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The patients were informed that the first telephone contact would be within a week of the injection. Of the thirty patients, twenty-two were contacted on the first attempt, five were contact on the second attempt and the remaining three patients were contacted on the third attempt. All of the thirty patients were contacted within the first week after the knee injection.
Even though the program ran into a few glitches, such as the equipment not working properly, overall it was a success. All administrators involved agreed that permanent services should have been put in place before the pilot to avoid the glitches, but ninety percent of the patients preferred telenursing to actual clinic follow up visits because the wait for clinic visits was drastically reduced. The patients still had to go to the clinic for some visits, but not every week. They preferred this because it freed up time for them by not having to take off of work or rearrange their schedules for the clinic visits.
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