The use of a business and legal consultant would allow the company to increase its chances of success within the new market through the simultaneous attainment of two outcomes: First of all, the company would become able to fully comply with the standards and practices in the new market, and secondly

SAL Ltd. would be better able to focus on its core operations, rather than having to spend time and resources to conduct tedious research.

In other words, the usage of consultants is in line with the organizational commitment to attaining its objectives and doing so in the most efficient manner possible.

While compliance under ISO 9000 is rather straightforward, the development of a managerial program for total quality management is a more complex effort. It includes commitments on the part of the firm to fully satisfy the needs and wants of the customers, to motivate and empower its staff members and to operate in a manner in which the well-being of all stakeholder categories is forwarded.

At a more detailed level, a plan to implement total quality management would be comprised of the following:

Creating a constancy of purpose in creating high quality products and services

Adopting a new philosophy centered on total quality

Improving the power and role of inspection to increase quality

Increasing the quality of the supplier contracts and eliminating the sole power of cost...