Strategy Mapping & the Learning and Growth Perspective
Learning and growth is the fourth category of the balanced scorecard, which makes up the basis of any strategy. In this perspective, there is establishment of the employee capabilities, skills, technology, and a corporate environment to support a strategy. There are several objectives identified by Cattaraugus Rehabilitation Center Mission (CRCM) in an attempt to improve their learning and growth. These include (i) recruit, orient, manage, develop and retain personnel, (ii) Utilize technology to progress the organization's information systems and (iii) Promote, train and practice the organization's culture (Kaplan and Norton, 1992).
Objective
Measure
Target
Action
Recruit, orient, manage, develop and retain personnel
The turnover rates
Attract the best employees in an attempt to achieve sustainability
Develop a motivated and satisfied employee
Utilize technology to improve and progress the organization's information systems
The number of staff who successfully complete training
Incorporation of technology in the organization will show the will to change
Employ the various technologies
Promote, train and practice the organization's values
The number of personal growth programs offered by the organization
This will help the organization improve its service to...
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