Training Program Other

Length: 3 pages Sources: 3 Subject: Business Type: Other Paper: #69511582 Related Topics: Other, Program Evaluation, Instructional Strategies, Place
Excerpt from Other :

Training

The ADDIE model for training is "Analysis, Design, Development, Implementation, Evaluation" and reflects the five steps that are required to bring about an effective training program for our hotel (Culatta, 2013). The hotel has had issues to this point with customer service. At the heart of the issue is that each department is run separately, and the training reflects that. The customers sees "hotel employees" but the employees see themselves as part of a department. They have no training on customer service in many cases and in other cases have no cross-department training. Thus, in far too many circumstances, customers engage with employees about an issue but are unable to gain any resolution from that. Reviews online indicate a growing level of dissatisfaction with our service quality, and that dissatisfaction is not matched in equivalent critiques of our competitors -- we are lagging the local industry.

The training should increase the breadth of training that all employees acquire. There are two elements to this. All employees, regardless of whether or not their job entails direct customer contact, will need to be trained in basic customer service principles and the hotel's philosophy of customer service. The second element of the training is that...

...

As an example, if a customer says to the valet "Oh yeah, and I need more toilet paper in my room," the valet would be able to make sure the issue is remedied, by knowing who to contact to make that happen.

As a large hotel, we have our conference and meeting facilities, and these are where the training will be located, unless they are fully booked. The training will be delivered in classroom format. There will be both discussion of underlying theory and the use of simulations. Managers will need to identify examples that are critical learning incidents, and build the simulations around those. The training will be spread out over at least a week, if not longer, in order to ensure that everybody has the opportunity to take part in the training. It will have to be paid training, so it is important that the training is worked into the overall schedule.

Training sessions should last no more than an hour. They are likely to take place before or after a major shift change. The shorter time period allows for the concepts to be absorbed. Most employees have been out of school for a while, so will not have the patient to sit through anything much longer than an hour. Using multiple, shorter training sessions also are beneficial for learning, because of latent learning, where the…

Sources Used in Documents:

References

Culatta, R. (2013). ADDIE Model. Instructional Design. Retrieved November 21, 2014 from http://www.instructionaldesign.org/models/addie.html

Malloy, K., Moore, D., Sohoglu, E. & Amitay, S. (2012). Less is more: Latent learning is maximized by shorter training sessions in auditory perceptual learning. PLoS ONE. Vol. 7 (5) Retrieved November 21, 2014 from http://www.plosone.org/article/info%3Adoi%2F10.1371%2Fjournal.pone.0036929

McKay, M. (2014). Employee attitude training. Houston Chronicle. Retrieved November 21, 2014 from http://smallbusiness.chron.com/employee-attitude-training-2014.html


Cite this Document:

"Training Program" (2014, November 21) Retrieved August 8, 2022, from
https://www.paperdue.com/essay/training-program-2153272

"Training Program" 21 November 2014. Web.8 August. 2022. <
https://www.paperdue.com/essay/training-program-2153272>

"Training Program", 21 November 2014, Accessed.8 August. 2022,
https://www.paperdue.com/essay/training-program-2153272

Related Documents
Training Program
Words: 648 Length: 2 Pages Topic: Urban Studies Paper #: 5777270

Training When the organization determines that there is a need for a training program, it can choose between outsourcing the training, and conducting the training in-house. There are advantages and disadvantages to each approach. Noe (2012) notes that in-house training gives you more control over the training process, but that sometimes the firm does not have the training capabilities needed to ensure that the training is going to be at its

Training Program
Words: 339 Length: 1 Pages Topic: Business - Management Paper #: 38012890

Training In today's dynamic business environment, organizations such as Come As You Are understand that it is essential to assess how they are doing and to continue to take the needed steps to stay competitive. The company has already wisely established a minimum advancement criteria level for the training program in regard to company experience and the educational requirements. The organization's managers also understand that many candidates may look great on

Training & Development Training Program on Interviewing
Words: 1616 Length: 5 Pages Topic: Careers Paper #: 40190316

Training & Development Training Program on Interviewing Skills Training Objectives Training Techniques and Activities Activity I: Mock Interview Activity II: Videos Participant Evaluation Criteria and Methodology Importance of Selected Activities Training and development is an important HR function as it provides basis for growth to the employees in general and organization on the whole in particular. Training programs may vary in their type, contents, audience and duration. Imparting training about interviewing skills is an important objective emerging in

Training Program Evaluation of the Training Program
Words: 945 Length: 3 Pages Topic: Business - Advertising Paper #: 39202935

Training Program Evaluation of the training program The training of the sales person and the effectiveness thereafter can effectively be measured through various evaluation methods that are best fitted for the particular scenario. Since the training concentrated majorly on the application aspect of the sales procedures to increase sales, the evaluation can only be done objectively at the various branches as the sales team goes on to apply the acquired skills. There

Training Programs for Employees As
Words: 1836 Length: 6 Pages Topic: Business Paper #: 54494295

The survey must include the question related to the level of satisfaction of the employees concerning the training sessions. This is particularly due to the reason that satisfaction level would truly reflect the employee performance and productivity after the training sessions. Therefore, the survey forms ought to ask for the opinions of the employees related to the overall training course so that the employees are able to present with their

Training Program As Director of
Words: 1712 Length: 5 Pages Topic: Teaching Paper #: 57682190

In this communication appears to run through all other themes in establishing a learning culture within the agency. In addition to the general supportive factors, students also need to understand what is required of them on a very specific basis. Each facilitator should therefore provide his or her group with the objectives of the specific class, and also how this will related with the individual's work in general. Students