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Starbucks: Delivering Customer Service Starbucks, Case Study

These goals should be tied to a compensation/bonus program for employees if the levels of customer satisfaction in the areas of improvement are enhanced. By doing so, the needs of the firm, its customers and employees are all met, thereby fulfilling the role of an effective business entity. References

Brown, a. (2004, August). What's Brewing at Starbucks?. Black Enterprise, 35, 25.

Clark, P. (1999). Organisations in Action: Competition between Contexts. London: Routledge.

Culpan, R. (2002). Global Business Alliances: Theory and Practice. Westport, CT: Quorum Books.

John, J. (2003). Fundamentals...

Westport, CT: Praeger.
Karp, H. (1998, February). Worth More Than a Hill of Beans: Vincent Eades Leads Starbucks Coffee into the Air and Beyond. Black Enterprise, 28, 78.

Kitchen, P.J., & De Pelsmacker, P. (2004). Integrated Marketing Communications: A Primer. New York: Routledge.

Kline, J.M. (2005). Ethics for International Business: Decision Making in a Global Political Economy. London: Routledge.

Roney, C.W. (2004). Strategic Management Methodology: Generally Accepted Principles for Practitioners. Westport, CT: Praeger.

Starbucks

Sources used in this document:
References

Brown, a. (2004, August). What's Brewing at Starbucks?. Black Enterprise, 35, 25.

Clark, P. (1999). Organisations in Action: Competition between Contexts. London: Routledge.

Culpan, R. (2002). Global Business Alliances: Theory and Practice. Westport, CT: Quorum Books.

John, J. (2003). Fundamentals of Customer-Focused Management: Competing through Service. Westport, CT: Praeger.
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