Take the example of an office ordering keyboards to equip all of its computers. As this corporate customer finds faults in all of its ordered products, it will lose trust in the manufacturer. And even if we do remedy the problem after sale, the company will have to await and as such register reduced organizational productivity. In the future, they will no longer order from us based on the negative experience. I was able to understand the standpoint of the manager, even more so as I recollected that international leader Dell had also engaged in the same practice. But I also remembered the scandal which emerged as Dell was exposed for knowingly shipping faulty personal computers, as well as desktops. The company has been accused in court and the trial has been ongoing for three years now, without signs of a resolution. In the general scenario, Dell risks fines, which they can afford. But if our company was to be fined,...

The accusations in this case remained at that as no judiciary complaints were filed and the company was not trialed. Nevertheless, its image and reputation were severely affected. In the aftermath of the complaints, the sales levels -- and as such the revenues and profits -- of both these companies decreased. And while they were large size players which could afford the loss, we are not. And the loss of customer trust and the decrease in revenues could lead to our demise.
In other words, not only that the decision is not ethical, it is also damaging from the business standpoint and we cannot jeopardize the company's long-term stability in order to accomplish a rather insignificant short-term goal.