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Total Quality Service: The Last Ten Years
Total quality service has always been an important part of any business relationship, at least from the viewpoint of consumers. However, not all businesses have seen how total quality service can improve the relationships that they have with the customers who purchase their goods and services. In the last ten years, there has been more of a focus on total quality service, and it is definitely important today that it was ten years ago.
The importance of total quality service can be seen by the number of businesses that are implementing policies related to it. For example, the United States Postal Service has recently gotten in on the act. In 1999, the Postal Service implemented a total quality service plan that would improve the quality of service on all levels. The quality of service will be monitored, and the plan is designed not only to improve the quality of services rendered by the Postal Service right now, but to make sure that the quality of services continues to improve in the future (Magazine, 1999). This stresses the importance of total quality service that has come about in recent years.
Another example of total quality service being utilized by a business in the last ten years would be the Federal Court system. A 1996 article discusses how the court system has gone to a system of total quality service, in order to ensure that not only does the court operate in an efficient manner, but that those who become involved with the judicial system are treated in the best and most timely manner available (Hendrickson, 1996).
These examples stress that small businesses are about the only ones noticing that total quality service is becoming increasingly important. Win the federal government begins to see that total quality service is important on many levels, from the court system to the postal system, it is obvious that total quality service is more important today than it was ten years ago.
Works Cited
Hendrickson, David L. "Maximizing productivity: improving service in the federal courts." Federal Probation 60 (1996): 11-20.
Magazine world: breakthrough in social relations." Business Wire 8 September 1999.
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