attempt at resolution, perhaps mediation, and a formal warning delivered to each, so that any future instances can result in lawful dismissal. Ultimately, conflict has a role in the workplace, but not toxic conflict that has people shouting in front of customers. That is an unacceptable...

Parts of this document are hidden

View Full Document
svg-one

To be specific about it, they are representing the company and the store. If there is any conflict, it must be dealt with on civil terms, and behind closed doors. This is self-evident -- you don't argue in front of customers. Professional behavior demands that you do not argue in front of the customers.
3.

The idea that conflict is healthy is not applicable here. Conflict is healthy in the sense that it means the company has a free flow of ideas. Under such circumstances, the conflict emerges when two sets of ideas conflict with each. That is healthy conflict, as it encourages the sort of debate that leads to better decision-making (Eisenhardt, Kahwajy & Bourgeois, 1997). But healthy conflict is not arguing at the back of a store in front of customers. The raised voices and gesticulations are a sign that the conflict is personal in nature, not professional, and that the individuals are not mature enough to handle a difference of opinion. There is a huge difference between a difference of opinion that is resolved calmly through discussion, and two children screaming…

Sources used in this document:
References

Drew, N. (2002). Six steps for resolving conflicts. Learning Peace. Retrieved November 20, 2014 from http://www.learningpeace.com/pages/LP_04.htm

Eisenhardt, K., Kahwajy, J. & Bourgeois, L. (1997). How management teams can have a good fight. Harvard Business Review. Retrieved November 20, 2014 from https://hbr.org/1997/07/how-management-teams-can-have-a-good-fight

Haraway, D. & Haraway, W. (2005). Analysis of the Effect of Conflict-Management and Resolution Training on Employee Stress at a Healthcare Organization. Hospital Topics. Vol. 83 (4) 11-17.

Lawler, J. (2010). The real cost of workplace conflict. Entrepreneur. Retrieved November 20, 2014 from http://www.entrepreneur.com/article/207196
Cite this Document:
Copy Bibliography Citation

Related Documents

Nonverbal Communication Skills in In-Person or Face-To-Face
Words: 2869 Length: 10 Document Type: Essay

Nonverbal Communication Skills In in-person or face-to-face communication approximately 60% of the meaning is an outcome of non-verbal behaviour." We have actually all heard-- and stated -- "physical actions speak louder than words." Actions have been so essential to our communication that analysts have estimated that within face-to-face communication as much as 60% of the social meaning is a result of nonverbal behaviour. In other words, the meaning we appoint to

Nonverbal / Demonstrative Communication Nonverbal Communication the...
Words: 962 Length: 3 Document Type: Essay

Nonverbal / Demonstrative Communication Nonverbal Communication The functions of nonverbal communication, according to Professor Mark Frank, include: a) nonverbal communication actually defines communication by "providing the backdrop for communication" (for example, a dimly lit room means communication should be subdued but a brightly lit room with cheerful colors offers a chance for loud talking, laughter and even frivolity); b) nonverbal communication can "regulate" how verbal communication takes place (when the listener nods

Nonverbal Communication Non-Verbal Communication in
Words: 2750 Length: 8 Document Type: Research Paper

If the pitcher does not agree, he shakes his head, jiggles his glove or makes some other sign. Then the catcher will make an additional sign and the procedure goes on until they both have the same opinion on the pitch to be thrown. In the interim, the batter glances at the third base coach who goes through a sequence of signs from touching the nose to rasping his hand

Nonverbal Communication Skill Although There Is No
Words: 2560 Length: 8 Document Type: Term Paper

Nonverbal Communication Skill Although there is no consensus about the exact definition of "nonverbal communication" among experts, it is generally regarded as any communication conveyed through body movements (the "body language") and the intonations and emphasis that are given to words (also called the "paralinguistics"). The term "nonverbal Communication" may itself be relatively new but its importance has long been realized. Martin Luther, the 16th century protestant reformer, often advised his followers,

Non-Verbal Communication Since Time Immemorial
Words: 2897 Length: 9 Document Type: Research Paper

This expose the fact that non-verbal communication is imperative and effective because the eye, voice, or even touch sense is being used in a general conversation that are a part of non-verbal communication (Calero 2005). Sending and receiving silent gestures on a constant basis is the regular and unconscious practice during general interactions. This demonstrates that all the non-verbal behaviors of an individual during the general conversations such as the

Nonverbal Behavior a First Date Is Invariably
Words: 2435 Length: 7 Document Type: Essay

Nonverbal Behavior A first date is invariably a difficult situation. Both people feel insecure about what first impression they are making. Both feel the stress of a first encounter and worry about what to say and what to avoid. In addition, this stress might be compounded by the knowledge that nonverbal communication also plays a big role in the first impression created, as well as the decision to date the person

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now