Work plan for establishing the Hattan Medical Center in Dubai

Structuring New Venture

Work Plan Objectives

The work plan is instituted in order to guide the creation of the business plan. It is, in essence, a project management template. The Hattan Medical Center project is a substantial undertaking, requiring significant amounts of research and information synthesis. The multi-stage process will culminate in a plan to guide the formation of the business and a document that can be used to help secure the financing we are going to seek from the government to help start the medical center. The work plan therefore will provide us with guidance as to how the process of creating the business plan is to proceed, including details on coordinating with the advisor.

The Hattan Medical Center Project

The project is a $3 million medical center in the north section of Dubai. The medical center will be a high end clinic, specializing in cardiopulmonary service. The target market for the project will be the private medical services market, in part because this is a growing segment of the health care market in Dubai and in part because we intend to pursue a differentiated strategy as the highest-quality producer.

The project will be limited in size on account of its high-end focus. Demand for medical services is increasing rapidly, a consequence of several factors. These include a rapidly growing population, increasing obesity rates, and changes in government regulations regarding the provision of health care to employees. The increasing wealth of the country, and Dubai in particular, we believe has opened up the market for high-end clinics such as that Hattan project.

Communication Plan

Active communication is essential to the project. The advisor will receive regular updates as work is completed. Draft chapters will be submitted when completed, as will the financials. If there are no new completed sections for a given week, the advisor will receive an informal status update outlining the progress that has been made and when the next update is expected to be completed. This way, the advisor is abreast of our progress even if no final works have been completed.

The progress reports will be kept relatively informal and simple. The minute details are best left for the business plan. If there is a major problem in the process, an immediate update will be made, as leaving problems until a scheduled update time is both risky and unprofessional.

The expected timetable for deliverables will be one chapter per week. The financials will come last, since they will flow from the information gathered and synthesized in the other sections. The research sections will come first. Each section will be initiated concurrent with the others, so there will not be an update in the first week. However, it is hoped that there will be regular updates thereafter, with the heart of the business plan flowing from the research findings.

Added Value

The principles involved in this project have been looking for opportunities to expand their revenue streams in their field of expertise. The two physicians on the senior management team have especially been focused on developing a new business model. The Hattan Medical Center adds value to their medical skills by expanding potential revenue, taking them out of the salaried world and into the entrepreneurial one.

The value that they bring to the enterprise includes labor, expertise, industry knowledge, contacts and expertise in managing a medical clinic. Of these inputs, only the labor and medical knowledge are being utilized at present. By developing and leveraging the other areas of expertise, the senior management group expects to build a model that not only generates more revenue, but also delivers a higher-value service to the residents of Dubai than is currently being delivered.

Application of MBA Concepts

A variety of MBA concepts are to be used in the creation of this business plan. These include environmental analysis, capital budgeting, strategic management, value chain analysis and financial planning. The environmental analysis will utilize such tools as SWOT analysis, PEST analysis and Five Forces analysis. These tools allow management to gain a keen understanding of both the internal and external environments. The outcome of these analyses is that management understands the nature of the firm and how the firm fits into the competitive environment. The external analyses also assist in the formation of the business plan because it provides management with another means of evaluating the opportunities in the marketplace.

Capital budgeting is a critical component of the business plan. The business needs to be evaluated with capital budgeting techniques in mind. This forces the management team to gain clear estimates of costs and cash flows. From there, the expected value of those cash flows can be computed. This will allow management to understand if the business opportunity identified has sufficient profit potential and if so, under what circumstances. The framework provided in capital budgeting will allow for a sensitivity analysis. This is especially important with respect to such considerations as the size of the business and alternative financing plans if our interest-free government loan does not pan out.

Strategic management concepts will help guide the business from scratch. Strategic management begins with an overall mission and drills down to specific objectives, targets and implementation strategies. This framework is particularly valuable for our startup business because it will force the management team to envision the manner in which the clinic will operate on a day-to-day basis. Without strategic management, the concept may be relatively vague and the plans may not support the objectives. Strategic planning is a tool that provides substantial focus with respect to the business.

Value chain analysis establishes exactly how the venture will succeed. It is not sufficient to merely identify a market opportunity. Management needs to have a specific plan to exploit that opportunity. Management should have a plan to not only develop competitive advantages but to make them sustainable. A value chain analysis places specific emphasis on what we can do at the clinic to ensure its success, not only during the initial launch phase but going forward several years.

The value chain will also help to set strategy. It will help us identify the areas in which we can add the most value, whether those areas are in marketing, customer service or technical expertise. The value chain analysis will force us to gather information about our potential customers and their needs. This will focus the management team on ensuring that the clinic develops those competencies.

Lastly, we will utilize financial planning techniques. This is important both internally and externally. Internally, the focus will be on management accounting techniques. By creating useful statements and measures, we will be able to gain a better sense of the drivers of success. The financial planning process will reveal the key cost and revenue drivers at the clinic. Externally, we must product financial statements in order to secure financing. These statements will need to be professionally prepared in accordance with the prevailing accounting principles. The bank will need to see that our financial estimates are grounded in good research and south assumptions. Having these statements reduces our risk as well, since we have a better understanding of our cost structures and contribution margins.

Sustainability Elements

Though tangential to our main mission, sustainability elements can add value to our operation, depending on how they are utilized. In the health care industry, environmental concerns are generally minimal. There appears to be little opportunity to profitably incorporate such concerns into our operation, as the market in Dubai is not known to be responsive to such initiatives. That said, will be need to undertake at least cursory research in order to officially make such a determination.

Corporate social responsibility may come more in to play with respect to social and economic considerations. The clinic is expected to provide a social service, in particular because we plan to focus on early diagnosis and prevention programs. Thus, we will offer value not just to our patients but potentially to Dubai or even the UAE as a whole. We see that the government is trending towards a public/private model of health care provision. This means that there is room for us to provide a social service with the public framework, in addition to our high-margin private work. We will explore the opportunities to utilize the social function to enhance goodwill and public recognition of our clinic, and establish our credentials as the top cardiopulmonary experts in Dubai.

We feel that it is important for corporate social responsibility to be tied into everyday business practice in order for it to be adhered to rigidly. We understand that the best way to make this happen is to tie the CSR into a revenue-generating activity. Thus we will explore the means by which we may be able to do this.

Preliminary Framework

The framework for the business plan is as follows. The first section will introduce the concept of the business. This section will also outline in brief the motivations and history of the concept. The principles will be introduced and their roles in the business will be outlined. A rough description of the model will be presented in the first section, to give the reader a sense of perspective when reading subsequent sections. This section will close by stating the objectives of the business plan.

The second section will be the research section. This section will cover a wide range of facts that the management team has uncovered. The major subsections will be market research, costing research and environmental research (government, technological and economic). The focus of this section will be on facts rather than analysis.

The third section will be the analysis section of the business plan. The facts presented in Section 2 will be synthesized with theory presented in the MBA studies. The emphasis of this section will be to apply the findings of Section 2 and MBA theory to the basic business model. As we move through the dual processes of analysis and synthesis, the result should be that the rough business model as described in Section 1 is refined. By the end of the third section, the reader should have a strong concept of the inputs of the business, its day-to-day operations and its competitive advantages/value propositions.

The final section of the business plan will be the financial analysis. This will include capital budgeting, managerial accounting and financial accounting considerations. The figures will derive from the findings in Section 2 and the analysis in Section 3. Within this section a number of different financial statements will be produced. These will include income statements, statements of cash flows, balance sheet and statements of owner's equity. Managerial accounting reports will be produced, including contribution margin analysis. Capital budgeting statements will illustrate the proposed capital investments and evaluate their payoff with respect to NPV and payback period. Along with the numbers presented, there will be notes on the financial statements to assist the financiers in their understanding of Hattan's expected financial situation. Finally, a sensitivity analysis will be presented in order to evaluate the robustness of the plans in the event that reality does not match the assumptions.

The Next Step

There are two steps that will be undertaken at this stage of the business plan process. First, this outline will be discussed with the advisor. This will give management and the advisor an opportunity to ensure that the direction of the business plan is amenable to both parties. The advisor is an important stakeholder whose views will be taken seriously, in particular with regards to the direction of the project. Input at this point can only help the project move forward so that is the next natural step. Simultaneously, the research will begin. There are some forms of research that will need to be conducted regardless of the outcome of the consultations with the advisor, such as the market research and the environment research. Therefore, this step can be initiated immediately, and altered later as need be in agreement with the advisor.