Goffman's Theory of Self-Presentation in Social Networking
This paper examines how Erving Goffman's dramaturgical framework — particularly his concept of front stage and backstage performances — applies to online social networking and organizational behavior. The paper explores how individuals use digital platforms to manage identity, emphasizing desirable qualities while concealing others. It then analyzes how these performance dynamics affect team collaboration, including the sucker and free-rider problems in virtual group work. Finally, the paper surveys three theoretical frameworks — social capital theory, the hyper-personal model, and social comparison theory — to explain how individual online performances can either foster or inhibit collaborative relationships within teams and organizations.
- Introduction: Goffman and Online Performance: Introduces Goffman's dramaturgical framework and paper scope
- Performances Online and Organizational Reputation: How online identity masking affects workplace reputation
- Team Collaboration: Online vs. Face-to-Face: Self-esteem and collaboration dynamics in virtual teams
- Managing the Sucker and Free-Rider Problems: Strategies to address unequal group work contributions
- Relevant Theories: Social Capital, Hyper-Personal, and Social Comparison: Three theories linking self-presentation to collaboration outcomes
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What makes this paper effective
- Anchors all analysis in a single unifying framework — Goffman's dramaturgical metaphor — and traces it consistently through organizational, team, and theoretical discussions.
- Moves logically from individual online behavior to organizational consequences to team dynamics, building an integrated argument rather than treating each section in isolation.
- Uses concrete examples (the Medford police officer case, election-year social media behavior) to ground abstract theoretical claims in recognizable real-world situations.
- Balances competing perspectives — showing how online self-presentation can both enhance and undermine team collaboration — rather than presenting a one-sided argument.
Key academic technique demonstrated
The paper demonstrates effective multi-theory synthesis: rather than applying one framework, it layers social capital theory, the hyper-personal model, and social comparison theory as complementary lenses, each illuminating a different dimension of the same phenomenon. This approach shows how a single behavior (selective self-presentation online) can produce contradictory outcomes depending on the theoretical vantage point.
Structure breakdown
The paper opens with a brief framing introduction, then develops in three named parts. Part 1 applies Goffman's front stage/backstage distinction to online identity and organizational reputation. Part 2 examines how those same dynamics shape team collaboration, including practical strategies for managing group dysfunction. Part 3 surveys three supporting theories. A short conclusion ties the analysis together. The structure is transparent and easy to follow.
Introduction: Goffman and Online Performance
Erving Goffman argued that individuals' performances are a representation of self. Individuals will often use their performances to create specific impressions in the minds of their audience. Online platforms make it possible for individuals to adopt different masks in different situations. This should, however, be done within the confines of the rules and conventions that govern the environment. This paper assesses how Goffman's argument affects organizations and how it influences collaboration in teams.
References
Bullingham, L. & Vasconcelos, A. C. (2013). The presentation of self in the online world: Goffman and the study of online identities. Journal of Information Science, 39(1), 101–111.
Ellison, N. (2013). Future identities: Changing identities in the UK — the next ten years. Government Office for Science, UK.
Hauberer, J. (2010). Social capital theory: Towards a methodological foundation. Prague: Springer.
Keyes, J. (2013). Enterprise 2.0: Social networking tools to transform your organization. Boca Raton, FL: CRC Press.
Roberts, T. S. & McInnerney, J. M. (2007). Seven problems of online group learning (and their solutions). Educational Technology and Society, 10(4), 257–268.
Wright, K. B. & Webb, L. (Eds.). (2011). Computer-mediated communication in personal relationships. New York, NY: Peter Lang Publishers.
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