Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.
Bounds, G.M. (1995), Management: A Total Quality Perspective, South Western College Publishing, Cincinnati, OH.
Butler, D. (1996), "A comprehensive survey on how companies improve performance through quality efforts," David Butler Associates, Inc., CA.
Clinton, R.J., Williamson, S. And Bethke, A. (1994), "Implementing total quality management: the role of human resource management," SAM Advanced Management Journal, Vol. 59 No. 2, pp. 10-16.