6) De-emphasis - This is a type of bargaining that emphasizes the areas of agreement. (Townsley, 2006)
Teams require some conflict in order to effectively operate and cooperative conflict has the potential to "contribute to effective problem solving and decision making by motivating people to examine a problem." (Townsley, 2006) the work of Stulberg (1987) states that there are common patterns to all conflict which he calls the Five-P's of Conflict Management as follows:
1) Perceptions;
2) Problems;
3) Processes;
4) Principles; and 5) Practices. (Stulberg, 1987)
Perceptions involve individual associated conflict with negative responses including anger, tension, anxiety and even fear. Problems relate to the time, money and equipment needed in resolving the conflict. Processes of solving a conflict may vary and may include suppression of the conflict, fighting the conflict, litigation or mediation of the conflict. Principles refer to how priorities are determined and Practices refers to "power, self-interest, and unique situations...relating to why people resolve disputes the way they do." (Stuhlberg, 1987) Conflict may be addressed through:
1) Diagnosis;
2) Initiation;
3) Listening; and 4) Problem-solving. (Stuhlberg, 1987)
The work of Heathfield entitled: "Personal Courage and Conflict Resolution at Work" states that unresolved conflict "tends to escalate." (2008) Many individuals are "afraid of conflict resolution...[and]...fell threatened by conflict resolution..." (Heathfield, 2008) Conflict resolution is stated by Heathfield to:
1) cause...
(Heathfield, 2008)
SUMMARY and CONCLUSION
There are many proposed methods for dealing with conflict resolution among teams within the organization however, it appears from the research conducted in this study that the primary factor in conflict resolution is the factor of communication and careful listening. Conflict resolution is effective in resolving disputes and differences among members of a team.
Bibliography
Kerr, Randy (2005) Work Team Conflict Resolution. Online available at http://www.uwstout.edu/rs/2005/article2.pdf
Stulberg, J.B. (1987). Taking charge / managing conflict. Lexington, MA: Lexington Books.
Townsley, Carole (2006) Resolving Conflict in Work Teams. The Team Building Directory. Online available at http://www.innovativeteambuilding.co.uk/pages/articles/conflicts.htm
Heathfield, Susan M. (2008) Personal Courage and Conflict Resolution at Work. Human Resources. Online available at http://humanresources.about.com/cs/conflictresolves/a/conflictcourage.htm
Gillin, CT (2004) Conflict Resolution, Negotiation & Team Building: Reviewing an Impossible Course that Worked. Conflict Management in Higher Education Report Vol. 5 No. 1 September 2004.
Bulleit, Barbara (nd) Effectively Managing Team Conflict - Global Knowledge Expert Reference Series of White Papers.
Team Conflict Resolution
